Dean_H
Member
Registered: 19th May 02
Location: Rhondda Cynon Taff
User status: Offline
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Phoned them 24th june to cancel my contract (which was gonna be 12months on the 19th july) they said no we need a months notice so it will be the 24th july when u receive your pay as u go sim card then we can cancel you. Ok faiir enough.
Was charged for July and thought thats it
Just found out im being charged another month (august) phoned them up and they said yea we are charging you another month cause you didnt register your pay as you go........ WTF I WASNT TOLD I HAD TO REGISTER PAY AS U GO TO CANCEL MY CONTRACT
so he said it was my word against his that i was not told AND IVE BEEN CHARGED £30 AGAIN FOR NOT EVEN USING IT AND IVE BARELY USED IT SINCE THE END OF JUNE!!!!
do you think there is anyway of me getting that £30 back that i didnt use my phone for a month?
ORANGE ARE WANKERS ! do not go with them money making wankers.
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Pablo
Member
Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline
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Vodaphone did this to me and I never got nout back !
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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just stop your DD..
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Darren
Member
Registered: 21st Apr 02
Location: Hadleigh, Suffolk
User status: Offline
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yeah cancel ur dd mandate at the bank, sometimes they can drag the money back lol 
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Dean_H
Member
Registered: 19th May 02
Location: Rhondda Cynon Taff
User status: Offline
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too late chris, they have already taken the £30 out
Was thinking about stoping it in the june  but they have took £60 since then... from now on im not gonna give a fuk about these big companies and do things the way i wanna do it, they fuk everyone else around so im gonna start fuking them around.
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CwmbranCorsaGirl
Member
Registered: 11th Jan 04
Location: Cwmbran
User status: Offline
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if you contact your bank they can recall the DD and the funds will come back to your account sometimes the same day
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Bek
Member
Registered: 8th Mar 03
Location: Huddersfield
User status: Offline
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i doubt you'll get your money back but definately cancel your d/d's
i had to write o2 a letter to get them to cancel my contract, had to give them a months notice too so you might end up being billed for another month 
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Dean_H
Member
Registered: 19th May 02
Location: Rhondda Cynon Taff
User status: Offline
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quote:
Originally posted by cruisin babe
i doubt you'll get your money back but definately cancel your d/d's
i had to write o2 a letter to get them to cancel my contract, had to give them a months notice too so you might end up being billed for another month
Yea i already have been billed an extra month thats why im pissed off about! For the reason that i wasnt told i had to register the pay as u go sim that i was given to cancel my contract.
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AndyCorsa
Member
Registered: 24th Oct 03
Location: Macclesfield, Cheshire
User status: Offline
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T-Mobile did this to me also. I phoned them up and asked to cancel after my 12th months payment had been taken out. They said ok but month after they took it out again. Rang them up and kicked off about it but they said they need it in writing and it states that in the contract. Got a 30 quid upgraded out of them for free though 
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purple_corsa_gls
Member
Registered: 25th May 04
Location: Near Sunderland
User status: Offline
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I, at the minute, am getting my eyes ripped out by T-Mobile. If i were to write a letter giving tehm a months notice, in advance, would i still have to pay the £82.40 to cancel early?
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leni
Member
Registered: 25th Mar 02
User status: Offline
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threaten trading standards action!
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transca
Member
Registered: 28th Dec 00
Location: rotherham
User status: Offline
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goto the bank and ask for an indemnity claim for that DD. the bank refund you then the bank will claim it back from Orange
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myke
Member
Registered: 7th Feb 01
Location: High Wycombe, Buckinghamshire
User status: Offline
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exactly the same thing happened to me with orange.
they said there was nothing they could do and i never got didlly squat back from it.
robbing fucks
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BlueCorsa
Member
Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline
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Get the PAYG SIM pack registered ASAP if you haven't already, and then you want to write to:
Orange Personal Communications Services Ltd
Correspondence Department
PO Box 10
Patchway
Bristol
BS32 4BQ
To complain and demand your £30 back - to be honest, I don't think you'll get it back, but when they ring you (which they should - tell them in the letter that you'll be waiting for their call ), you should be able to negotiate and they might arrange a credit onto your PAYG (better than nothing). 
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Git
Member
Registered: 3rd Apr 03
Location: Swansea
User status: Offline
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quote:
Originally posted by transca
goto the bank and ask for an indemnity claim for that DD. the bank refund you then the bank will claim it back from Orange
Yep, just say it was outside of the agreement.
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kinkycorsa
Member
Registered: 19th Feb 03
Location: Bristol
User status: Offline
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All their calls should be recorded so it's not your word against theirs. I would suggest writing a formal complaint letter detailing who advised you what and when. Also check the details in your contract to ensure it's not a clause as if it is you are fighting a losing battle.
Otherwise just kick up a fuss demand to speak to the manager and they will refund it in some way to avoid a complaint.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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i think orange are mazin
look after me very well
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Trucido
Member
Registered: 14th Jun 03
Location: Bristol
User status: Offline
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tbh it probably says somewhere on a bit of paper that you need to register it...just about to start working for Orange 
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Black Corsa SRi
Member
Registered: 25th May 02
Location: ---Stockport---- Drives: Pug 206 Roland Garros
User status: Offline
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quote:
Originally posted by purple_corsa_gls
I, at the minute, am getting my eyes ripped out by T-Mobile. If i were to write a letter giving tehm a months notice, in advance, would i still have to pay the £82.40 to cancel early?
yeah if thats how much line rental you'd owe til the end of your contract. Doesn't matter when you cancel ie 1 month in to 12 months, or 11 months you still have to pay for the full 12 months you contracted to or however long the contract was
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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when will people understand that their bill is what they have used & not just some random figure that the networks make up. mobile phones are not free to use 
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chadjpr
Member
Registered: 27th Dec 02
Location: Chesterfield
User status: Offline
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orange fcuked me over big time mate, did wat you did went onto pyg 2 years later got a bill for 220 UKFIN ASBAD QUID went to citizen advice, waste of fcukin time, they told me 'pay it or you will go to court'
WAT THE FCUK FOR!! i ask no piece of paper, even though the wanker on the orange end of the pone said 'wen you change to payg your contract is atomatitly canceled, ASSSHOLES
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Bek
Member
Registered: 8th Mar 03
Location: Huddersfield
User status: Offline
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but if you dont register your payg how do they know that you've changed??? 
if you dont register it, they wont know, therefore they wont cancel your contract and you'll get billed again
its a known fact that you need a months notice to cancel a contract so why everyone doesnt get prepared is beyond me 
[Edited on 10-08-2004 by cruisin babe]
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--Dave--
Banned
Registered: 17th Feb 04
Location: Essssseeeeex Drives: Black Supra TT
User status: Offline
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quote:
Originally posted by chadjpr
orange fcuked me over big time mate, did wat you did went onto pyg 2 years later got a bill for 220 UKFIN ASBAD QUID went to citizen advice, waste of fcukin time, they told me 'pay it or you will go to court'
WAT THE FCUK FOR!! i ask no piece of paper, even though the wanker on the orange end of the pone said 'wen you change to payg your contract is atomatitly canceled, ASSSHOLES
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BlueCorsa
Member
Registered: 14th Jan 04
Location: Midlands Drives: MB SLK250 CDI
User status: Offline
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quote:
Originally posted by Trucido
tbh it probably says somewhere on a bit of paper that you need to register it...just about to start working for Orange
They used to send out a bit of card with the PAYG SIMs saying that you need to ring up and register it to get your number transferred across and the special number for doing it - I think it's 0800 079 7777 but not 100% on that
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