westsidecorsa
Member
Registered: 4th Sep 02
User status: Offline
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i have to do a research question. mine is what constitutes to good service in a pub/bar? what do u lot think makes the service good??
stuff like , waiting time, politeness, drinks pricing etc...
cheers
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si_reading
Member
Registered: 5th Apr 03
Location: Macclesfield, Cheshire
User status: Offline
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Served with a smile.
Waiting time (although if there is a twat at the bar I work at wanting as a drink when we're busy I'll make them wait - really does my head in when people shout and stuff for service, your more likely to not be served if you do that)
Friendly bar staff - that will say hello etc.
As you said drink pricing, I dont think this is a service issue as its usually the management not the bar staff that decide this.
Well these a couple for ya
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RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
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Im a bar manager during the summer - and little things we try to teach staff go un-noticed - which is exactly what we want; because not doing them - means ur doing it wrong which is far more noticable - if that makes sense.
For example - most bar staff tend to hold a glass at the top as they pour into it - this is terrible for a customer to see because as far as the customers concerned, ur hands could have been unwashed for days - we teach staff to hold the glass at the bottom - there are several benefits to the actual pouring by doing this - but the main reason is the aestheics portrayed to the customer
as well as this - polite conversation, weather/jobs etc is worthwhile especially in non - townie pubs
Another major yet seemingly minor thing - is staff who have the ability to keep a running total of the bill in their heads rather than having to go to the till and price up a round - then return to the customer with the price - it may seem nothing but its time saving for both customer and staff; and means u turn ur back on a customer less
[Edited on 23-03-2004 by LiVe LeE]
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3CorsaMeal
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Registered: 11th Apr 02
User status: Offline
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teenage whores and drunken slappers
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Ally
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Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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Smartly dressed bar staff with friendly attitudes.
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RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
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yeah - cant stand bars where the staff can wear their own clothes - u dont know whose staff and whose customes - even if its just a plain t-shirt with the bar logo on its better than nothing
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RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
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also being able to actually pull a pint is a bonus - unliek numerous people who pull off two pints in orde rto give u one - just keep over pouring and it still ends up with too much head - or none at all grrr
Filtering back annoys me as well - a lot of brewery owned pubs do it - they filter back whats in the drip trays back into the barrell - which is terrible in this day and age
[Edited on 23-03-2004 by LiVe LeE]
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dousey
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Registered: 21st May 03
Location: Selsey, West Sussex
User status: Offline
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quote:
Originally posted by LiVe LeE
Filtering back annoys me as well - a lot of brewery owned pubs do it - they filter back whats in the drip trays back into the barrell - which is terrible in this day and age
[Edited on 23-03-2004 by LiVe LeE]
Thats fcuking discusting!
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RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
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yeah its done more often than it shoudl be tho - and its nto illegal - but that why beer can change taste so much from one day to the next; weve got all the kit at work - btu it wont ever get used - but I agree it should be banned
the Publican which is a pub newspaper showed a pic of some trianees being trained  and had them doing it - there was outrage in the letters section the next week about it
My girlfriend helps run anoher pub, but thats brewery owned and at the end of the night last tuesday, he took a bucket which had every dring in it - coke, lemonade, beer lager etc, and thought it was just a had pulled ale as it was the same colour - he flitered it back in -
Missus went mad with him and had to phone brewery to get another keg delivered asap, as hed just wrecked £40 so about £140 retail value of beer
[Edited on 23-03-2004 by LiVe LeE]
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dousey
Member
Registered: 21st May 03
Location: Selsey, West Sussex
User status: Offline
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Do the large chains such as wetherspoons and so on do this?
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Jason
Member
Registered: 5th Aug 03
Location: Northern Ireland
User status: Offline
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i love dirteh bar slegs
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