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moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 15:38

Yesterday me and my gf went off to PC World to buy her a new laptop for her birthday. I printed off a page from there site on the laptop we wanted. We settled on a HP G62-107sa which cost us £399... Reduced from £499.

We got it home and installed everything, all was working just fine.

I have just had a quick look on the PC world site again today and its there now for £349... £50 cheaper a day later...

Im absolutely gutted/angry

and would like to know if there is anything i could do e.g. return it and then purchase it again at that price...?

http://www.pcworld.co.uk/gbuk/hp-g62-107sa-04753071-pdt.html

VrsTurbo

Premium Member

Registered: 8th Jun 10
User status: Offline

27th Aug 10 at 15:43

7 day return isnt it? just take it back say you want a refund or credit note.

VrsTurbo

Premium Member

Registered: 8th Jun 10
User status: Offline

27th Aug 10 at 15:44

but is £50 even worth the hassle of doing it?

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 15:46

Well i think so, its only up the road. It just depends on their policy if i have already installed all the programs / transferred all her files over... I suppose there is a restore feature that i could use.

Jamie Walby

Member

Registered: 15th Nov 04
User status: Offline

27th Aug 10 at 15:48

I had this happen to me too. Ordered a Jack Wills hoody in the sale, reduced from £79, to £59. went on the following week and it had been reduced again to £34

I did think about sending it back and like you say, re buying it, but I had chucked all the tags away and already washed the thing

DannyB

Premium Member

Registered: 6th Feb 08
User status: Offline

27th Aug 10 at 15:50

quote:
Originally posted by VrsTurbo
but is £50 even worth the hassle of doing it?

It's better of in your pocket than theirs.

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 15:50

Its bullshit aint it... Im gutted...

If i took it back, what excuse could i use? Its not faulty or anything...

Graham88

Member

Registered: 16th Apr 07
Location: South East Kent Drives: E46 M3
User status: Offline

27th Aug 10 at 15:53

I'm sure you get 7 or 14 days with almost all products but I'd have thought it needs to be in a saleable condition?

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 15:56

http://www.pcworld.co.uk/gbuk/returns_cancellations_faults-259-service.html

I does say about a 7 day return policy but what would i say, yea im here to return this... oh? whys that? erm... i bought it yesterday and its now a bit cheaper...

I dont think its gna rub off tbh?

Need some advice on what to do

John

Member

Registered: 30th Jun 03
User status: Offline

27th Aug 10 at 15:57

Although very annoying, it's something that happens all the time, it's a chance you take obviously

Jamie Walby

Member

Registered: 15th Nov 04
User status: Offline

27th Aug 10 at 15:59

Agreed John.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

27th Aug 10 at 16:02

http://www.pcworld.co.uk/gbuk/returns_cancellations_faults-259-service.html

quote:

If the product has been delivered and is opened:
- You may return the product within 7 working days*
- You are allowed to open the product to inspect it provided you do so without damaging or marking the product or packaging
- The product must be unused and must not have been installed

* “working days” means all days other than Saturday, Sunday and Public Holidays

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

27th Aug 10 at 16:03

Don't know if that applies to items you buy in-store though - I would assume it does?

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 16:05

It has been installed but im certain i can restore i back... Im gonna give it a go i think.

tom_simes

Show Staff
Organiser: South Wales
Premium Member

Registered: 12th Jan 05
Location: Undy, Newport Drives: Skoda Octavia vRS estate
User status: Offline

27th Aug 10 at 16:06

You could always buy another, then return it tomorrow using the original receipt? Unless the receipt states serial numbers, obviously.

Of course, there is always the risk they won't take it back for whatever reason, and you'll be stuck with two

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 16:13

quote:
Originally posted by tom_simes
You could always buy another, then return it tomorrow using the original receipt? Unless the receipt states serial numbers, obviously.

Of course, there is always the risk they won't take it back for whatever reason, and you'll be stuck with two

Lol im sure they would suspect something... I dont want to take that risk...

jaffa

Member

Registered: 27th Mar 00
Location: Stoke-on-Trent
User status: Offline

27th Aug 10 at 17:30

http://www.pcworld.co.uk/gbuk/pricematch-265-theme.html

worth a try

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

27th Aug 10 at 17:31

My Mrs works for Currys!

Hang on 2 ticks!

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

27th Aug 10 at 17:33

My mrs said if it was her store they would sort you out....

Just take the recipt..

BarnshaW

Member

Registered: 25th Oct 06
User status: Offline

27th Aug 10 at 17:43

thing is right, items drop in price so people will always be in this position? its just luck of the draw when they lower the price and when you buy the product.

i would be a little bit pissed off to by the way i am not saying you should accept it

[Edited on 27-08-2010 by BarnshaW]

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

27th Aug 10 at 17:45

** As its the day after, not saying next week/mth etc**

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 17:46

quote:
Originally posted by jaffa
http://www.pcworld.co.uk/gbuk/pricematch-265-theme.html

worth a try

Haha brilliant... I will keep this in mind.

quote:
Originally posted by Twiggy
My mrs said if it was her store they would sort you out....

Just take the recipt..

What would i say to them though? I want the difference paid back to me? Also what about the fact that its been opened and her own files etc has been put on the laptop?

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

27th Aug 10 at 17:48

They would refund you then sell it you back at the cheaper price....

So you keep the one that you open'd

moka

Member

Registered: 11th Mar 06
User status: Offline

27th Aug 10 at 17:56

Perfect, tell your mrs thank you very much... Im gna have to wait until Monday now though... That would still be ok right? 7 days rule or something?

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

27th Aug 10 at 18:44

They are open 7days? Untill 8pm where the mrs works

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