Dom
Member
Registered: 13th Sep 03
User status: Offline
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I got a Corsair PSU from Overclockers just under 13months ago (13 June 08) and today when i went to switch the PC on, an audible pop was heard and a few sparks came out of the PSU (had the case off luckily).
Anyways, i posted over on OCUK forums to question about RMA'ing the unit back to OCUK or Corsair, and they said that it would have to be RMA'd to Corsair in Holland - ie: I’m going to have to fork out £25/30 quid for the privilege of sending a duff unit back.
Whilst, packing it up the old man said something about the Sales of Goods Act and another EU law that came in (1999) stating that consumers have actually 2 years warranty with retailer (or 6 years in the UK and 5 in Scotland).
I thought this was a little odd, so phone up Consumer Direct and the Trading Standards and although it was correct about this EU law, apparently guarantees/warranties don't come into it and i should be able to return the PSU to Overclockers for repairs/replacement under the Sales of Good Act with regards to the unit failing outside of a reasonable timescale (ie: both person believed that the PSU should have lasted a lot longer than 13months).
So with this i phoned OCUK support and the guy refused to acknowledge the Sales of Goods Act and was adamant that it would have to be returned to Corsair in Holland. However he said that Corsair would 100% refund the costs of postage - which is a little far fetched.
I have contact Corsair, but as of yet haven’t heard anything.
But can anyone shed any light on this and where i stand? As Consumer Direct and Trading Standards say that I’m legally entitled to get OCUK to repair or replace the unit, yet OCUK don't really want to know.
Update - Corsair don't offer refunds on postage, so it seems OCUK support guy was telling porkies! 
[Edited on 13-07-2009 by Dom]
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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i work for LG electronics company and i can confirm that companies do not HAVE to conform to this stupid european 2 year warranty everyone is going on about.
your sales contract is with Overclockers. although what was the warranty you was sold with the PSU?
[Edited on 13-07-2009 by BarnshaW]
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ChrisBoom
Member
Registered: 6th Dec 06
Location: Highland
User status: Offline
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Not related, but a while back a PSU i got from ebuyer blew up, sent it back, they gave me 3 refunds (£88odd each) and sent me 2 new identical PSUs 
Returned one, sold the other, bought a better PSU and a xbox360
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by BarnshaW
i work for LG electronics company and i can confirm that companies do not HAVE to conform to this stupid european 2 year warranty everyone is going on about.
your sales contract is with Overclockers. although what was the warranty you was sold with the PSU?
[Edited on 13-07-2009 by BarnshaW]
Corsair ship a 5 year warranty, however i have to ship it back to Holland which is going to cost me £25/30 quid which i think is a bit unfair.
I've read around about Directive 1999/44/EC (the EU Law) and it deals with conformity rather than the durability of the product, so it's a bit of a grey area.
However, from my understanding and what i was told by Consumers Direct and Trading Standards, i am entitled to be offered a replacement or the PSU to be repaired by OCUK on the basis that under the Sales of Goods Act it wasn't fit for purpose and it didn't last a reasonable period of time (it should last a lot longer than 13months) on the grounds that the product wasn't misused - which it wasn't being sat in the bottom of my case (have an Antec 300 case where the psu is mounted on the bottom), i applied power to the unit accordingly and thing went litterally POP whilst emitting sparks.
OCUK will be a getting a call tomorrow, if it was Scan then the 5 year warranty is with them as they deal with RMA'ing Corsair products (as long as you got them from Scan).
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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scotland is part of the uk
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*JonnyG*
Member
Registered: 2nd Jun 08
Location: Lincolnshire
User status: Offline
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Ocuk are a good company, shouldn't mess you around at all. :S
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