Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Phoned them up last night to talk to them about my network coverage or lack of it and apparently as i haven't returned the phone after 14days im stuck with it till the end of contract. Said i should of notifyed them then. It's only been noticable in the last5/6 weeks 
Now im stuck with them for fucking ages now unless i want to pay £600 to terminate the contract. It's a joke. Paying for a service which im not getting the full benefits/functionality. grrr
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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Vodafone failz.
u2u Robbo TBH.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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callback again and demand to speak to a manager, say ur not egttign coverage so therefore we arent providing the service
if uve only just noticed it then its probably your phone tbh
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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quote:
Originally posted by Robbo
callback again and demand an iPhone
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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I have had the sim card in other phones and it's still the same story.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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quote:
Originally posted by James
quote:
Originally posted by Robbo
callback again and demand an iPhone
storm tbh
[Edited on 20-01-2009 by corsa_tomtom]
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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if u need help let me know and ill arrange a callback
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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cheers robbo. I'll call again today. Hopefully don't get the same person again 
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Daveskater
Premium Member
Registered: 29th Apr 08
Location: Oxford, UK Drives: Jap wagon
User status: Offline
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I used to have signal problems for a bit but it turned out it was a new SIM card, 3 sent a new one out for free.
Try a new SIM and if that doesn't fix it then tell them you don't want the contract any more and you'll rape them if they don't cancel it for free 
Numberwang!
Originally posted by AlunJ
I like you Dave, you are a man of men
Originally Whatapp'd by Neo
Dave's maybe capable of a drive-by cuddle
Look at my pictures
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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if its a brand new connection and you have no signal they will sort it.
if you have been with us a while and problem just started, theyll fix it
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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The guy said there was nothing he could do. I should of noticed something that wasn't happening when i first got the contract.
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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best of writing a detailed well written lettet tbh the spunk monkeys on the phone rarely give a toss about helping customers and tend to just want to get you off the phone as soon as so say whatever is the easier option.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Thats exactly what it felt like when i rang yesterday
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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yeah well i used to work in customer services for them for about 1.5 years whilst i was at uni, 80% of the people didnt give a crap and wouldnt try and sort a problem out at all, most of the time lying to get them off the phone or transfering them to someone else who wouldnt help.
people who deal with letters/emails are better though.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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I've emailed them and got a response in less than 12 hours which iis quite impressive and the guy who responded was a lot more helpful than the guy on the phone
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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yup always bets to email these days 
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Well apparently i still have to pay to terminate the contract. £500  joke
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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read your contract very carefully, there used to be a clause in it about network coverage that said you could cancel if it was too poor ect.
might have changed now though.
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Looks like im going to have to whip the contract out then
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luciaadr
Member
Registered: 11th Aug 04
Location: Bexleyheath, Greater London
User status: Offline
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PAYG FTW
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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let e know if u want e to put a call in as they shud do sumat about it
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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cheers robbo but surely they are just going to say the same as what the people ive spoke to already have?
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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shudnt do, shud at least get a new sim first
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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u2u me ur number
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Bubblevaux to the rescue 
[Edited on 22-01-2009 by corsa_tomtom]
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