mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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My car went to my local ford dealer yesterday for some warrant work. However non of the work was done and i was told i need to re-book. No probs i thought ( i work in service so no what it can be like with parts etc.)
Get in the car when i finsh work ( they collected and delivered car) and saw petrol gauge a 1/4 less than when it went. I no they collected it but its a 3 mile round trip! This got me thinking......so i checked the MPG and it was on 23.8---> it was 31 when they collected. I've never had it lower than 28 and i drive quite hard! Clearly been ragging my car!!
Checked round the car and found big kerb marks on the n/s/r alloy!!
Does the service manager need a call??
Thanks for reading
[Edited on 24-10-2006 by mikenoncorsa]
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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Well. Yes.
Also name that dealer 
Corsa 2.0 16v Vegas - Sold
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Marc
Member
Registered: 11th Aug 02
Location: York
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Yep, I'd threaten them with a letter to head office too.
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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i'd call the delaer principle
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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prove it tho???
i know someone that works in a well established car garage and i can tell you all cars that have a bit power get the arse ragged off of them guaranteed.
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mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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Prove what?
So its my fault for owning a quick, desirable car? I dont' spen £xxxxxx so some random techy can go rag the shit out of it! Don't say such stupid remarks! I work for volvo as a service advisor, that is not good service at all!!
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Whats the car?? Obviously isn't a Vauxhall 
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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quote:
Originally posted by mikenoncorsa
Prove what?
So its my fault for owning a quick, desirable car? I dont' spen £xxxxxx so some random techy can go rag the shit out of it! Don't say such stupid remarks! I work for volvo as a service advisor, that is not good service at all!!
hows it a stupid remark i didnt say anything was your fault!!! what i meant was how can you prove that they have ragged your car they will simply deny it and say the wheel was already kerbed and when it comes to the milage being under than what you normally have it at all you have is your word. I dont condone (sp) ragging peoples cars about it pisses me right off but i know that it happens and all im saying is how can you prove they have done it.
Good luck, your best bet is to take it up with the manager\supervisor and hopefully you'll get it sorted or a letter goes to the big bosses.
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mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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Yeah, sorry...just slightly pissed off!! Its a fiesta ST. My pride and joy. Just spoke to the service manager and he said he'll look into it further and phone me back. My car in going back in next monday to have the warranty work done but i don't wanna take it there! kinda stuck now tho as can't get time off work to go to the dealer i brought it from.
I no how cars work. In simple terms....Low MPG over not many miles= ragged. My word against theres i know, but, customer is always right!!
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johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
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no probs, good luck m8. nice cars the fiesta st was tempted by one myself.
kick up a big fuss, and threaten them with everything, papers, head bosses the works unless its sorted out. If i was you before it goes back to them take photos of the milage \ mpg etc (time and date showing) and check it when you get it back If you complain before hand they may just bodge the work that actually needs doing.
[Edited on 24-10-2006 by johnhara1]
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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this is why i allways reset the mileometer when ever i drop a car off or have any work done , and i allways advise the dealer that its reset and i know how many miles the car is on.
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ClaireF
Member
Registered: 1st Nov 05
Location: hurlford, scotland Drives: corsa again
User status: Offline
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yep when me mates car went to a garage to be fixxed as someone went into her. she had an extra 100miles on clock, damage to airbag and scratch on car, so it had to go back.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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quote:
Originally posted by Nismo
this is why i allways reset the mileometer when ever i drop a car off or have any work done , and i allways advise the dealer that its reset and i know how many miles the car is on.
surely if you tell them youve reset it, then they will just go and rag it then reset it when they are finished
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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who can you trust with your car nowadays
(oh you work for volvo? cheap parts  )
[Edited on 24-10-2006 by mav]
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J.p
Member
Registered: 21st Nov 05
User status: Offline
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quote:
Originally posted by Steve
quote:
Originally posted by Nismo
this is why i allways reset the mileometer when ever i drop a car off or have any work done , and i allways advise the dealer that its reset and i know how many miles the car is on.
surely if you tell them youve reset it, then they will just go and rag it then reset it when they are finished
he knows how many miles it done before it went in.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Another case of proving it though. Unless you point it out to the dealer beforehand its your word against theirs.
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mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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After several long discussions and then one with the general manager, my car is going back next monday to have the warranty work done and the wheel repaired! Just want it done so i can keep my car away from them. Thanks for reading.
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JM_16v
Member
Registered: 17th Oct 05
Location: Essex Drives: GLC63S
User status: Offline
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quote:
Originally posted by Steve
surely if you tell them youve reset it, then they will just go and rag it then reset it when they are finished
make note of the overl milleage
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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yes
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John
Member
Registered: 30th Jun 03
User status: Offline
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They can change the overall mileage if they really want though.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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your sending it back to them?!?! thats like sending food back in a restrant, i would follow their everymove mate.
If its a big dealer im sure you can request another local dealer (of the same company) to complete the work and then the first dealer pays for the work.
My mates done this with his dads Van. its a renualt and was taken in to "Arnald clark" they fucked a few things up cutting looms etc and he requested it doesn not go back to them but another local ranualt place. Arnaold clark are going to pay for the work PLUS inconveince AND loss of work (so i have been told)
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