deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Barclays. Never put a foot wrong. Their anti-fraud department is brilliant. Very quick off the mark with anything.
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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quote:
Originally posted by deano87
Barclays. Never put a foot wrong. Their anti-fraud department is brilliant. Very quick off the mark with anything.
But their internet banking is wank.
Not so much the banking itself, but the fucking stupid pin-sentry shite is the worst idea ever 
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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quote:
Originally posted by deano87
Barclays. Never put a foot wrong. Their anti-fraud department is brilliant. Very quick off the mark with anything.
Just to be devil's advocate:
my dad has a Barclays credit card and has nothing but hassle from their fraud department. They also tried to sell him identity theft insurance which he nearly fell for (he's an old man).
The other week I had to buy stuff for him because his card kept getting declined.
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Liam
Member
Registered: 19th Jan 06
Location: Stafford
User status: Offline
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I've had a natwest account since I was about 13, never had a problem with them atall! But I guess this doesn't help you. 
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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My parents are with Lloyds and have to use PINsentry too now.
I normally just log in using basic access and my card details.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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They lost a cheque I paid in at a branch accused me of lying that I never made a payment cost me £100 in fees and eventually grovelled back to me when they found the cheque and reimbursed me forfees etc, took them all the strength in the world to muster an apology for gross negligence.
They have since obviously declined a payment I made last month due to paypal removing money from my account (which I was unaware of) thus the dd bounced but they are now saying I never even attempted a payment, mysteriously the logs have disappeared now too even though they where present a couple of weeks ago!!
Lying incompetent shitcunts.
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Colin
Member
Registered: 4th Apr 02
User status: Offline
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Halifax anti-fraud gadgies freeze all my internet & telephone banking accounts whenever I make a purchace from offshore...........pretty much leaving me 100miles from anywhere for however long with no access to any money. 
Gonna move my accounts to Santander, the Spanish seem to win at everything atm & they give you £100 for joining & if your an existing mortgage or investments customer you get a 0% unarranged overdraft facility.
[Edited on 25-11-2010 by Colin]
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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Nationwide for personal account, and Santander for business, both have been spot on 
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Have the worst customer service record tho col
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gazza808
Member
Registered: 30th Jun 08
Location: Peterborough
User status: Offline
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santander are shit heads,
mrs is with them, wouldn't give her a debit card for her account and she earns over 30k :S
i'm with lloydstsb never ever had any hassle 
[Edited on 25-11-2010 by gazza808]
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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im with natwest find them quite good actually
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random dav
Premium Member
Registered: 7th Jan 04
Location: NSW
User status: Offline
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santander give you £100 for switching to them
WRLFC !
Project cars
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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Barclays, been with them 15 years or so and they pretty good on the whole. Only had one issue where £100 went missing when i tried to pay my BarclayCard over the counter, but Barclays covered the late fees and interest etc
Did have a student account with Natwest but they were utter cunts to put it blunty. Had some jumped up toss pot threatening to put me in bad credit, which he did, if i didn't pay off all my student overdraft over the phone - legally you don't have to (can be done in branch) and i later found out i just needed to pay of £10. Ended up paying it off and closing the account, complete shambles.
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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quote:
Originally posted by AndyKent
quote:
Originally posted by deano87
Barclays. Never put a foot wrong. Their anti-fraud department is brilliant. Very quick off the mark with anything.
But their internet banking is wank.
Not so much the banking itself, but the fucking stupid pin-sentry shite is the worst idea ever
Cut internet banking fraud 95% in a year, think thats pretty good tbh
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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Barclays and Santander. Can't fault either of them tbh, but I keep a close eye on my accounts so don't get charges/problems.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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Santander are good until you have to go into a branch, fucking woeful.
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Fad
Member
Registered: 1st Feb 01
Location: Dartford Kent Drives: 330cd
User status: Offline
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Halifax and Natwest have the better online banking facilities which is pretty important tbh. Can't fault Halifax.
We have just converted all client accounts at work to Co Op from Natwest as our branch was pretty useless. So far so good with Co Op, always someone at the other end of the phone if you need help
Is it for personal banking or business banking?
If personal I would say Halifax or Aliance and Leicester.
Business banking Llloyds or Co-op
[Edited on 25-11-2010 by Fad]
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3CorsaMeal
Member
Registered: 11th Apr 02
User status: Offline
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if you all send me your money i will put it in the cupboard with mine
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Tomnova16
Premium Member
Registered: 21st Jan 06
Location: Gerrards Cross Drives: Porsche 911
User status: Offline
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i have been with lloyds since i was ten and never had a problem, had an account with abbey for years too but a few years back theyt started arseing about and not letting me draw out large amounts a day without 15 bits of id and letting them know five years in advance.
with lloyds for the business too.
call centres are in england and very helpfull, online banking is quick and easy too
http://www.lemass.co.uk/ for all your automotive/bodyshop needs
Located in Chalfont st Peter
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emicen
Member
Registered: 26th Jul 10
Location: Glasgow
User status: Offline
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I've been with TSB and latterly Lloyds TSB since I was about 3 years old (now 28). Never had anything other than excellent service out of them.
Have 2 current accounts and 2 credit card accounts with them and my business' current and savings accounts with them.
Whilst a lot of banks make out they will give you personal service in their TV adverts, I've genuinely had it from them, their local branch manager staying late one friday so that I could have a chat for example when I wandered in without an appointment and just said I was looking to speak with him about a few things. He knew me by name etc and I'm not some Duncan Bannatyne type where my business is worth thousands to them, just a long term and loyal customer.
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John_C
Member
Registered: 5th Mar 03
Location: South east, Bromley
User status: Offline
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first direct win for me
UK call centre
Pick the phone up directly after 3 or 4 rings
Helpful - arranged a bigger overdraft over the phone last week in 10 mins
Straight forward internet banking
Give you 100quid for joining
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flybikeslee
Member
Registered: 2nd Jan 07
Location: Liverpool
User status: Offline
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never had issues with my natwest tbh. £1500 overdraught throughout uni, 2k for the year after i graduate, then £500 the year after. im already out of it regardless after selling the bike mind, but its nice knowing its there!
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A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
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Been with Natwest for 16 years, never put a foot wrong but then i tend to deal with humans as little as i can and do everything online.
I work for Britannia, part of the Co-operative financial services. We are currently market leading in customer satisfaction scores. We're doing an offer if you switch your current account to us you get 12 months of benefits, normally £14pm for free, plus we do it all for you with our switching service or something.
I haven't bothered as im happy with Natwest, plus i can imagine applying for credit will be a nightmare when you put down you've been with your current bank for a few months rather than years.
Santander received the highest number of complaints in comparison to customer base out of the whole financial services industry month on month every month so far this year. 
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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Can that affect your credit score then?? What do you do for them Ash?
I spoke to co op and they impressed me over the phone, sounded at least bothered on the phone which is more than Natwest can be bothered with. I do enjoy the online service though.
Lloyds have my joint account which is in the process of being "online" and I love them so far.
I'm over my rage now but considering the coop still might go have a chat with the branch tommorow
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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From the reviews on here, I'd probably check out First Direct
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