DC90
Member
Registered: 14th Nov 07
Location: Bedfordshire
User status: Offline
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Have been looking around on google but can't find anything clear cut, so i'll see if anybody here knows or has had a similar experience!
I moved over to EE and my new contract with them is currently 19 days old, however, i've had a "no service" problem for 7 days. This means I can't receive any texts or calls, and I can only use WIFI. I've been calling for a week and on the second call it was diagnosed as a sim card fault. I was given a choice, visiting a store (which I did and it had closed down that day), so I called back and told a sim card would be sent to me and will be with me the next day. Almost a week later I still have no sim card and no service, being told after each call that the sim card is coming "tomorrow".
Now, as i'm over 14 days I can't cancel, but 12 days into my contract I lost complete service. Do I have a leg to stand on in trying to cancel my contract or am I tied in? Not looking for money back or anything, just want the service i'm paying for 
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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You still have grounds to cancel. If they can't provide the service it was purchase for then you are able to cancel it I think. No signal is one of those reasons I think.
They will obviously drag it out and to cancel for this reason will probably take some time.
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baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
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I tried similar and it's in there t+c that signal can't be provided everywhere . To be fair to them I have been with orange /ee for 11 years now and I work all over the country . It's fairly decent signal in the majority of places . If you have an issue with your phone am sure they will sort it but I don't think you will be able to back peddle out of your contract after 14 days
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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I think the signal clause in the t&c is more to cover general signal ie you an complain if the signal in your mates house is not good. If there is no signal in your main location then you can raise it as a reason
http://www.which.co.uk/consumer-rights/problem/i-keep-losing-mobile-phone-signal-in-my-home-what-can-i-do
[Edited on 01-10-2014 by Rob_Quads]
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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No, you don't. Go to a shop and get a SIM card if you're that bothered but its not a signal issue so you can't leave.
I would be pissed that the post version hasn't come yet but some onus is on you to resolve that too
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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is it in one area i.e when at home
They removed the T-mobile masts around our area and signal dropped out when at home
They have sent me a signal box and it works perfectly now
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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quote:
Originally posted by Robbo
No, you don't. Go to a shop and get a SIM card if you're that bothered but its not a signal issue so you can't leave.
I would be pissed that the post version hasn't come yet but some onus is on you to resolve that too
.. How?
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DC90
Member
Registered: 14th Nov 07
Location: Bedfordshire
User status: Offline
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quote:
Originally posted by Robbo
No, you don't. Go to a shop and get a SIM card if you're that bothered but its not a signal issue so you can't leave.
I would be pissed that the post version hasn't come yet but some onus is on you to resolve that too
I went to the shop they told me was open, it closed down that day. The onus is on them to deliver a service, surely? If they told me "sim
Card takes a week to come out" that would be absolutely fine. Instead, I had to keep spending time chasing them on the phone every day to be told "it's coming tomorrow" "for some reason you've requested two sim cards.........oh wait no you haven't it's an admin error" "oh we typed in your postcode wrong". Give me a fucking break, I'm paying £44 a month for this!
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DC90
Member
Registered: 14th Nov 07
Location: Bedfordshire
User status: Offline
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quote:
Originally posted by whitter45
is it in one area i.e when at home
They removed the T-mobile masts around our area and signal dropped out when at home
They have sent me a signal box and it works perfectly now
No mate, SIM card error so I don't have service at all until a replacement comes
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