paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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has any body done this?? apparently its well known in uk, i took my test last week and failed by 3 marks  gutted to the pub tonight
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TheCam
Member
Registered: 16th Mar 07
Location: Kirkcaldy
User status: Offline
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whats ITIL mate?
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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Never heard of it.
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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Google...........
This Certificate is designed as an IT Service Management foundation qualification. It is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the OGC IT Infrastructure Library guidelines.
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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IT service Managment, yes i know the letters dont match up lol, load of pants really just a let down to rest of team cos they all passed 1st time grrrr.
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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thats the one steve
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Steve X16XE
Member
Registered: 31st Dec 06
Location: Barnsley, South Yorkshire
User status: Offline
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I'm so brainy 
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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lol im not fancy doing the exam again for me
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Kyle T
Premium Member
Registered: 11th Sep 04
Location: Selby, North Yorkshire
User status: Offline
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I've done the introductory course, and we're rolling out some support software thta is based around the ITIL environment, so hoping to land myself on a more concrete course soon
Lotus Elise 111R
Impreza WRX STi
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Behr
Member
Registered: 5th Feb 07
Location: Hemel Hempstead
User status: Offline
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was gunna do this after we got our ISO20000 accreditation at BT when then i left so...
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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ye think thats something where doing next, something else to fcukin fail lol
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James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
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ITIL is useful but IMO it's not the sort of qualification that will improve chances of promotion/getting a job etc.
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Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
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I did it about a month ago. Have been doing everything it preaches about for 2/3 years anyway so it was pish.
Done the introduction and the foundation courses and got 36/40 on the foundation exam.
Intermediate one or whatever it is next!
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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G33K H4X0R FTW BOOM HEADSHOT.
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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ha ha, i've jsut been doing it this week. Sat the exam this morning... I had 2 days to learn it all.. Nice...
Its rediculas. The methods are all simple commen sense, but i have problems associating the termonology to the methods. I understand it all, but put it in the test on paper and i just go blank.
Its useless really, it only looks good on the CV.
Its only a couple of years old as a recognised qualification, but to a business, having things like this will put you in better sted over say a few A level results. Businesses like this sort of stuff, and as its fast becoming a world recognised qualification for the way service and IT departments should word, its good to have.
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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vxr in a nutshell, you shoul have 3 days, 2 learning a morning to recap then the exam, its all easy stuff its the bloody ITIL way of saying things, obviously somebody who doesnt speak english good didn't, write it
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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The wording on the "revised" exams was still awful.
I got paper 2. I'd concentrated my learning to the service support aspects. Sods law, the exam I got had mostly service delivery questions.
Im not an exam person. Mind goes blank, but i was very vocal during the training and clearly understand it all.
Exams suck, not the best way of finding out whether someone has learnt something. Had the exam brain dead issue since i was at school.
On the job training is far better.
I got 2 days training, then this morning I sat the exam with no refresher. WEll, my refresher was skipping over the folder whilst eating Frosties in the canteen
Ahh well, the whole department is doing is, so if I fail, i'll just resit. How much i'll remember in a months time about it all is another matter
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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lol ye i agree iv always been same, coursework at school/college i could get high b's c's exams pulled all my grades down to like c/d so anoying lol
ye think im guna resit and just "tick" and hope good luck any way.
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Bram
Member
Registered: 25th Mar 02
Location: Derby
User status: Offline
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I've read some of the literature and most places practice it without knowing. Might look into doing the exams next year!
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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ITIL is a load of poo really, its just a glorified RSA exam that secrtaries take to prove they can switch a PC on.
Same as the ECDL really
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Bram
Member
Registered: 25th Mar 02
Location: Derby
User status: Offline
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quote:
Originally posted by Steve
ITIL is a load of poo really, its just a glorified RSA exam that secrtaries take to prove they can switch a PC on.
Same as the ECDL really
No its not!
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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it is, we train it at work, i know exactly what it is
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paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
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no its not, shows you hw to turn one off too
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by Steve
ITIL is a load of poo really, its just a glorified RSA exam that secrtaries take to prove they can switch a PC on.
Same as the ECDL really
Errrrrrr OK steve, glorified secretarie exam.
What the hell would a secretary have to do with Service Managment? Sorting out IT infrastructors and process, configuration managment, problem and incident manangment.
Oh I forgot, our secretaries also cover SLA's, continuity managment, capacity and availablity managment. Or maybe Financial Management for IT Services?
In the 7 majors fiurms i've work for, secretaries don't do any of that.
Or are you just trying to look big and clever by putting other people down for what they are doing? More likley.... Wanting to be banned again are you
Paul, I passed  Got the results this morning. Don't care about the ITIL, just the fact I passed AN exam and got a better mark (not the other way round) than my mock...
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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quote:
Originally posted by VXR
quote:
Originally posted by Steve
ITIL is a load of poo really, its just a glorified RSA exam that secrtaries take to prove they can switch a PC on.
Same as the ECDL really
Errrrrrr OK steve, glorified secretarie exam.
What the hell would a secretary have to do with Service Managment? Sorting out IT infrastructors and process, configuration managment, problem and incident manangment.
Oh I forgot, our secretaries also cover SLA's, continuity managment, capacity and availablity managment. Or maybe Financial Management for IT Services?
In the 7 majors fiurms i've work for, secretaries don't do any of that.
Or are you just trying to look big and clever by putting other people down for what they are doing? More likley.... Wanting to be banned again are you
Paul, I passed Got the results this morning. Don't care about the ITIL, just the fact I passed AN exam and got a better mark (not the other way round) than my mock...
thanks for your input daimo, like i said we train it, i know exactly what is in the exams and in the training, nad if your wanting to do something more seriously with IT, such as a techy, or IT management it wont give you a thing
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