royal mail - claiming for damaged parcels. - Corsa Sport - for Vauxhall and Opel Corsa B, Corsa C and Corsa D

Not logged in [Login - Register]

You Are Not Registered Or Not Logged In

Corsa Sport » Message Board » Off Day » royal mail - claiming for damaged parcels.

New Topic

New Poll

<< 1 2 >>

Subscribe | Add to Favourites

You are not logged in and may not post or reply to messages. Please log in or create a new account or mail us about fixing an existing one - register@corsasport.co.uk

There are also many more features available when you are logged in such as private messages, buddy list, location services, post search and more.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:16

sold some wind deflectors on ebay for 15.00 posted. sent them 2nd class on friday and they arrived today and the buyer said they arrived damaged.

is it a case of going into the post office and telling them or can it be done online?

i have the postage receipt, what else do i need?

thabks

Russ

Member

Registered: 14th Mar 04
Location: Armchair
User status: Offline

21st Nov 11 at 15:19

U2U cavey.

Just the receipt I'd imagine.

Ben J

Member

Registered: 31st Jan 05
Location: Cheshire
User status: Offline

21st Nov 11 at 15:20

quote:
Originally posted by Russ
Blame cavey.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:20

he work for royal mail i take it?c heers

Pablo

Member

Registered: 3rd Feb 03
Location: Milton Keynes
User status: Offline

21st Nov 11 at 15:24

same thing happened to me with damage and they will send you some "first class stamps" thats all ive ever been awarded compensation

Ben J

Member

Registered: 31st Jan 05
Location: Cheshire
User status: Offline

21st Nov 11 at 15:26

Surely if you've got the insurance included with Special/Recorded Delivery you'll get more than stamps?

Jake

Member

Registered: 24th Jan 05
User status: Offline

21st Nov 11 at 15:27

depends on the value of the item i think, i got given 30quid when i had an 80quid piece go missing. dont get as much if its not recorded delivery neither

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:31

this is 2nd class and a 15.00 item though.

does he have to send them back to me?

Ben J

Member

Registered: 31st Jan 05
Location: Cheshire
User status: Offline

21st Nov 11 at 15:32

quote:
Originally posted by Ben G
this is 2nd class and a 15.00 item though.

does he have to send them back to me?

Was it recorded or Special del?

Steve

Premium Member

Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline

21st Nov 11 at 15:34

think its insured by default up to 35 quid if you dont opt for extra insurance

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:36

quote:
Originally posted by Ben J

quote:
Originally posted by Ben G
this is 2nd class and a 15.00 item though.

does he have to send them back to me?

Was it recorded or Special del?

just standard 2nd class, no extras.

Cavey

Member

Registered: 11th Nov 02
Location: Derby
User status: Offline

21st Nov 11 at 15:40

Doubt you'll get much from standard second class. The damaged bags we give out just tell the customer to phone an 0870 number and they deal with that stuff

I'm just a simple postman, its nothing to do with me.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:49

found this which says i ger the same payout as a 1st class package but does that mean i can claim upto the value of 100 first class stamps?

http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process/compensation-tables/compensation-damage

im on my phone and working so sorry if ive mossed anything

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

21st Nov 11 at 15:50

Sounds like you should be thankful they didn't just say they've never received it. Who on earth doesn't send recorded, especially for something worth £15.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:53

ive sent over 30 parcels in 2 months and this is the first problem ive had.

they wouldnt offer the service if it wasnt suitable.

its iirelevant anyway, im asking how you go about claiming, not what postal service to choose.

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

21st Nov 11 at 15:57

Still silly tbh

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 15:59

yawn

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

21st Nov 11 at 16:02

Makes you seem a cheap too tbh

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 16:08

if i sent everything recorded it wouldve cost me double for every parcel. not a viable option.

the buyer paid for 2nd class.

no need to fill the thread with iirevelant info, this isnt an ojc cock out thread.

bullock106xsi

Member

Registered: 10th Jul 09
Location: South Shields
User status: Offline

21st Nov 11 at 16:10

ben i`ll speak to my manager in the morning and see what options you have. im sure in the past ive given out damaged goods claims forms when ive worked in the callers office where people collect packets etc

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

21st Nov 11 at 16:12

Even if the buyer chooses the postage, it's still you who'll be liable, especially if paid by paypal. Oh, and it is relevant and I can post where I like, cheers.

Ben G

Member

Registered: 12th Jan 07
Location: Essex
User status: Offline

21st Nov 11 at 16:12

cheers mate. just spoke to my dad who said you can fill in a form from the post office so shouldnt be too diificult.

was going to throw the wind deflectors away aswell, wish i had for the sake of 15 quid

Toby

Premium Member

Registered: 29th Nov 05
User status: Offline

21st Nov 11 at 16:28

I got £39 + refunded postage for my phone that went missing on route to Mazooma.

Sent 1st Class recorded.

edit: took four weeks for the cheque

[Edited on 21-11-2011 by Toby]

deano87

Member

Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline

21st Nov 11 at 19:37

You need photographic proof tbh with that days newspaper - will stop him scamming if he is, as I don't reckon he'll fancy smashing up his own wind deflectors

mattant

Member

Registered: 19th Jun 10
Location: South Yorkshire
User status: Offline

21st Nov 11 at 19:43

You need photographic proof of how it was packed, chances are they will send you a letter telling you that you didn't pack it well enough. I had a buyer claiming some rear lights were broken so I claimed and they said I needed a minimum of 10cm of bubble wrap so they wouldn't pay out.

I always send things recorded now because Royal Mail are useless, I've only ever received compensation once and that was when I sent recorded and it was never delivered, you need as much evidence as possible.

Took 6 weeks as you can't claim unless it's been missing for 2 weeks, then it takes them 4 weeks to 'investigate'

[Edited on 21-11-2011 by mattant]

<< 1 2 >>

New Topic

New Poll

Corsa Sport » Message Board » Off Day » royal mail - claiming for damaged parcels.

22 database queries in 0.0147851 seconds