Neo
Member
Registered: 20th Feb 07
Location: Essex
User status: Offline
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quote:
Originally posted by pow
 Alex
Yes, keep us updated.
You know, not all IT Depts are badgers
yes we are
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andy1868
Member
Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
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keep sending them, they won't be happy but it'll be funny
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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quote:
Originally posted by andy1868
keep sending them, they won't be happy but it'll be funny
The IT Dept will find it even funnier tbh
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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Also what is the reason you 'need' a new mouse?
if it's just that some people have the later models and yours is a crummy old one, or something like that, then they may be less likely to come up and replace it, than if the mouse is not functionaling at all.
I love the way the user's always assume the IT department are always sitting there twiddling their thumbs awaiting a call like "Hey, can I have a new mouse"
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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well u dont do jack all else 
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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quote:
Originally posted by Robbo
well u dont do jack all else
I'm not working at the mo, I'm a student. But last year on my placement year, I was working somewhere, but kinda half in the IT department looking after the network etc, and half working with the software developers.
Quite often I had a high work load of software projects, development, testing, documenting etc. As well as being given projects to do with the network, making processes more efficent, finding solutions for people who had problems previously etc, etc. Also supporting a lot of people off site, who had remote access to our network, or salesmen with their tablets going out to branches and doing stock checks etc, but forgetting how to do the most basic things. Juggling all this shit and then someone rings up and goes 'Hey, can I have a black mouse, as my mouse is white and my desk is black' - Fuckkkk off I wouldn't ignore them mind, i'd just wait till I'd finished what i'd been doing before taking one up
Most IT departments are under valued in companies imo. The reality is tho, without them the company would be at risk of failing.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Paul_J
Also what is the reason you 'need' a new mouse?
Because it doesn't work properly
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andy1868
Member
Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
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we're normally rammed or dead, theres no in between
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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quote:
Originally posted by Marc
quote:
Originally posted by Paul_J
Also what is the reason you 'need' a new mouse?
Because it doesn't work properly
Then your IT dept is a joke and I'd personally be writing an email to their IT manager / or higher complaining that you've had an on going problem that has not had a response or solution to.
That'll get them up in a shot!
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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Nope, IT departments are a waste of money...
So what is everyone using right now to post whilst at work??? Laptop, PC? Handheld?
All come from the IT dept, ironic that
I say this to the people here.
Yes if IT wasn't here, where would you store all your documents? There would be no DMS? How would you get to the internet with no network, how would you record time to bill to clients with no time recording software, what about syncing your palm? Need to print off any documents, then you'd best use a printer? Maybe you want a blackberry and to get your emails?
IT don't do this, or anything else all day. It makes me smile though, people slag off IT, but as soon as their PC doesn't do what they want, who's the people they will call?
The IT Helpdesk/Service desk.
Thankfully, i do not reside in that position anymore.
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andy1868
Member
Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
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marc, have you gained clearance from an authority figure to order a new mouse? thats a good one, some customers of ours ask for clearance on every little thing 
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by Marc
Because it doesn't work properly
If its a rollerball, take it out, clean the runners. This will make it as new.
If its a laser mouse, bin it.
Mousemats also suck with laser mice.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I take the ball out 3 times a day and and get rid of any crap. No lie.
Its all documented in my request form!!!
I'm not fussed if they replace with another rollerball mouse as long as it works.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by Paul_J
quote:
Originally posted by Robbo
well u dont do jack all else
I'm not working at the mo, I'm a student. But last year on my placement year, I was working somewhere, but kinda half in the IT department looking after the network etc, and half working with the software developers.
Quite often I had a high work load of software projects, development, testing, documenting etc. As well as being given projects to do with the network, making processes more efficent, finding solutions for people who had problems previously etc, etc. Also supporting a lot of people off site, who had remote access to our network, or salesmen with their tablets going out to branches and doing stock checks etc, but forgetting how to do the most basic things. Juggling all this shit and then someone rings up and goes 'Hey, can I have a black mouse, as my mouse is white and my desk is black' - Fuckkkk off I wouldn't ignore them mind, i'd just wait till I'd finished what i'd been doing before taking one up
Most IT departments are under valued in companies imo. The reality is tho, without them the company would be at risk of failing.
Any dept could say that though and most are usually far more helpful than your usual useless and unhelpful IT dept... ie. sorry youve come through to the worng option and i cant help you, so u go thru another option and get the sma eperson
PS Im talkign about helpdesks only here 
[Edited on 08-01-2008 by Robbo]
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Jamie
Member
Registered: 1st Apr 02
Location: Aberdeen
User status: Offline
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Go wonder thru to the IT dept
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Without IT no systems would work
Without FINANCE companies would fold due to non-complicance etc etc
Without SALES companies wouldnt sell anything
Without LOGISTICS companies wouldnt be able to get anythign out of the door
In an efficient compoany every dept is needed to stop a company goign under
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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My helpdesk is rubbish! Indian and they don't have a clue!
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andy1868
Member
Registered: 22nd Jun 06
Location: Burscough, Lancashire
User status: Offline
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you've still got a ball? has it got a roller wheel? 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Yes.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by Marc
My helpdesk is rubbish! Indian and they don't have a clue!
Ours is outsourced (always a bad sign) but they are at least in this country!
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by Marc
I take the ball out 3 times a day and and get rid of any crap. No lie.
Its all documented in my request form!!!
I'm not fussed if they replace with another rollerball mouse as long as it works.
You get your balls out 3 times a day? Is this in front of everyone?
Clean the desk? Stop all the crap being picked up in the mouse.
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Paul_J
Member
Registered: 6th Jun 02
Location: London
User status: Offline
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quote:
Originally posted by Robbo
quote:
Originally posted by Paul_J
quote:
Originally posted by Robbo
well u dont do jack all else
I'm not working at the mo, I'm a student. But last year on my placement year, I was working somewhere, but kinda half in the IT department looking after the network etc, and half working with the software developers.
Quite often I had a high work load of software projects, development, testing, documenting etc. As well as being given projects to do with the network, making processes more efficent, finding solutions for people who had problems previously etc, etc. Also supporting a lot of people off site, who had remote access to our network, or salesmen with their tablets going out to branches and doing stock checks etc, but forgetting how to do the most basic things. Juggling all this shit and then someone rings up and goes 'Hey, can I have a black mouse, as my mouse is white and my desk is black' - Fuckkkk off I wouldn't ignore them mind, i'd just wait till I'd finished what i'd been doing before taking one up
Most IT departments are under valued in companies imo. The reality is tho, without them the company would be at risk of failing.
Any dept could say that though and most are usually far more helpful than your usual useless and unhelpful IT dept... ie. sorry youve come through to the worng option and i cant help you, so u go thru another option and get the sma eperson
PS Im talkign about helpdesks only here
[Edited on 08-01-2008 by Robbo]
Tbf I was taking about in house IT dept's in a large business.
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by Robbo
quote:
Originally posted by Marc
My helpdesk is rubbish! Indian and they don't have a clue!
Ours is outsourced (always a bad sign) but they are at least in this country!
Thats the thing.
Outsourced depts don't care. Its only when it comes to renewal of contract they are bothered. Donna's outsourced IT people are f-ing USELESS, so much so, how they stay trading is beyond me.
Here though (and in most big prof companies), there are timescales. I.E all major issues have to be completed in 4 hours or the SLA timescales (agreed by partners) are missed etc....
Remember that when your in a bad mood, things arn't going right, your having a bad day, and your PC screws up. First thing people do was go mental down the phone, and the person who's trying to HELP gets a load of abuse for nothing.
Techies, engineers etc blah, all skilled jobs, but by FAR the hardest job in an IT department is being on a helpdesk.
Kinda why i was going mad and had to get off, as i was giving everyone mouth back down the phone if they called me and were abusive/rude. Im here to help, give me attitude, I won't help you, simple...
People forget this though.
But then again, when you've got a muppet on the other end of the line who simply shouldn't be there doing that job, then thats just another example of sh1te management.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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quote:
Originally posted by Paul_J
quote:
Originally posted by Robbo
quote:
Originally posted by Paul_J
quote:
Originally posted by Robbo
well u dont do jack all else
I'm not working at the mo, I'm a student. But last year on my placement year, I was working somewhere, but kinda half in the IT department looking after the network etc, and half working with the software developers.
Quite often I had a high work load of software projects, development, testing, documenting etc. As well as being given projects to do with the network, making processes more efficent, finding solutions for people who had problems previously etc, etc. Also supporting a lot of people off site, who had remote access to our network, or salesmen with their tablets going out to branches and doing stock checks etc, but forgetting how to do the most basic things. Juggling all this shit and then someone rings up and goes 'Hey, can I have a black mouse, as my mouse is white and my desk is black' - Fuckkkk off I wouldn't ignore them mind, i'd just wait till I'd finished what i'd been doing before taking one up
Most IT departments are under valued in companies imo. The reality is tho, without them the company would be at risk of failing.
Any dept could say that though and most are usually far more helpful than your usual useless and unhelpful IT dept... ie. sorry youve come through to the worng option and i cant help you, so u go thru another option and get the sma eperson
PS Im talkign about helpdesks only here
[Edited on 08-01-2008 by Robbo]
Tbf I was taking about in house IT dept's in a large business.
Yarp
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Kathryn W
Member
Registered: 12th Oct 03
Location: Widnes, Cheshire
User status: Offline
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Our IT department is quite rubbish TBH they never answer there phones.
I could do a better job than most of them to 
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