Marc D
Member
Registered: 29th Apr 03
Location: Wirral, Merseyside
User status: Offline
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does any of the lights go off occasionaly? the sync and ready lights went out before fo some reason. i unplugged it and plugged it back in and it worked again. what causes this? is it too hot? 
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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nah mate, its down to the cable network, its just loosing sync and yea, resetting the modem usually solves this  However, mate if it does it lots, then i would get in contact NTL and get an engineer out to have a look at it.
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Martyn
USER UNDER INVESTIGATION - DO NOT TRADE
Registered: 17th Oct 03
Location: Luton
User status: Offline
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yes I'm with them and there fcuking a load of shite, there internet if worth 10p
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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dont have a problem here...always been good. Fair enough they have a few problems here and there, but nothing manjor
however, i would recommend phoning up ntl if you not happen with their service and ask for refund or an enginneer to come out and check it out 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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quote:
Originally posted by VisibleMan
dont have a problem here...always been good. Fair enough they have a few problems here and there, but nothing manjor
however, i would recommend phoning up ntl if you not happen with their service and ask for refund or an enginneer to come out and check it out
Yeh, call ntl and hold for 45 minutes then get through to some muppett who doesnt know what their talking about....
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Ally
quote:
Originally posted by VisibleMan
dont have a problem here...always been good. Fair enough they have a few problems here and there, but nothing manjor
however, i would recommend phoning up ntl if you not happen with their service and ask for refund or an enginneer to come out and check it out
Yeh, call ntl and hold for 45 minutes then get through to some muppett who doesnt know what their talking about....
lol  ive worked in a tech support centre for a big adsl ISP and to behonest, we all worked our arses off. And most of the time it was the customers own fault nothing to do with us. And it didnt help when majority of the customers were either completly stupid (i spent an hour on a call with some thick git, explaining that it wasnt our fault and that a driver on there machine had fooked it up...and they didnt get it) or they are complete tossers and just argue over nothing...and if its the latter, the usual case is that the customer will go on speaker phone and mute and the whole tech support would just laugh at them
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Look matey ... i work on a cs line for the financial services ... half the time, in fact 99% of the time the customer is wrong. But you have to do the yes sir ... no sir ... three bags full sir ... routine.
When i called ntl (to have pin put on phone) they treated me like i was as thick as pig shite!
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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no im agreeing with u but just give sum respect to ntl, alot of them are nice people, but its like anything...you do get the few stupid gits in ntl that know nothing.
However, i agree with the yes sir/madam routine You just have to bite ya bottom lip and try not to get worked up. then again its easier said than done not to get worked up when you have you have someone on the end of the phoneline, who has less braincells than ya little finger
[Edited on 26-12-2003 by VisibleMan]
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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quote:
Originally posted by VisibleMan
no im agreeing with u but just give sum respect to ntl, alot of them are nice people, but its like anything...you do get the few stupid gits in ntl that know nothing.
However, i agree with the yes sir/madam routine You just have to bite ya bottom lip and try not to get worked up. then again its easier said than done not to get worked up when you have you have someone on the end of the phoneline, who has less braincells than ya little finger
Yeh mate we had all of that in our soft skills training... i work with financial advisors though, and they are 100 times worse then dealing with customers, coz usually u can blag a call with a customer, whereas advisors have the same knowledge that you do ... so its harder 
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