willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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So a couple of months ago I swapped over to O2 Broadband from Eclipse, cheaper service, rumours that they don't mind a download and a cheeky Quidco cashback deal.
Because I live in the semi-countryside, I could only get O2 Access which is fine, got my 7.5mb line sync and I was away. Then the adventure started.
First of all their routing on the network looks they missed out chapters from Networking for Dummies, okay I can deal with that if it works. Packetloss on hops most of the time, not too sexy but hey, TCP will sort that out right? Maybe. And now on my way back from Germany I get a call from a lovely northern lass in O2's call centre telling me I'm not using their network fairly, I ask why and I'm told because I downloaded >60GB in a 4 week period.
After a lecture about why 'Broadband companies arent fair' and ' I download alot of backups' they decided to tell me that fair usage is described as 40GB per month, which isn't stated in any of the terms of service documents I agreed to when signing up. Anyway they were pretty chilled about the 60GB and essentially said if the service does not meet my expectations they will kindly let me migrate from the service for free and not charged me for the rest of the contract. I'm pretty sure if I keep my transfer rates up they will disconnect me altogether 
I don't really want to move to another ISP, O2 Broadband is suppose to be awesome cool according to the Internet, has anyone else had usage warnings from them before? OR even better, whos suppose to be good at providing plain old ADSL broadband these days?
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moka
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Registered: 11th Mar 06
User status: Offline
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So you downloaded on average 15GB a week for 4 weeks? Im glad i couldnt get O2 in my area as they were my no1 choice after what i read on the net. I went with Sky in the end and thats about average for me with no probs what so ever.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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on average I would say 15gb a week easily!
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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Willay, how much you paying a month?
Plusnet offer a 60gb fair usage policy and unlimited midnight to 8am downloads for £11.99
However, if like me you dont mind paying a slightly larger premium for a better serivce then business broadway option 3 is the way to go 
No download limits and no FTP throttling but its £25
what more could you ask for?
[Edited on 30-05-2010 by Bart]
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John
Member
Registered: 30th Jun 03
User status: Offline
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O2 access is crap, I had it, was good at the start but went very quickly downhill. LLU service is much better.
I moved to talktalk 
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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quote:
Originally posted by John
I moved to talktalk
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John
Member
Registered: 30th Jun 03
User status: Offline
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TT are the only people I can get that are unbundled, I done quite a bit of research into it because I had heard nothing but bad stories.
The gist is that when everything is working they are ok, which I have to agree with so far, I get 18meg which is over double the 8 I was getting with bt wholesale (o2), customer services are crap but they do have a good forum.
Pro package is £15 a month, unlimited (not sure how high the FUP is but I dl quite a lot) no p2p throtlling, free static IP.
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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I got o2 when it first came out for free as a perk with my mobile contract, 2 years down the line theyve just started charging me £7.50 a month, but I have no complaints.
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noshua
Member
Registered: 19th Nov 08
User status: Offline
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quote:
Originally posted by John
O2 access is crap, I had it, was good at the start but went very quickly downhill. LLU service is much better.
You can't compare O2 vs O2 Access. IIRC I read that O2 Access is for exchanges where O2 don't have their own equipment and as a result "rent" it from BT or other operators. Which is probably why they enforce their 40GB cap - for maximum profits on their side.
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John
Member
Registered: 30th Jun 03
User status: Offline
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That's what I said in my post
Access is crap, LLU service is much better
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aim1
Member
Registered: 26th Jun 06
Location: Kent
User status: Offline
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I got warnings from Tiscali for very low amounts of downloads. O2 have always been fine but yes with 'proper' O2 through an unbundled exchange not an access package.
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