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BarnshaW

Member

Registered: 25th Oct 06
User status: Offline

5th Nov 07 at 22:52

quote:
Originally posted by strick206
don't write a letter, will get you no where

get on the phone, get your dad to give you permission to speak, cos you know about computers, thats what i did

then get telling them how crap the service is, if you feel like you are getting no where, ask for the manager, if they refuse, demand the manager, if they say they'll ring you back, say no, ill wait, then, calm down with the manager, try and get somewhere, if not doing, go higher up again, then threaten with trading standards,

demand they cancel your contract, with no charge, keep demanding, saying you've had enough with the crap service, keep at it, it will get you somewhere

then ring virgin, and if it works, say i referred you

writing a letter is the FIRST proper way of lodging a formal complaint actually. If u speak to trading standards or citizens advise they will usually tell you to do this to the retailer and give them 10-14 days to respond. THEN they will take up the case for you. ringing usually gets u no where other then diffeerent operators who's left hand dont know what thr right is doing.

strick206

Member

Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline

5th Nov 07 at 22:56

quote:
Originally posted by BarnshaW

quote:
Originally posted by strick206
don't write a letter, will get you no where

get on the phone, get your dad to give you permission to speak, cos you know about computers, thats what i did

then get telling them how crap the service is, if you feel like you are getting no where, ask for the manager, if they refuse, demand the manager, if they say they'll ring you back, say no, ill wait, then, calm down with the manager, try and get somewhere, if not doing, go higher up again, then threaten with trading standards,

demand they cancel your contract, with no charge, keep demanding, saying you've had enough with the crap service, keep at it, it will get you somewhere

then ring virgin, and if it works, say i referred you

writing a letter is the FIRST proper way of lodging a formal complaint actually. If u speak to trading standards or citizens advise they will usually tell you to do this to the retailer and give them 10-14 days to respond. THEN they will take up the case for you. ringing usually gets u no where other then diffeerent operators who's left hand dont know what thr right is doing.

in my experience it took a week of constant complaints on the phone and it was over and done with, no messing with letters etc

yes i agree with the useless people who dont know their arse from their elbow, but if you get to the managers that normally stops

[Edited on 05-11-2007 by strick206]

Skylined

Member

Registered: 27th Sep 05
Location: Sideways, Surrey
User status: Offline

5th Nov 07 at 23:19

not bad

mooney

Member

Registered: 20th Oct 05
Location: north west uk
User status: Offline

5th Nov 07 at 23:36

fookin shite should be 8mg says its connected at 4.4mb

Jay

Member

Registered: 26th Sep 04
Location: Liverpool
User status: Offline

5th Nov 07 at 23:38

Means nothing to me

[Edited on 05-11-2007 by JayM]

Dom H

Member

Registered: 14th Jun 06
User status: Offline

5th Nov 07 at 23:44

marklaruk

Member

Registered: 4th Sep 04
Location: Leeds
User status: Offline

5th Nov 07 at 23:46

if its turmed ito post ur speed here we go

mooney

Member

Registered: 20th Oct 05
Location: north west uk
User status: Offline

5th Nov 07 at 23:51

quote:
Originally posted by marklaruk
if its turmed ito post ur speed here we go

y cant my virgin go half that fast

marklaruk

Member

Registered: 4th Sep 04
Location: Leeds
User status: Offline

5th Nov 07 at 23:55

sumthin clearly wrong tbh.

we have the 20mb package

Calum

Member

Registered: 2nd Sep 06
Location: Edinburgh, City of Edinburgh
User status: Offline

6th Nov 07 at 00:30

quote:
Originally posted by marklaruk
if its turmed ito post ur speed here we go

I wish Virgin Media's ADSL is as good as their cable. Wish i hadn't moved to a 'non-cable area'

pow

Premium Member

Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline

6th Nov 07 at 09:01

Thought this wasnt a speed test thread, there is one in Geek Day somewhere?

So letter write or phone call...? First this is?

OK, the speeds a pain, but I can live with it, but the constant disconnecting?

It finally gave up at about 11

0 last night when it wouldnt reconnect any more at all.

dannymccann

Member

Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline

6th Nov 07 at 09:23

if u dont get anywhere with the phone calls or letters just cancel the direct debit lol, thats what im doing, signed up to that BT 18 month contract, forgot i was only living here for a year

i will be claiming to cancel the contract because the speed is nowhere near 8mbps and never has been and if they wont cancel it i will cancel the Direct Debits

sponj

Member

Registered: 26th Jun 07
Location: Perceton, North Ayrshire
User status: Offline

6th Nov 07 at 09:36

crazy upload speeds in the uni

tell them you can't afford the payments anymore due to a change in circumstances?

Jakey

Premium Member

Registered: 4th Jun 07
Location: Sandbach
User status: Offline

6th Nov 07 at 10:24

TalkTalk 8mb package

Steve

Premium Member

Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline

6th Nov 07 at 10:40

before blaming talk talk, get bt to do a test on your adsl line, it may be bt's infrastructure at fault

amxor

Member

Registered: 12th May 05
Location: Rochester
User status: Offline

6th Nov 07 at 14:01

pow

Premium Member

Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline

6th Nov 07 at 15:52

FFS HOW HARD IS IT NOT TO POST UP SPEED TESTS?

All I want is some advise.

Steve

Premium Member

Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline

6th Nov 07 at 15:53

quote:
Originally posted by Steve
before blaming talk talk, get bt to do a test on your adsl line, it may be bt's infrastructure at fault

pow

Premium Member

Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline

6th Nov 07 at 15:56

Thanks Steve I did notice your post

Im talking about others.

How do I go about getting this, phone BT and ask for an ADSL test?

Steve

Premium Member

Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline

6th Nov 07 at 16:04

ring bt say your conenction is shite, ask them what they reckon your line is capable of and get them to do a test

pow

Premium Member

Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline

6th Nov 07 at 18:17

K, will do tomorrow, thanks

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Corsa Sport » Message Board » Off Day » Geek Day » Talk Talk Internet - that does it, I want advise how to get out of it.

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