Jules S
Premium Member
Registered: 24th Dec 03
User status: Offline
|
I should add that I always negotiate out of contract....wouldn't ever expect a cross grade/upgrade mid term 
|
Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
|
I think the word 'lottery' springs to mind.
|
Nismo
Member
Registered: 12th Sep 02
User status: Offline
|
quote:
Originally posted by Colin
It would be like If you were a regular customar for say BMW, you bought a new model every 2 years, you thought they looked after you. Then you went past one day & they had a sticker on the windows saying 08 plate M3 only £30k. You think to yourself thats good, im going to have some of that, go in to be told that its for new customers only. Yeah right  You wouldnt have that would you. Should be the same with phones (any service supplier really) people should switch more often until they take the hint there priorities should be on there existing clients!
[Edited on 17-03-2008 by Colin]
exactly, that is how it should be!
|
Colin
Member
Registered: 4th Apr 02
User status: Offline
|
Energy suppliers work in a similar way. Tho ive written off changing for the meantime as ive found a supplier that doesnt give me weekly drama & endless hassle!
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by Colin
It would be like If you were a regular customar for say BMW, you bought a new model every 2 years, you thought they looked after you. Then you went past one day & they had a sticker on the windows saying 08 plate M3 only £30k. You think to yourself thats good, im going to have some of that, go in to be told that its for new customers only. Yeah right You wouldnt have that would you. Should be the same with phones (any service supplier really) people should switch more often until they take the hint there priorities should be on there existing clients!
[Edited on 17-03-2008 by Colin]
but mr eddie neglected to tell you that the new customer has to pay £180 for the w960i on that promo plan, whereas an existing may get it cheaper. so the m3 that eddie has that is now only 30k to new customers is actually only a 320 diesel or summat.
|
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
|
quote:
Originally posted by bubblevaux
when offering new connections, it doesnt cost the advisor a penny-it costs bomb loads to re-invest a customer based on their previous spend.
Thank you and that's were the problem lies, there is no way to predict a new customer will not fuck you about. At least with a customer who may not go over their quota but pays on time, keep to the full annual tariff and comes back at the end of the year for a new deal with a little incentive is surely better than a new customer who misses payments, bank issues also doesn't use their quota or may overspend a little then fucks off to a rival after 12/18/24 months whatever, because they're after that golden new customer deal. It's a bit poor imo.
However i'm only a humble loyal customer and in no way have access to the networks cost analysis, overheads and proft margins to see if it all pans out which it must as most are in profit each year  . Instead we resort to the new customer game and become phone slags and go with any network offering the sweetest deal 
|
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
|
quote:
Originally posted by Cosmo
Robbo, where is my free Nokia 8800 Arte you prmised me 
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by Jules S
I should add that I always negotiate out of contract....wouldn't ever expect a cross grade/upgrade mid term
when a customer is out of commitment if they need a certain plan we can do things, when they call up midway through a contract and whinge thats when its annoying.
|
Cosmo
Member
Registered: 29th Mar 01
Location: Im the real one!
User status: Offline
|
quote:
Originally posted by Robbo
quote:
Originally posted by Cosmo
Robbo, where is my free Nokia 8800 Arte you prmised me
Im serious
Although....Im about 14months into an 18month contract with Vodafone, work some magic and get me a good deal on one
|
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
|
quote:
Originally posted by _Allan_
It doesn't cost an advisor though if they offer the same phone to a new customer for free?.
Have more funds to spend omn acquiring customers
|
Colin
Member
Registered: 4th Apr 02
User status: Offline
|
Another thing that pisses me off is the endless leaflet advertising by Sky & Virgin Media, its like there in competition to see who can fill up my bin the quickest. Every fucking week I get at least 2 from each, Im not green or particularly I dont care about saving trees but the amount of paper they must send out offering new customer offers 'hurry offer ends in 2 weeks' is unbelievable, some amount of waste must be generated. If they put as much work into keeping my business & supplying a good well priced service they wouldnt have lost me as a customer in the 1st place. Morons!
|
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
|
quote:
Originally posted by Jules S
I should add that I always negotiate out of contract....wouldn't ever expect a cross grade/upgrade mid term
Agreed and I only tend to deal with 12 months at a time, there is more emphasis in pushing people into an 18 or 24 contract now with better tariff extras. Was not like that 3-4 years ago. Soon you'll be ties into a 5 year contract in order to get a free phone
[Edited on 17-03-2008 by _Allan_]
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by _Allan_
quote:
Originally posted by bubblevaux
when offering new connections, it doesnt cost the advisor a penny-it costs bomb loads to re-invest a customer based on their previous spend.
Thank you and that's were the problem lies, there is no way to predict a new customer will not fuck you about. At least with a customer who may not go over their quota but pays on time, keep to the full annual tariff and comes back at the end of the year for a new deal with a little incentive is surely better than a new customer who misses payments, bank issues also doesn't use their quota or may overspend a little then fucks off to a rival after 12/18/24 months whatever, because they're after that golden new customer deal. It's a bit poor imo.
However i'm only a humble loyal customer and in no way have access to the networks cost analysis, overheads and proft margins to see if it all pans out which it must as most are in profit each year . Instead we resort to the new customer game and become phone slags and go with any network offering the sweetest deal
you have answered your own question though. someone who religiously spends £30a month we know what they will spend next year. so if in the space of 12 months they spend £360, we know that whatever we give them next we will make another £360-so as a new customer there is always a chance they'll spend more.
|
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
|
I know I answered my own question with regards to being predicatable but there is no way you think new customers will always be more lucrative. If they had any sense they would stick to the contract they think suits them best. I know millions don't but there you go. I've had pretty good deals most of the time don't get me wrong with most networks. It's just the odd time you get caught out
[Edited on 17-03-2008 by _Allan_]
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
colin-i really do see your point,BUT think like this. you go to bmw and have a m3 or whatever over a 24 month finance agreement. if after 6 months u see the same car offered cheaper and with upgraded alloys, you wouldnt go back to the bmw garage and ask for the same deal would you? no, becuase the market always changing etc.....
if mr eddie came back to vodafone at the end of his contract and said "bubblevaux, ya know what, i have finished my contract and iv seen this offer for new customers, what can ya do?" i would assess his previous spend, and see if it will cost the company more to keep him or loose him, if i can keep him i will, but fact is, there is more money in acquisition than retention.
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by _Allan_
I know I answered my own question with regards to being predicatable but there is no way you think new customers will always be more lucrative. If they had any sense they would stick to the contract they think suits them best. I know millions don't but there you go. I've had pretty good deals most of the time don't get me wrong with most networks. It's just the odd time you get caught out
[Edited on 17-03-2008 by _Allan_]
when u are approaching the last 90 days of your contract send either me or robbo ur number on u2u and one of us will see what can be done.
|
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
|
I'm on O2 now, fuck you vodafone gimps
j/k I may just but I hate the live menu with a passion and locked phones 
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by _Allan_
I'm on O2 now, fuck you vodafone gimps
j/k I may just but I hate the live menu with a passion and locked phones
from april this year none of our handsets are locked
|
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
|
Interesting
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by _Allan_
Interesting
only so we can push back on the manufacturers because they reckon that us GID locking handsets causes the software problems.
but yeah it is a good move
|
bieransri
Member
Registered: 13th Apr 06
Location: Kidsgrove, Staffordshire
User status: Offline
|
quote:
Originally posted by bubblevaux
quote:
Originally posted by _Allan_
Interesting
only so we can push back on the manufacturers because they reckon that us GID locking handsets causes the software problems.
but yeah it is a good move
i swear it does, everytime ive had a nokia on voda(locked) it freezes all the time yet my spare phone i bought as a sim free, never does.
btw how do i go about getting a replacement phone as ive balls mine up at work in the valeters bucket o' water now the speakers crap and i have to put it on loud speaker to hear anything.
i have insurance, its paid monthly on top of my tariff. sorry to hijack the original topic
[Edited on 17-03-2008 by bieransri]
|
bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
|
quote:
Originally posted by bieransri
quote:
Originally posted by bubblevaux
quote:
Originally posted by _Allan_
Interesting
only so we can push back on the manufacturers because they reckon that us GID locking handsets causes the software problems.
but yeah it is a good move
i swear it does, everytime ive had a nokia on voda(locked) it freezes al the time yet my spare phone i bought as a sim free, never does.
nokia and vodafone software issues..................................
|
baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
|
dont get me started on phone contracts. i called orange today as my phone bills are always over £100, the women started saying they cant do anything for another 7 months and i cant cancel it. I told her my dd will be stopped tonight
|
baza31
Member
Registered: 19th Apr 03
Location: yorkshire
User status: Offline
|
my gf starts for o2 on thursday. Am sure she will fuck the manager to get a cheap deal for me
|
Colin
Member
Registered: 4th Apr 02
User status: Offline
|
quote:
Originally posted by bubblevaux
colin-i really do see your point,BUT think like this. you go to bmw and have a m3 or whatever over a 24 month finance agreement. if after 6 months u see the same car offered cheaper and with upgraded alloys, you wouldnt go back to the bmw garage and ask for the same deal would you? no, becuase the market always changing etc.....
No you should get a better deal for return business.
|
