kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Hi... I guess a lot of people from here might have ordered from ASOS from time to time. Well, I have a big complaint to make! Last time I emailed them with a problem, I was replied to with a completely blank email!?
I was just wondering if anyone might know of an actual email address (rather than the online form they use) for someone higher up than the retards at customer service? Mucho appreciatio
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harrisp
Member
Registered: 15th Dec 07
Location: Derbyshire
User status: Offline
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Ring them?
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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JennyD@ASOS.com
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antnee
Member
Registered: 30th Dec 07
Location: Cov Drives: Clio 197
User status: Offline
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imamanager@asos.com?
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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quote: Originally posted by harrisp
Ring them?
They don't give out a phone number on their website.
quote]Originally posted by adiohead
JennyD@ASOS.com
Thanks! Lets see if I get a reply...
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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I doubt you will get a reply:
http://www.prshots.com/asos/Contacts.aspx
She's from their Press Office.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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Sam! shhhh
here's their customer service number:
02077561000
source:
http://www.hotukdeals.com/misc/asos-costumer-service-number-020775/261047
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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You might get a reply from the Press Office if they get a whiff they're being outed as shit somewhere.
What's the complaint?
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sc0ott
Member
Registered: 16th Feb 09
User status: Offline
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Theres always one person who has to fuck up wynd ups on here.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Tweet them.
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote: Originally posted by sc0ott
Theres always one person who has to fuck up wynd ups on here.
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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quote: Originally posted by ed
Tweet them.
yeah, or complain about them on Facebook.
I do this when companies annoy me.
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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quote: Originally posted by Sam
Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!
topcashback fucked up my cash back claim for buying AA membership, so I kicked up a Facebook storm and they ended up shelling out their own money.
it appears they've fucked up another one of my purchases too.......
I'm complaining on a Tele Atlas status at the moment.
I'm going to complain all over TOMTOMs wall if they don't fix my parents' street name.
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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I've got a few claims going with TC at the moment, things never track properly even though I always make sure I log into TC and then visit the websites in private browsing mode in Chrome so that there are no cookies interfering with the tracking.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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Thanks yeah I actually do have them on Twitter so might be worth a shot.
The complaint is basically regarding multiple wrong deliveries, multiple times... 'free next day delivery' counts for nothing when you have to keep sending back incorrect orders
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ed
Member
Registered: 10th Sep 03
User status: Offline
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quote: Originally posted by Sam
Sometimes when eBuyer posts something up on their FB page that is shall we say "negative" towards their company, they simply delete the person's comments!
Can't do that in Twitter
But I've had two things sorted out for me by Chiltern Railways and FlyBe on Twitter, was really supprised at how useful it can be for things like that...
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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How do you contact them though (I'm a Twitter n00b, only been on there a few weeks)
Is there another way other than just including them in your post via @ASOS?
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jacko198
Member
Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline
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020 7756 1000
That not work?
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Toby
Premium Member
Registered: 29th Nov 05
User status: Offline
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If you have the end of the email address Google the md and send it to him, I put money on it that you will get a respinse from their pa or custom services
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Tom G
Member
Registered: 4th Aug 08
Location: Cheshire
User status: Offline
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There is a yahoo answers page on this. Nick Robertson his name is, can't link as I'm on my phone and Cba
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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kz have you still not got through to someone at ASOS?
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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No their customer support say they will respond within 4 hours (24/7) but no response since yesterday afternoon. Got an auto-reply from Jenny saying she's out of office, and will respond when she's back.
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