SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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Tell me if im wrong here or not...
My car went into Now Vauxhall Heathrow for a warranty repair on the front suspension (lower control arm and spring + some other bits)
Well i dropped it in today and they said it would be ready for collection tonight. I had a call from them earlier and it seems they had delivered a wrong part.. Car wont be ready tonight and they will need to keep it in and sort it tomorrow
I asked them for a courtesy car and they said "Im sorry but they are all out at the moment".. Im sorry but if the car is in for over a day i would have thought that it would be standard to supply a car for me to get home !!! (live only 15miles away but still)
Tried to call them again and cant get through to anyone.
GRRRRRRR
(or am i ranting over nothing)
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chrisritch
Member
Registered: 2nd Sep 08
Location: Northants Drives: V40
User status: Offline
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quote:
Originally posted by SteveW
Tell me if im wrong here or not...
My car went into Now Vauxhall Heathrow for a warranty repair on the front suspension (lower control arm and spring + some other bits)
Well i dropped it in today and they said it would be ready for collection tonight. I had a call from them earlier and it seems they had delivered a wrong part.. Car wont be ready tonight and they will need to keep it in and sort it tomorrow
I asked them for a courtesy car and they said "Im sorry but they are all out at the moment".. Im sorry but if the car is in for over a day i would have thought that it would be standard to supply a car for me to get home !!! (live only 15miles away but still)
Tried to call them again and cant get through to anyone.
GRRRRRRR
(or am i ranting over nothing)
They fucked up. YOu should have a courtesy car
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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maybe not a car but maybe pay for a taxi to get you home.
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Neo
Member
Registered: 20th Feb 07
Location: Essex
User status: Offline
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Yeah, should be able to give you a car, seems silly otherwise.
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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if they cant supply you with a car they should either hire you one or give you your back for you to drop it off in the morning if the car is in a state to drive and is safe
When my turbo went on my 1 series all cars were out so they hired me a car until they could get me a courtesy car
When its been in for warrenty and they needed more than a day/or wrong part they either gave me the car back and collected it from my home or work place the following day or arranged a hire car/courtesy car
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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for service they either collect the car from my home or workplace or they arrange fro a taxi if I drop it off at the dealer
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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taxi or hire car if there are no courtesy cars.
write to head office when you get it all sorted and ask for the taxi money to be paid back.
also try and get a free service or something out of them because that's a piss take.
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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quote:
Originally posted by Ben G
taxi or hire car if there are no courtesy cars.
write to head office when you get it all sorted and ask for the taxi money to be paid back.
also try and get a free service or something out of them because that's a piss take.
Have got one of the guys at work to take a detour and drop me home, i will be making a complaint to Vaux HQ though. I have the guys name at Heathrow Vaux.
Thought i was right.
They did say i can collect the car and bring back tomorrow but i would rather leave it, they need to replace a spring.. I kinda think its important with a car that size/weight
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Ben J
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Registered: 31st Jan 05
Location: Cheshire
User status: Offline
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Typical Vauxhall tbh.
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oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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Now Heathrow are shite with things like that. My dad used to take his Astra in there for warrantly things, and everytime got the bus back etc. They had the car for 3 days once, and didnt offer a courtesy car.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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They can't give you what they don't have available. I would expect them to pay for your travel however.
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Mattb
Member
Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
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To be honest im not surprised they dont have a car available - our loan cars are fully booked for about 3 weeks so i would expect similar for them.
However i cant belive they even suggested picking the car up and driving it with faulty suspension - the car isnt roadworthy in its current condition and therefore dangerous!!
They have obviously screwed up ordering the parts or the wrong parts have been delivered. So in my opinion they should sort something out. I know what would happen at my place - someones demo would get dished out and that person would be left with a sales or trade car..
Certainly worth a moan to vauxhall customer services... wether iit gets you anywhere tho stevey is another matter...
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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^ Matt
I will complain but im pretty sure nothing will get done about it. Its just one of those things
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Mattb
Member
Registered: 2nd Feb 03
Location: Under your sisters bed
User status: Offline
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Take it i was right about what was wrong with the car?
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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Indeed you was good sir... knotch one up for the Mad Matt
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Cybermonkey
Member
Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
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Do your English commodores get MRC?
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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quote:
Originally posted by Cybermonkey
Do your English commodores get MRC?
Not on the one i have but the new ones coming over, which are released this April @ £50k have the MRC system plus an updated interior etc etc
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random dav
Premium Member
Registered: 7th Jan 04
Location: NSW
User status: Offline
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In the past at the wigan dealership if they had no cars in they used to lend a car that a salesperson, staff had
WRLFC !
Project cars
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mikenoncorsa
Member
Registered: 27th Sep 06
Location: Worcester
User status: Offline
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Courtesy cars depend on availibility.
Vehicle has to be off road for 24hrs or parts back ordered before you get an enterprise car under warranty
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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I have to book in to get a courtesy car at Volkswagen. Takes a week or 2 usually!
Corsa 2.0 16v Vegas - Sold
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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OK cool.. just wanted to make sure they werent messing me around.
still want to complain about them though, their general customer service is shite
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I always find that there's a massive wait for courtesy cars at garages. I doubt they're obliged to give you one as on the job sheet they give you it will state the estimated time for the work to be done and not the actual 
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Cybermonkey
Member
Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
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quote:
Originally posted by SteveW
quote:
Originally posted by Cybermonkey
Do your English commodores get MRC?
Not on the one i have but the new ones coming over, which are released this April @ £50k have the MRC system plus an updated interior etc etc
aha the updated interior is good, nice improvements such as Holden IQ (in car entertainment unit) and a nicer looking dash. Still has A pillars that wouldn't look out of place propping up a cathedral though...
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SteveW
Member
Registered: 15th Jul 02
Location: Up in the clouds
User status: Offline
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The A pillars are bloody massive. Doing right turns are dangerous cos they could hide a bus in that blind spot lol
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Cybermonkey
Member
Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
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shouldnt matter steve, since you will be going sideways you can just check whats ahead through the drivers window 
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