LoudandProud
Member
Registered: 12th Jan 01
Location: Stanway, Essex
User status: Offline
|
Hello Geeks!
I work for a company and we are currently analyzing our support page to see what people think about it as it seems to get many hits but not much back, if you could take a look at the page in the link only "it support" and give any useful feedback please 
http://www.micro-net.co.uk/it-support
Cheers
|
jrsteeve
Member
Registered: 3rd Apr 02
Location: Manchester
User status: Offline
|
Order now thing is useless as it just send you to the call us page. You should have an online order form that takes their details and you guys call or email back. Most would probs prefer this to phoning in the first instance.
|
LoudandProud
Member
Registered: 12th Jan 01
Location: Stanway, Essex
User status: Offline
|
Cheers for the input, passed it on
|
jrsteeve
Member
Registered: 3rd Apr 02
Location: Manchester
User status: Offline
|
Also, are the prices shown including the 20% discount? I'm guessing they are but i'd probs make it a touch clearer or put the 'normal price' in small lettering above so they know its a deal?
|
Tommy
Member
Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
|
I work for same company, cheers we will add it to the list !
|
Reedy
Member
Registered: 11th Apr 04
Location: Hammersmith
User status: Offline
|
A huge gap between the body and the footer.
The contact details on the right should have one of those captcha things
|
Tommy
Member
Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
|
Any more comments ?
|
Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
|
£99 for a full service or windows repair is too expensive imo.
We currently pay £50 from our IT suppliers to setup a brand new PC and get it on the domain.
£99 is nearly half the price of some cheap entry level systems.
|
Tommy
Member
Registered: 24th Aug 00
Location: Essex, Colchester
User status: Offline
|
Cheers for the comment but setting up a new PC is allot quicker than a full service and repair, think of the time transfering data + software and updates etc.
|
Reedy
Member
Registered: 11th Apr 04
Location: Hammersmith
User status: Offline
|
quote:
Originally posted by Tommy
Cheers for the comment but setting up a new PC is allot quicker than a full service and repair, think of the time transfering data + software and updates etc.
maybe you should offer two tariff's.
One which is a service on the pc and full restore which includes data transfer / backup
The other could just be a full wipe and restore.
I find most of the time people just get so annoyed with the slowness that they tend to not really care too much about data/files
|
