shaunmods
Premium Member
Registered: 12th Mar 07
Location: Glascote, Staffordshire
User status: Offline
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Anyone else having problems with this complete dog shit system?! I wish I'd never set the bloody thing up now! Basically when I was ordering some stuff during the week it said I need to set it up in order to ensure continued use of my HSBC debit card online. So I thought fair enough and done it all there and then. Happy days I thought but now I've gone to use my card again today it keeps declining it  I'll enter all my details in, click on "complete order" then it take me to this verified by visa page to enter my password. Then after about 5 minute of waiting for it to load it cancels it! Tried it again and now its saying my passwords wrong argh! Also tried another website and its doing exactly the same!
Anyone know if this is a compulsory thing? Currently trying to find out how to cancel the bastard thing now.
Anyone alse had the same happen to them?
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ed
Member
Registered: 10th Sep 03
User status: Offline
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It's compulsory and it's there for your own good to prevent fraud. Why don't you phone up the customer support line to sort it out? I think it gives your a number somewhere as it's dependant on your bank.
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dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
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Cart cancel mine either and I agree its shit. There is a link to change password underneath, so its a pointless security system anyway!
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Always worked fine for me, as Ed says, call them up and get it re set.
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shaunmods
Premium Member
Registered: 12th Mar 07
Location: Glascote, Staffordshire
User status: Offline
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quote:
Originally posted by ed
It's compulsory and it's there for your own good to prevent fraud. Why don't you phone up the customer support line to sort it out? I think it gives your a number somewhere as it's dependant on your bank.
Just on the hunt for a phone number now Ed  Not sure whats cracking off with it to be honest. Is it a new thing they've introduced recently? I've not heard of it before until this week 
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shaunmods
Premium Member
Registered: 12th Mar 07
Location: Glascote, Staffordshire
User status: Offline
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quote:
Originally posted by dannymccann
Cart cancel mine either and I agree its shit. There is a link to change password underneath, so its a pointless security system anyway!
The links don't work on the change password button mate   It just doesn't do anything lol
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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The password on credit/debit cards (3D Secure) is quite important, if we get an order for a different delivery address to billing and the 3D secure password is wrong/not enrolled we normally decline the order.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Hi William, I was very unsatisfied with the service from your store. That Louise Delaney needs sacking imo. Very rude.
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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MasterCard have one as well. It's such a crap system I KNOW I'm entering the right password but it still stops me from paying.
Everytime i use the card online now I have to create another new password. The number of letters and numbers in it now is ridiculous
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CorsAsh
Member
Registered: 19th Apr 02
Location: Munich
User status: Offline
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quote:
Originally posted by Joe
Hi William, I was very unsatisfied with the service from your store. That Louise Delaney needs sacking imo. Very rude.
Sex line workers are supposed to be rude. 
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Been about for a while. Someone tried to use a clone of my credit card once and got caught out by this system
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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quote:
Originally posted by Joe
Hi William, I was very unsatisfied with the service from your store. That Louise Delaney needs sacking imo. Very rude.
Good stuff, you got some money back too I believe! We are now doing free delivery for October for existing customers.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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it does my fucking swede in.
I have 7credit cards, 3 debit cards and ALL have different passwords. Purely because they all differ in criteria for password length etc. Also if you forget one code thats it you cant use the site to spend your money. Preventing fraud is one thing, this is just a pain in the ass
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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what is your website Will
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Haha yeah she sorted me right out to be honest. Very impressed.
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Jambo - http://www.panachekids.co.uk
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Chris
Premium Member
Registered: 21st Sep 99
User status: Offline
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I ve had toubles with it, asks you for the 3 digits and give them and get a fail,
Then retry and it passses, strange.
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