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Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:00

yo
munchies brother here.

i recently bought a t.v. from argos. it was advertised has being hd. when i got the t.v i didnt really check it but i obviosly trusted argos that it was hd but now the new catalogue has come out the t.v is now not advertised as being hd.

i was wondering what i can do because at the end of the day they have falsely (sp) advertised

help apreciated.

thanks

Matt H

Member

Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline

2nd Sep 07 at 22:02

Do you still have a copy of the advert?

Rus

Member

Registered: 24th Jan 05
Location: SE London, Kent
User status: Offline

2nd Sep 07 at 22:02

within a 16 day period, you can get it exchanged for the correct television. you'll be lucky to get a full refund. but with polite manners and the right attiude you should be fine.

Lawrah

Premium Member

Registered: 25th Dec 04
User status: Offline

2nd Sep 07 at 22:02

bhahaha a hdtv..you get a dooovde?

Matt H

Member

Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline

2nd Sep 07 at 22:04

I'd call their customer services number, they'll probably be able to arrange an exchange for you.

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

2nd Sep 07 at 22:04

How long ago was it you bought it?

Aslong as you have all receipts showing the model number, etc. and a copy of the advert showing they advertised it as having HD then you'll be able to get a refund.

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:05

the advert is in the argos catalogue the blue one. it is listed as hd there but in the new one Gold it is not
its a 19" samsung sm940mw

Mistamist

Member

Registered: 16th Jul 03
Location: Gillingham, Kent
User status: Offline

2nd Sep 07 at 22:05

find a copy of the old advertised tv and take it back, im sure they will change it. whats the make and model of the tv as im sure there are a few people on here that would have a copy of the old catalogue if you dont have one, surely someone will send you the page.

as it was falsely advertised they should change it no problem as they should know it is their mistake, but if they get funny, take a trip to Citizens advice bureau.

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:05

it has been a few months... 5 or so

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:05

i do have both catalogues.

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

2nd Sep 07 at 22:09

you have proof of purchase and does it mention the model number on it that matches upto the model number in the advert that says it has HD?

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:10

yep

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:11

i still have the original box for the tv with an argos reciept stuck to the box.

i maybe able to see what it says on it now??

ill be bak soon

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

2nd Sep 07 at 22:11

just talk to customer services then. I expect they might already know all about it so will have no trouble getting a refund.

Matt H

Member

Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline

2nd Sep 07 at 22:11

Shouldn't be too much hasle then, just give them a call in the morning

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:21

sound

the paper on the box says
ZONE LS07 COL A03
ITEM 529/1883 **
SAMSUNG LCD TV

-------LAST 0004-----
TX: 19496
13: 10:13

ORD NO : 808 1 OF 1

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:23

what would i get a refund or vouchers or money for a swap only. because i may buy from somewhere else

John

Member

Registered: 30th Jun 03
User status: Offline

2nd Sep 07 at 22:23

What exactly is the issue here?

Just because they don't say it's hd anymore?

The resolution is high enough to be hd and it also says on the samsung site it is hdtv ready

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:24

link?
ive looked all round the box no sign of hd

John

Member

Registered: 30th Jun 03
User status: Offline

2nd Sep 07 at 22:25

What do you mean by hd?

Rus

Member

Registered: 24th Jan 05
Location: SE London, Kent
User status: Offline

2nd Sep 07 at 22:25

that piece of paper is useless to you. its for the stock employee's refernce to find the product. i.e. A03 is where its locatied in the stock room, last 0004 means including that product, there are 4 of them leav't. ord no 808 is just on the day what number the counter staff have to call out. tbh you shouldn't even have that paper. the staff should rip that off once the product is in your hands.

Cosmo

Member

Registered: 29th Mar 01
Location: Im the real one!
User status: Offline

2nd Sep 07 at 22:26

quote:
Originally posted by Rus
that piece of paper is useless to you. its for the stock employee's refernce to find the product. i.e. A03 is where its locatied in the stock room, last 0004 means including that product, there are 4 of them leav't. ord no 808 is just on the day what number the counter staff have to call out. tbh you shouldn't even have that paper. the staff should rip that off once the product is in your hands.

how is argos to work in?

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:27

lol

Munchie

Member

Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline

2nd Sep 07 at 22:28

has anybody got the gold catalogue?

ssj_kakarot

Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline

2nd Sep 07 at 22:33

yeah whats the problem actually, did you purchase the tv thinkin it would be a higer resolution than you found out it is, tbh i dont have high hopes for you as you have been using the tv fine for 5 month.

i cant remeber exactly and cant be bothered to check up on it, but with cases of misrepresentation or whatever it would come under the law usually gives a guide line of " problems being brought to attension within a reasonable ammount of time" 5 month is out of reason tbh.

although like people have said give customer services a call and see what they say, tbh though i dont think legally you have any come back.

and as john said the actuall advertisment is skethy any way does it just say HD or did it give an exact resolution?

id say stick with it and save your self the hassel tbh.

[Edited on 02-09-2007 by ssj_kakarot]

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