Corsa_Sport21
Member
Registered: 13th Apr 08
Location: Leven, Fife. Drives : 205 GTi
User status: Offline
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So, sent a parcel and some of it arrived broken. Plan was to claim back but after having a look online on how to go about it, it seems like a long drawn out process for what could end up as no gain. Ive done it before in the past about 7 years ago, and it was pretty simple compared to what it is now.
The item that was broken was only worth £15, and delivery was £12 (more than 1 item in the package) so is the claiming process worth it for £15?
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Depends how much you value your time I guess.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Just fill in a form, stick your proof of postage on it and proof of the cost of the damaged item. Send it in.
Takes about 5 mins to fill in.
Wait ages for Royal Mail to send you a cheque.
Had to do it a few times for work for missing/damaged packages.
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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Just hope they don't loose your claim forms.
Friend sent off a claim with original receipts (as they don't accept copies) and they then also lost the letter
Then when they put in another claim they would not honor it as it did not include the original receipts.
After going back and forth many times he just gave up
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Jimbothebarbarian
Member
Registered: 19th Apr 07
Location: Cumbria..........drunk..
User status: Offline
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This, twice...
Waste of time and energy tbh...
quote:
Originally posted by Rob_Quads
Just hope they don't loose your claim forms.
Friend sent off a claim with original receipts (as they don't accept copies) and they then also lost the letter
Then when they put in another claim they would not honor it as it did not include the original receipts.
After going back and forth many times he just gave up
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Corsa_Sport21
Member
Registered: 13th Apr 08
Location: Leven, Fife. Drives : 205 GTi
User status: Offline
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So for the sake of £15, just take it on the chin and call it a lesson learned.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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Really? I would say for the sake of 5 mins and the cost of a recorded delivery stamp it would be worth a punt for £15.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Good luck!  RM lost a package of mine (posted it recorded delivery) and it took me 3 MONTHS and SIX, yes SIX letters to get my money back.. 
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Jimbothebarbarian
Member
Registered: 19th Apr 07
Location: Cumbria..........drunk..
User status: Offline
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Also, they will try and pay you in stamps ffs..
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Oh yeah I forgot about that  They first of all sent me books of stamps which I promptly posted back to them using ALL of them as the postage on my returned letter teehee
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gazza808
Member
Registered: 30th Jun 08
Location: Peterborough
User status: Offline
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I had a nightmare was claiming for 100quid car part,
Said they'd only pay me 25quid compensation :/
Got fed up in the end.
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Jamie Walby
Member
Registered: 15th Nov 04
User status: Offline
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I have never had a problem claiming/been paid in stamps
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Jamie-C
Member
Registered: 3rd Jun 08
Location: Ballycastle
User status: Offline
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I Put in a claim, bought a model car in excess of £60, received with windows smashed engine was removed etc, got 6 1st class stamps. Don;t waste your time
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