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Author paypal help
Jas
Member
Registered: 13th Oct 04
Location: Mid Wales
User status: Offline
10th Nov 09 at 12:06   View User's Profile U2U Member Reply With Quote
I bought something through paypal not on ebay.. for 185.00

paypal agrred to refund etc but the seller has taken the funds out and they cant refund me

they tell me the case is still open and they try to return me my money on a "try our best basis"


I paid by credit card

I printed off the emails stating I was meant to have a refund etc
and the transaction stating the refund was removed


should the bank be able to help me?

barclays
oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
10th Nov 09 at 12:11   View User's Profile U2U Member Reply With Quote
Shouldnt barclays be able to help as you payed by credit card? I always thought credit cards had some kind of "protection" and you could get refunded???
johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
10th Nov 09 at 15:55   View User's Profile U2U Member Reply With Quote
As far as i am aware, you're protected because it is a credit card transaction.

Go and speak to Barclays.
DannyB
Premium Member

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Registered: 6th Feb 08
User status: Offline
10th Nov 09 at 16:00   View Garage View User's Profile U2U Member Reply With Quote
As said, you should be covered by your bank.
Twiggy
Member
Registered: 15th Oct 04
User status: Offline
10th Nov 09 at 22:24   View User's Profile U2U Member Reply With Quote
But they paid paypal not the merchant i think is there case.... Another story if you paid merchant directly?
Jas
Member
Registered: 13th Oct 04
Location: Mid Wales
User status: Offline
17th Nov 09 at 03:34   View User's Profile U2U Member Reply With Quote
just remembered this thread. ive sent a claim form to bank we'll see what happens
Sam
Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline
17th Nov 09 at 08:44   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Twiggy
But they paid paypal not the merchant i think is there case.... Another story if you paid merchant directly?


It doesn't matter WHO you pay... You call the credit card company up, they do a chargeback to the merchant (or PayPal) and you get your money back.
Jas
Member
Registered: 13th Oct 04
Location: Mid Wales
User status: Offline
17th Nov 09 at 13:33   View User's Profile U2U Member Reply With Quote
just checked my card account and there it is 185 whoop lol

no emails etc from paypal

wankers
johnhara1
Member
Registered: 19th Oct 06
Location: Newcastle upon Tyne
User status: Offline
17th Nov 09 at 15:35   View User's Profile U2U Member Reply With Quote
Check your PayPal balance and hope it doesn't say -£185

 
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