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Originally posted by pow
Didn't your old queen go?

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I visited Listers Land Rover in Droitwich on Saturday the 20th of April and would like to share my experience.

I visited on behalf of my father who was looking to buy a land rover and suffers from a bad back so couldn't make the journey. So I visited to do a deal and buy a car on his behalf. We were looking to pay outright with cash.

On entering the showroom I approached the reception desk and informed the lady that I was interested in looking at some cars, was there anybody to help. I was met with an abrupt no and after a short silence that there would be about 30mins wait.

After an awkward silence I decided it was going to be up to me to suggest that I take a seat and could she let me know when somebody was free.

Whilst I was seated my initial disappointment in the service was further heightened when I overheard a couple who had booked a test drive in the week told by one of your sales men that he was sorry but service dept had locked the car in and it wasn't available! I was even less comforted after hearing that.

When I finally managed to speak to a sales person we looked at the car I was interested in, we sat down and I asked if they could reduce the list price by £1000, from £27000 to £26000, I made it clear several times we would be paying straight out cash. The man (Craig) said yes he should be able to do that. He then offered me an extra deal which was only applicable on that weekend consisting of 2 years free servicing.

Happy with this deal I said I would come back the next day with my father to finalise.

I returned the next day with my father expecting to buy a car.

We spoke to a different salesman. When we informed him of the previous discussions with Craig which consisted of £1000 off the price and 2 years servicing, he disappeared and came back to tell us that he was unable to reduce the price by more than 500 and that the 2 years servicing was for finance deals only.

We explained the previous offers but he was unable or unwilling to budge on either the price reduction or the free servicing. We were even willing to accept the 500 off and take the servicing but we were getting nowhere.

It is very painful for my father to journey due to his back problem and we made a special journey on the word of one salesman to be told a different story and given a different offer by another.

We also were not offered a seat to see what else they could find so we left feeling very annoyed.

We decided rather than the day be totally wasted to travel to your Hereford branch.

On arriving the difference in welcome was like night and day. We dealt with a man named Ade and he was brilliant. He sat us down looked at lots of options and in the end sorted us a cracking deal and even came in on his day off to order the car for us.

Why is there so much difference in customer service across two branches that ultimately lie under your same listers group?

Why did nearly every member of staff we dealt with at Droitwich not seem to even care about selling any cars, and why the conflicting stories and offers that ultimately wasted both mine and my father's time?

I hope you can reassure me that my father's land rover ownership won't be a reflection of what we encountered at Droitwich.

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