Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by ssj_kakarot
lol tbf theres loads of time i would have liked to say what i really thought to the customer, but im not an angry person so it would have came out more sarcastic than down right hate like you lol.
downright hate? after he accused me of ripping him off for no reason what so ever I said
"I think it would be a good idea if you left the shop sir"
I think thats just about the most polite way I could think of to end the conversation considering I was boiling
It happens maybe once every couple of years but in my experience when your dealing with someone who is clearly just looking for an argument or to abure you, its better to just ask them to leave in a polite manner - If they dont then tell them to fuck off
[Edited on 07-07-2010 by Dr Pepper]
[Edited on 07-07-2010 by Dr Pepper]
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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I told you I would get one from Budgens for under £100 you liar.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Get the fuck out of the shop 
Is it your shop are are you working for someone? I would have had you in the office and given you a verbal warning for that.
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by Marc
Get the fuck out of the shop
Is it your shop are are you working for someone? I would have had you in the office and given you a verbal warning for that.
Im the manager - the owner is out on repairs and is well aware of my customer service skills as he is fitting the very expensive machines i sell all day. We are an established local firm with hundreds of repeat customers, we work for the largest hospital in europe, the council, the most famous university in the world and most landlords in oxford .... my boss trusts me to make a call on dick head customers- neither of us take that kind of shit, we bend over double to help our customers, we dont take slander and abuse though
my first answer to him was
"i think you should leave the shop before I lose my temper sir"
he then called me a liar and denied his original accusation
so he got told to fuck off
[Edited on 07-07-2010 by Dr Pepper]
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SXIBLK
Member
Registered: 9th Feb 10
Location: Barnoldswick
User status: Offline
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quote:
Originally posted by ed
Sounds like you made it up.
THIS
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Dr Pepper
Its my shop you dick ......
Oh, well that makes it alright then doesn't it. 
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by SXI_BURNLEY
quote:
Originally posted by ed
Sounds like you made it up.
THIS
thanks for saying something dumb - life is stranger than fiction, ever heard that one?
[Edited on 07-07-2010 by Dr Pepper]
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by Marc
quote:
Originally posted by Dr Pepper
Its my shop you dick ......
Oh, well that makes it alright then doesn't it.
you clearly havnt read the whole post as I have said that twice already
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mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
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might have been a mystery shopper?
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by mattk
might have been a mystery shopper?
reeeeeeepost
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SXIBLK
Member
Registered: 9th Feb 10
Location: Barnoldswick
User status: Offline
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you have no patience what so ever first you get mad at a customer for YOU ripping him off and now your getting mad at us lot grow up maaaaaan
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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lmao, i work in customer services and if i spoke to someone like that i would be sacked on the spot.
shame on you for speaking to a customer like that regardless of what they said to you. What a shoddy crap company you have portrayed yourself to run 
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by SXI_BURNLEY
you have no patience what so ever first you get mad at a customer for YOU ripping him off and now your getting mad at us lot grow up maaaaaan
jog on and stop fishing
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Maybe he should go for a spin or have a cool wash to calm down?
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by BarnshaW
lmao, i work in customer services and if i spoke to someone like that i would be sacked on the spot.
shame on you for speaking to a customer like that regardless of what they said to you. What a shoddy crap company you have portrayed yourself to run
Im really not going to defend our company to someone on the internet who doesnt seem to understand that I wasnt talking to a customer- i was talking to a timewaster who had nothing better to do than to slander me then throw accusations at me.
Our customers are very hapoy with us and have been for the 6 years I have been here and the 80 years the company has been.
No go back to your work and getting trampled on by arsewhole customers in case you get the sack - shame on you for letting people talk to you like shit just becaus they are a 'customer' - we provide a service, not a door mat
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by Marc
Maybe he should go for a spin or have a cool wash to calm down?
ba doom tish
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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I need to get daimo on here to explain to all you haters that its you and the internet thats wrong.
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SXIBLK
Member
Registered: 9th Feb 10
Location: Barnoldswick
User status: Offline
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quote:
Originally posted by Dr Pepper
quote:
Originally posted by SXI_BURNLEY
you have no patience what so ever first you get mad at a customer for YOU ripping him off and now your getting mad at us lot grow up maaaaaan
jog on and stop fishing
everyone in this thread is against you 
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BarnshaW
Member
Registered: 25th Oct 06
User status: Offline
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lmao, how you ever became a manager with that attitude is hilarious. I work for a global company that has high prospects and probably a million times fold client base then your shitty independent company
If you cannot see the error in your ways here i suggest you get some training. If your bosses think the way you spoke to a customer was acceptable then they must be even more of a mong then you are
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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"Dr Pepper, so misunderstood"
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by _Allan_
"Dr Pepper, so misunderstood"
I was going to but decided against it
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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quote:
Originally posted by BarnshaW
lmao, how you ever became a manager with that attitude is hilarious. I work for a global company that has high prospects and probably a million times fold client base then your shitty independent company
If you cannot see the error in your ways here i suggest you get some training. If your bosses think the way you spoke to a customer was acceptable then they must be even more of a mong then you are
worst "my companies better than yours" post ever
simple answer is I became a manager because i know the products inside out, i sell shit loads, i run my managers day to day shop doing everything involved in that, he trusts me and likes me, so do our customers, siuppliers, and invoice customers ....... so your opinion doesnt bother me too much
The point you are all missing is - The guy wasnt a customer - he was a nutter - I was reasonable and perfectly polite untill he refused to leave and carried on accusing me of things. He wasnt looking to buy anything, he wanted an argument- god knows why .... he got told where to go
[Edited on 07-07-2010 by Dr Pepper]
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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go on Marc, what's the worse that could happen?
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Budgie
Member
Registered: 2nd Dec 09
Location: Basingstoke
User status: Offline
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quote:
Originally posted by _Allan_
go on Marc, what's the worse that could happen?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Dr Pepper
The point you are all missing is - The guy wasnt a customer - he was a nutter - I was reasonable and perfectly polite untill he refused to leave and carried on accusing me of things. He wasnt looking to buy anything, he wanted an argument- god knows why .... he got told where to go
Fair enough, but you could have just ridden it out and the guy would have eventually got bored and left.
We used to get people wanting fake computer games etc, fair enough we had the advantage of just hanging up, but we let them have their say then ended the call. You could have done the same.
What about if there was a genuine new customer in the store that you couldn't see (for all the washing machines say  ) and they only heard you saying get the fuck out? Could put a lot of people off.
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