Ian S
Member
Registered: 31st Jul 00
Location: merseyside Builds: Nova & Drives Astra Gsi Turbo
User status: Offline
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pvd used the same "its the suppliers fault" as well
not every company lies, you are just talking shite kolin, get your head out of his arse
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
Well I dont know about you but I hate being lied to, and Illusion have lied to me countless times which I find distgusting. When and If I get my money back then I will being going to Steinmetz Direct.
Also how do you know that they haven't got stock of my skirts.....you don't so don't comment on the situation.
Yes I do know him and his business hierarchy and I know that most things are not kept in stock and are sent out directly to the customer
Have you contacted Steinmetz to ask delivery time from them?
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glasgow_corsa_c
Member
Registered: 13th Jan 03
Location: Ecosse
User status: Offline
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Couldnt have put it anybetter.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by Ian Storey
pvd used the same "its the suppliers fault" as well
not every company lies, you are just talking shite kolin, get your head out of his arse
All companies will use this line.....they all use the same supplier.
I dont have my head in his arse, im telling people why there waiting ages for there parts
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
quote:
Originally posted by welshdude
Well I dont know about you but I hate being lied to, and Illusion have lied to me countless times which I find distgusting. When and If I get my money back then I will being going to Steinmetz Direct.
Also how do you know that they haven't got stock of my skirts.....you don't so don't comment on the situation.
Yes I do know him and his business hierarchy and I know that most things are not kept in stock and are sent out directly to the customer
Have you contacted Steinmetz to ask delivery time from them?
No I haven't contacted Steinmetz Direct yet. If you "know him and his business hierarchy" then tell him from me that he needs to sort his customer service skills out.
I wouldn't have minded so much if he told me the truth and that they haven't received the goods yet, but why lie to me? It could have taken xx amount of days off work waiting for the goods to arrive as promised (good thing I didn't)
I can't understand how you can back such a crook up
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vibrio
Banned
Registered: 28th Feb 01
Location: POAH
User status: Offline
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quote:
Originally posted by Kolin
quote:
Originally posted by Ian Storey
pvd used the same "its the suppliers fault" as well
not every company lies, you are just talking shite kolin, get your head out of his arse
All companies will use this line.....they all use the same supplier.
I dont have my head in his arse, im telling people why there waiting ages for there parts
no you have your cock in it 
[Edited on 28-07-2004 by vibrio]
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by vibrio
quote:
Originally posted by Kolin
quote:
Originally posted by Ian Storey
pvd used the same "its the suppliers fault" as well
not every company lies, you are just talking shite kolin, get your head out of his arse
All companies will use this line.....they all use the same supplier.
I dont have my head in his arse, im telling people why there waiting ages for there parts
no you have your cock in it
[Edited on 28-07-2004 by vibrio]
Your next
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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sorry but no matter how nice or not someone is in person, running a business is a completely different kettle of fish
the fact that they can not get half decent customer relations with most people will be the prime factor for them not lasting long as a bad rep is hard to shift.
if they had half a brain they would say that something would take 3 weeks to arrive if their supplyer only said two
this gives them a week extra incase of problems and also the customer will be pleased to see quicker then quoted delivery times
cowboys dont last long
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Matt.H
Member
Registered: 12th Mar 03
User status: Offline
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i had probs with them...put a thread up on ere and it was trashed for "legal reasons"
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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Im sorry kolin, but 4 1/2 months between ordering a simple set of dials and then finally getting a refund is disgusting, doesnt matter how nice scott may be in person.
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Hammy
Member
Registered: 21st Jul 04
Location: Portadown - N.Ireland
User status: Offline
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Another thing I would like to add to this thread is the fact that I ordered a FULL bodykit - this included front and rear bumpers (received) side skirts (received) Arches (received) Mesh for holes in front/ rear bumper and side skirts... ONE sheet of Type VR Competition Grill Mesh received - I doubt it will even cover the front bumper, never mind the rear and the side skirts.
And APPARENTLY this is all you get with the kit - IS THIS TRUE?
Still waiting for a 'fitting kit' for the bodykit, and still waiting for my £175 that I was over charged.
STILL waiting (1 month now) for Illusion to collect and replace Neon Lights and Manual Wing Mirrors in order for them to replace them...
The list is never ending, I agree with everyone who is saying Illusion's after care and general customer service is poor, however, I don't think we should turn this into a slanging match.
The point of this thread is to highlight what has went wrong, in order for something to be done about it.
A little bit of honesty goes a long way, and I am yet to receive that from Illusion. I have had to phone them EVERYDAY for the past month and I am still sitting here without a full order.
I don't mind waiting, but at least should feel they are doing all they can for me, and at the minute they really aren't - as if they were, they would have collected and replaced the smashed neons, and sent me electric wing mirrors like I ordered!
(On another 'plesant' note, I got my money back from PVD, all £850 of it...)
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Seems like he is over charging lots of people with the intention of never paying it back.
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boyracer2002
Member
Registered: 10th Aug 02
Location: West Yorkshire
User status: Offline
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quote:
Originally posted by Kolin
I have his mobile No. too, usually get texts off him when he's pissed
lol yep and me, really sound guy been good with me and mates when sending stuff out, i cant complain about the company, really busy thoto get through to.
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