Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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I have a Fujitsu Siemens Amilo Pi 2540 laptop(wouldn't recommend FS to anyone btw) that has had the same fault break three times now. It's been sent for repair twice already and broke again within 3-4 weeks and is now being sent away yet again for a more permenant fix.
Basically the power port in the laptop keeps coming loose so laptop has to sit in a certain way or it won't charge etc, much like a loose connection.
Called up escalations dept who said they'd look into and get back to me. They came back and said that they'd have a technician look back over the reports and apparently the problem was that the adaptor pin was being pushed too far into the laptop. Now I know this is rubbish because it gets plugged in carefully and never pushed further than it will go. However, they said that particular laptop had this problem because the pin on the adaptor provided with the laptop is too long. They still claim however, this is a user fault, not a manufacturer fault, even though people don't know it's too long.
They've said they are going to give me a new adaptor and replace the motherboard so the repair is more secure(I don't know why they've had to do this but they picked the laptop up early when I was in uni, so couldn't back up anything on the damned thing).
Basically, I want to know, if this breaks again what do I do? As their "permenant" fix and new adaptor won't have worked.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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No help sorry, but girlfriend has had a FS laptop for a couple of years without a single problem. Wouldn't tar them all with the same brush.
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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Ah, I see. Just Eck and I both have one and they are prone to the same problems so perhaps it's the newer models. My brother and sister have FS p.c's and both had developed faults. Wasn't just going on the basis of mine being broken. But I know what you're saying 
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LukeS
Member
Registered: 25th Nov 07
Location: Ormskirk
User status: Offline
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I had an FS a year ago, its kept frying its internals. Still not fixed.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Sounds like my g/f was just lucky then 
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Sounds like the actual fault is really the DC jack (i.e. what you plug the charger into) - it's a common fault across many different makes of laptop, my other half has a Dell laptop with the same problem.
The only solution is to de-solder the old DC jack off the motherboard, clean the area up with isopropyl alcohol and re-solder a new DC jack on to the motherboard (the part itself is less than £5.00 retail), and for it to be a long lasting repair silicone sealant should be used around it to make it more secure on the motherboard.
The only reason they come loose is if there are dry solder joints or if you jam the charger in/push or pull the lead all the time whilst it's in the DC jack.
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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It sounds like your a user that shouldnt have a laptop!
It's common as much to have a fault like this on a laptop when it's used alot and passed/turned round to show people stuff or pulled about on the sofa ect if you want to get up.
Replacing the mobo will sort it. As they say, excessive force due to the longer pin can be at fault. If they are doing it as a repair they should secure it with sealant and a strong adh pad so it doesnt shift about.
It all started getting worse when they used cheap RoHS lead free solder. I've been to the Fujitsu factory in Augsburg Germany, and their processes have improved 10 fold over the past few years. I've got a LifeBook S6410 that has taken a severe battering and there's nothing wrong with it at all
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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According to the lad I spoke to, each time they have just re-aligned the DC jack, so doesnt sound like a proper repair. This time they seem to be doing it right however. We'll soon see!
And Richie, my laptop sits on a flat surface at all times, not a couch etc etc. But i'll be sure to bare in mind that in future I shouldn't have a laptop!
[Edited on 25-10-2009 by Shelley]
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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If it's on a flat surface all the time.... why not have a desk and a PC? 
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Shell
Premium Member
Registered: 14th Oct 08
User status: Offline
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Because I'd look an idiot heaving my tower and monitor into uni.
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