csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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Anyone expericenced problems with the home hub 2.0?
i fitted it last week, and it resets itself every 5minutes... the BB light flashes, the a loud click (possibly a relay) and all the lights go off. It then tries to re-establish a connection.
im getting a ping of 300+ from the master socket... so the line should be good.
so i phone the BT helpline (PAKISTAN)....
they tell me i have exceeded my download limit (option3 -unlimited) and my account is restricted till 27th NOV. (i do a quick speed test and ive been restricted to 2mb (instead of 8mb)
will this cause the HH to reset?
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Kerry
Member
Registered: 5th Oct 01
Location: Norwich
User status: Offline
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I have a home hub I dont know which one it is but I have had it over a year and mine does that loud click and everything goes off and resets every once in a while. Have no idea why though but I would be interested to find out.
Cant be anything to do with download limit because we never download!!
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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i also have the home hub.. its ye olde white one.. click is it resetting itself.. it updates itself aswell iirc...
300+ ping is bad aswell... uber lag...
have you tried resetting the hub either on the back by holding the sync button or in the hub manager?
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N3CRO
Member
Registered: 12th Apr 07
Location: Sandy, Bedfordshire
User status: Offline
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quote:
Originally posted by csweatherston
Anyone expericenced problems with the home hub 2.0?
i fitted it last week, and it resets itself every 5minutes... the BB light flashes, the a loud click (possibly a relay) and all the lights go off. It then tries to re-establish a connection.
im getting a ping of 300+ from the master socket... so the line should be good.
so i phone the BT helpline (PAKISTAN)....
they tell me i have exceeded my download limit (option3 -unlimited) and my account is restricted till 27th NOV. (i do a quick speed test and ive been restricted to 2mb (instead of 8mb)
will this cause the HH to reset?
I've had all sorts of problems too but with my 1.0 HH.
BT's customer service is the worst I've ever encountered.
Clearly they don't know what they're doing if they claim you've gone over your d/load limit.
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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bt customer service is really bad.. i had them remote assitance'ing my laptop and he fucked it right up
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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i think its a duff HH 
lol, im awaiting to speak to their fair usage policy team to explain my excessive d/l is due to work..
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N3CRO
Member
Registered: 12th Apr 07
Location: Sandy, Bedfordshire
User status: Offline
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I'm going on Sky in 2 weeks, not that they'll be any better than BT I'd imagine, just cheaper.
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dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
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HomeHubs are shit, i chucked it and am using my ancient DG834G netgear router, never drops at all, but im so far from the exchange I get max 1.5mb 
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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how can BT justify selling option3 as unlimited , when they cap it for excessive usage??.. then if you carry on using it ban you?..
its a pisstake TBH.
what other ISP's dont keep an eye of what your downloading?
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John
Member
Registered: 30th Jun 03
User status: Offline
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You don't get unlimited unless you pay for it.
My ISP will give you an unlimited 8meg connection, for about £170 a month.
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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my ISP' package im paying for is unlimited @ 8meg.... but ive gone over it "apparently"..resulting in a cap put on my account, a restriction to 2meg (peak hours) and a potential ban.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I totally disagree with the usage of 'unlimited' it's even in the news these days though and it's definitely in your t&c's.
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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whats my best way of explaing my extrememly high download?..
as i can say ive downloaded nearly 1Tb of hd films withing the last 2months :S
*iplayer?.itunes?
*using my desktop pc to relay files to my work pc?
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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System backups to an external site, RDP etc. However, they will have a log of all the different servers you have hit over the past month so there is no way around it really.
Do a ping-t to to home hub. If you keep dropping connection then i'd say it's a problem with the router itself.
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N3CRO
Member
Registered: 12th Apr 07
Location: Sandy, Bedfordshire
User status: Offline
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quote:
Originally posted by csweatherston
how can BT justify selling option3 as unlimited , when they cap it for excessive usage??.. then if you carry on using it ban you?..
its a pisstake TBH.
what other ISP's dont keep an eye of what your downloading?
I'm on option 3 and never had any problems going over the non existant limit and I download a hell of alot.
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by csweatherston
whats my best way of explaing my extrememly high download?..
as i can say ive downloaded nearly 1Tb of hd films withing the last 2months :S
*iplayer?.itunes?
*using my desktop pc to relay files to my work pc?
1tb of films over 2 months no wonder they're reducing your usage, I bet you had them going all day every day.
It doesn't matter what you say you were doing, it's not because you're downloading films, it's because your raping the network.
That's hundreds of films if they're standard def, do you really watch them all? are there even hundreds of films to watch?
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MJFF88
Member
Registered: 30th Apr 08
User status: Offline
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The click happens when you manually "reformat" your home hub. Mine never does it by itself though.
We're capped every other month to about 400kbps peak times
I suppose you only look at the bad points of a service, and forget just how much you do actually use it faultlessly, in that respect, BT have been amazing.
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csweatherston
Member
Registered: 16th Jan 06
Location: Devon
User status: Offline
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quote:
Originally posted by John
1tb of films over 2 months no wonder they're reducing your usage, I bet you had them going all day every day.
It doesn't matter what you say you were doing, it's not because you're downloading films, it's because your raping the network.
That's hundreds of films if they're standard def, do you really watch them all? are there even hundreds of films to watch?
its not that many films when their all 1080/720p (8.8gb/4.5gb each)
but standard def looks pants through a 37" monitor lol
quote:
Originally posted by MJFF88
The click happens when you manually "reformat" your home hub. Mine never does it by itself though.
We're capped every other month to about 400kbps peak times
I suppose you only look at the bad points of a service, and forget just how much you do actually use it faultlessly, in that respect, BT have been amazing.
yeah, on the v1 homehub, i had to manually reformat it every week or so, and the click happened then too.
ive took the v2.0 out again now and connected again with v1, which hasnt reset once in 24 hours.
its beyond belief how British Telecoms main call centre is Indian though..
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