Austin
Member
Registered: 30th Mar 02
Location: Manchester
User status: Offline
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im writing a section of a assignment about internet trust, the project is basically about an online community (students), based around forum discussion, offers from business bars clubs etc.. the firm wouldnt be selling anything except premuim membership (like on here) to students and avertising on the site to firms.
the question is: Risk assessment of trust: what could affect trust? What could stop people trusting your eBiz? Why might there be a lack of trust? What can you do to deal with a loss/lack of trust?
any ideas? 
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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do you mean in the respect to passing on your personal details to third parties?
No one likes that
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Austin
Member
Registered: 30th Mar 02
Location: Manchester
User status: Offline
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yeah things like that but thats a source of income for the business selling details to third parties, this would be stated when you signed up however.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Trust by who?
Are you talking about the forum as the business?
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Austin
Member
Registered: 30th Mar 02
Location: Manchester
User status: Offline
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yeah the business is based around forums and student discussion. Trust by members of the site and what will affect that.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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Thats a difficult one as we generally have a lot of people trusting us to deliver a service. Probably better that the site is well established and been going a while and people appreciate that there's a cost to running it and income offsets that.
Having said that even upstart sites who implemented paid membership schemes have seen a fair uptake, even though there's very little accountability with the smaller stuff and the admin staff would be free to do whatever they liked with the income.
The more established stuff is different as there's more money at stake so you need to account it properly.
Regarding data disclosure, under Data Protection Act you must only process data for the purpose for which it was taken so yeah, it can't be sold on and used for marketing when it was not taken in that pretense.
You can however process data quite legimately for purposes of accounting and financial auditting without disclosing that under the act. ie. we keep peoples data for the purpose of looking up stuff at a later date if there's ever a query, but we don't need you to sign anything to say that you accept those conditions - its just part of running the financial side of things.
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