Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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Long and short is....
Mr X added mum and dad on car insurance as lowerd the cost.
Forgot to add their points.
Insurance found out
They now want to bill Mr X for 5 years worth of mum and dad points... Last year alone was £300 
They are trying to find the call the was made last year to see if the rep asked.
What are the chances of the call stilll being held? I worked in a Credit card call centre and calls were kept for 3mths tops. Not sure if this is the case with insurance ???
Surley no call no case to answer?
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Chris x
Member
Registered: 11th Sep 08
Location: Bexhill
User status: Offline
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Ooo, unlucky!
How did they find out?
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Lucky that Mr 'X' didnt crash & get done with insurance fraud tbh.
Doubt it if they will still have a year old call, why on earth didnt you,
I mean mr 'X' tell them about the points anyway?? 
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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I am not mr X  close friend.
Genuine mistake tbh...
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John
Member
Registered: 30th Jun 03
User status: Offline
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They'll have the call, they record for this exact reason.
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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Think its a case of took the policy out then the points were added later down the line and then forgot about when next renewl time came up.
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