welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
quote:
Originally posted by welshdude
At the end of the day, good customer service isn't rocket science
No but staying in business is
Why are you backing up this company? They're as bad as PVD. I don't want them to go under tho cuz they have almost £200 of mine
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Colin
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Registered: 4th Apr 02
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quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
End of the day no company is honest, its all about undercutting and beating each other! If you phone up and they say oh that part will take 6 weeks to order, your not going to order from them are you...no you will phone the next company who will say yep no bother...end of the week...card number please...sale...go on.
They are all the same!
yes but when Illusion promise you that you are going to receive the goods on a certain day and they dont show up is just plain wrong. When I ordered I was told it would take a week. That was 5 weeks ago now and each week I get told next week. Its come to the stage where I can't stand the hassle. It won't suprise me if my refund doesn't go into my account on Tuesday like they promised 
Do you think if you used another mail order company you would get it sooner......believe me they are held back by there suppliers, they tell you next week so not to lose your business and delay refunds in hope the part will arrive. Most of the stuff they wont even see and it goes to them it will be sent straight out.
But the difference is they have told me that they have actually sents the goods out but they can't give a a dispatch number So then they blame it on the delivery company. The first time it happened they told me that they would claim for the goods from the insurance and re-send them using a difference delivery company. Which never happened
 Thats one of the oldest tricks in the book!
Its simple, they know its going to take a while for your parts to arrive, but they also know if they tell you this you probably wont place an order with them!
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Colin
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Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
quote:
Originally posted by welshdude
At the end of the day, good customer service isn't rocket science
No but staying in business is
Why are you backing up this company? They're as bad as PVD. I don't want them to go under tho cuz they have almost £200 of mine
No PVD were still taking peoples money as they were going bust. Scots a good guy and has helped many people on this board. If you think you can get parts quicker yourself you should contact the company and find out delivery time, I bet you its even longer, you should really bide your time!
I waited 7 weeks for a set of alloys but there really isnt alot you can do about it!
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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There might not be alot I can do about it but lying to customers gives out a very untrustworthy image of a business
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
There might not be alot I can do about it but lying to customers gives out a very untrustworthy image of a business
This is true but its done to generate business believe it or not, out of 100 people they lie to only 10 may ask for a refund.......the remainder is better than no orders at all. Every mail order company in especially the car modding/parts game is the same.
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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Well if they give me a refund without any hassle then fine but giving my track record in dealing with Illuison I can't see it being that easy
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glasgow_corsa_c
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Registered: 13th Jan 03
Location: Ecosse
User status: Offline
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kolin, one question... are u shagging scott by any chance?
All this "scotts helped many ppl on the board" etc etc...
Yeh he has helped them... helped them to open their wallets and take cash off them and not supply the goods.
next time i post regarding this dumb fuck and his business ill be in their thread about them going under just like pvd did.
rant over.
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Tom
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Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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I've not spoken to Scott for a while used to speak a bit on messenger n that 
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chris_uk
Premium Member
Registered: 8th Jul 03
User status: Offline
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i waited for my bonnet for 2 months!
i got the first one within a week,
but it got damaged in transit,
so it took 2 months for the new one to come through...
so abviously i had 2 bonnets. the otherone has just gone back and he spent nearly £100 getting the bonnet back from me. coz i was never in wen the couriers turned up..
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by glasgow_corsa_c
kolin, one question... are u shagging scott by any chance?
I was thinking the same thing. There's no excuse for the way I've been treated by this cowboy company.
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Colin
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Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by glasgow_corsa_c
kolin, one question... are u shagging scott by any chance?
All this "scotts helped many ppl on the board" etc etc...
Yeh he has helped them... helped them to open their wallets and take cash off them and not supply the goods.
next time i post regarding this dumb fuck and his business ill be in their thread about them going under just like pvd did.
rant over.
Fuck you! I have seen many posts about praise for his company in the past.
I am just trying to explain that no other companies are better than illusion, they all use the same business strategy. If you want to fit non std tat to your car you have to be prepared to wait on the manufacturer/supplier delivering
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
quote:
Originally posted by glasgow_corsa_c
kolin, one question... are u shagging scott by any chance?
I was thinking the same thing. There's no excuse for the way I've been treated by this cowboy company.
I am in no way connected to his company, I just think hes a decent bloke and you are being inpatient and blaming the wrong person for the delay!
In that case source your glass fibre tat yourself.......I can gaurantee you will be waiting twice as long
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
If you want to fit non std tat to your car you have to be prepared to wait on the manufacturer/supplier delivering
I ordered Steinmetz skirts from them. Don't call that tat
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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and I just know that Im gonna have ball ache trying to get my money back
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Hazzle
Member
Registered: 17th Aug 03
Location: Flitwick, Bedfordshire
User status: Offline
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iv used them 3 time sbefore - for seperate body kit parts and they have been fine... i couldnt have been happier.
HOWEVER... 4 weeks ago i ordered a lambo door kit.. car was in body shop for 3 weeks waiting for it to arrive - when i phoned scott he said that the courier company couldnt find it so he said he'd send another kit out.. fair enough i said - week later still not arrived and iv been told its been dispatched on 3 different dates...
If it aint here by friday - then im demanding my money back - and if he gives me bullshit - then its straight to credit card company and trading standards im afraid - too many people have been messed about.
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Colin
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Registered: 4th Apr 02
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I can call anything I want 'tat' thanks very much Im sure if you had left your order and waited patiently and not canceled it and not caused them ball ache you would have your parts alot sooner than you will now!
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Colin
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Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by Hazzle
iv used them 3 time sbefore - for seperate body kit parts and they have been fine... i couldnt have been happier.
HOWEVER... 4 weeks ago i ordered a lambo door kit.. car was in body shop for 3 weeks waiting for it to arrive - when i phoned scott he said that the courier company couldnt find it so he said he'd send another kit out.. fair enough i said - week later still not arrived and iv been told its been dispatched on 3 different dates...
If it aint here by friday - then im demanding my money back - and if he gives me bullshit - then its straight to credit card company and trading standards im afraid - too many people have been messed about.
3/4 are good odds really
What I dont understand is why put your car into a bodyshop when you are still waiting on parts
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Hazzle
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Registered: 17th Aug 03
Location: Flitwick, Bedfordshire
User status: Offline
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they had 5 out of the 6 parts.... they got everything else done with in a couple of weeks and were waiting for the lambo kit to turn up...
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Colin
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Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by Hazzle
they had 5 out of the 6 parts.... they got everything else done with in a couple of weeks and were waiting for the lambo kit to turn up...
Would you drive your car if you had 3 out the 4 wheels
If someones sending something through the post, I never expect it to be on time....like I said before I had to wait 7 weeks over for my alloys. This is just something that happens
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
I can call anything I want 'tat' thanks very much Im sure if you had left your order and waited patiently and not canceled it and not caused them ball ache you would have your parts alot sooner than you will now!
Only today have I asked for a refund. TBH I think that waiting 5 weeks is patient enough. If you were in my situation then you would think the same
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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quote:
Originally posted by Kolin
I can call anything I want 'tat' thanks very much Im sure if you had left your order and waited patiently and not canceled it and not caused them ball ache you would have your parts alot sooner than you will now!
I very much doubt that if id left the order id be in a better situation now.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
I can call anything I want 'tat' thanks very much Im sure if you had left your order and waited patiently and not canceled it and not caused them ball ache you would have your parts alot sooner than you will now!
Only today have I asked for a refund. TBH I think that waiting 5 weeks is patient enough. If you were in my situation then you would think the same
Not really as they wont have these parts on the shelf and they are made/distributed in Germany as far as I understand. I have been in your situation before, waiting 7weeks overdue for alloys, I could either cancel my order, choose another set or wait on delivery
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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quote:
Originally posted by welshdude
quote:
Originally posted by Kolin
I can call anything I want 'tat' thanks very much Im sure if you had left your order and waited patiently and not canceled it and not caused them ball ache you would have your parts alot sooner than you will now!
I very much doubt that if id left the order id be in a better situation now.
Well you have been waiting so long now....where else are you going to source the parts from or are you not going to bother, anywhere is going to have the same wait?
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welshdude
Member
Registered: 6th Feb 03
Location: Swansea. Drives: 2006 Impreza STI
User status: Offline
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Well I dont know about you but I hate being lied to, and Illusion have lied to me countless times which I find distgusting. When and If I get my money back then I will being going to Steinmetz Direct.
Also how do you know that they haven't got stock of my skirts.....you don't so don't comment on the situation.
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the_legend_of_yrag
Member
Registered: 7th Jul 03
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by Kolin
Ive met Scott in Person a few times and hes a sound guy........never ordered off him tho cos car tat aint my thing
same but i ordered from him and he fucked up.
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