James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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We've just instructed O2 to move our landline from BT to O2 porting the old number across. In summary, O2 have fucked up. They have disconnected the old number and set us up with a new one. They have admitted it's their mistake but they say there is absolutely no way they can get the number back as it has gone into BT's pool of phone numbers to be re-used.
Now the disconnection only happened yesterday, I find it hard to believe that within less than 24 hours the phone number is lost forever. I'm going to phone BT tomorrow to check but does anyone know if that's correct?
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VrsTurbo
Premium Member
Registered: 8th Jun 10
User status: Offline
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yup its correct. very hard to get it back
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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The g/fs BT account got disconnected by Sky accidently when moving a business line to residential. This went on for over 3 weeks and the original land line number was got back eventually. This was after a temporary land line number was issued. I'm pretty sure the old number won't have been allocated to someone else in that short a timeframe. If it's like cell phone number I believe the pool of numbers is on hold until a good few months later. To give time for everyone to update their records. Otherwise you would have people ringing you on your new number constantly for the old holders.
Good luck with BT though. You will get the run round probably. Might want to push O2 more to liaise with them directly however BT have ultimate control of the network so should be able to sort it out.
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John
Member
Registered: 30th Jun 03
User status: Offline
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BT are easily in the top 5 worst companies in the world, just to give you a heads up. Even if it was possible they'd do everything in their power to mess it up.
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Matty SRi
Member
Registered: 3rd Dec 08
Location: Stockton-on-Tees Drives: Mk3 Golf GTi
User status: Offline
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Same happened to me when i changed from virgin to sky, got told i would have the same phone number... few weeks letter, received a letter with my new phone number on.
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