Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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This doesn't surprise me coming from the man who gave a massive MASSIVE paragraph of reasons why England would win the world cup.
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Limecat
Banned
Registered: 25th Jun 05
Location: The Internet
User status: Offline
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quote:
Originally posted by Dr Pepper
quote:
Originally posted by BarnshaW
lmao, i work in customer services and if i spoke to someone like that i would be sacked on the spot.
shame on you for speaking to a customer like that regardless of what they said to you. What a shoddy crap company you have portrayed yourself to run 
Im really not going to defend our company to someone on the internet who doesnt seem to understand that I wasnt talking to a customer- i was talking to a timewaster who had nothing better to do than to slander me then throw accusations at me.
Our customers are very hapoy with us and have been for the 6 years I have been here and the 80 years the company has been.
No go back to your work and getting trampled on by arsewhole customers in case you get the sack - shame on you for letting people talk to you like shit just becaus they are a 'customer' - we provide a service, not a door mat
When in sales, each 'No' is one step nearer to a 'Yes' but each rude tin pot timewaster is stopping you getting either of the aforementioned.
Good on you chief, people are paid a wage to work, not be the recipient of shit from some bellend!
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Dr Pepper
Member
Registered: 21st Sep 02
Location: oxford Drives Renault Clio RS200
User status: Offline
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my last words on this as I have to go and frankly its boring and im over it now
I gave him perfectly adaquate customer service
he goes off on one
I tell him we dont have what he wants and I am about to suggest another option of going elsewhere for a recon machine
He then accuses me of ripping him off
I ask him to leave in a polite manner as he is clearly insane and is looking for an argument
He doesnt leave, calls me a liar
he gets told to fuck off
if he told me properly what he wanted start with he would have been told what our cheapest machine was or told where he could get a cheaper recon machine
if he didnt accuse me of ripping him off he wouldnt have been asked to leave politely
If he had of left when asked to politely then he wouldnt have been told to fuck off
If he hadnt of continued to call me a liar he wouldnt have been told to get the fuck out.
His choices not mine - I was there to offer him good service and sell him a machine if possible or recommend a second hand supplier to him ..... he instigated an argument, he then refused to leave, he then called me a liar -- he then got told to do one.
His choices, not mine
[Edited on 07-07-2010 by Dr Pepper]
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GF-91
Banned
Registered: 8th Jul 09
Location: Burnley!
User status: Offline
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He didn't go off on one. He meerly expressed how he felt.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Communism
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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any one else get the feeling on some other forum far away some one posted something along the lines of :
"went to buy a washing machine earlier, bloke told me to buy one for £600, then proceeded to tell me to fuck off out the store when i said its to expensive"
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Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
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I really can't believe you're trying to defend your actions, and yes i've read the whole thread.
Losing your temper due to being called a liar and ripping him off? Seriously? Put your tampon back in.
Regardless of the situation you stay calm and polite with the customer (as they are in the store, so until they leave, they are a customer) no matter what. Escort them off the premises if they are getting irate or whatever. Common sense imo, regardless 'if you're established' bla bla biggest hospital supplier. You can't rest on your laurels
[Edited on 07-07-2010 by Tommy L]
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by Budgie
werent listening to me a sales advisor.
I've not read the next 3 pages so this may have been said.
99% of the time sales advisors. don't have a clue.
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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I'd only swear at a customer if they swore at me and they'd really wound me up... I don't think I've ever really done it in fairness. I usually manage to avoid swearing with disgruntled customers but it can be so tempting. Usually if they swear at me, call me all the names under the son, i'd just refuse to help any more and walk off, after all we're not paid to be personally insulted.
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jacko198
Member
Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline
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Try working in a bike shop mate!
"Hi, im after a full suspension bike, i want to do road, jumping, skate parks, downhill, trails, trials and everything else on it"
Me - "Right okkk..........Well you'll have a job doing all those things on a Full Suspension bike, anyway, how much are you looking to spend?"
"About £300"
Me -  Erm, not much chance of that, out cheepest full suspension bike is £1100
"Why do halfords do them for £300 then"
Me - "Because they are not very good and will fall apart"
Then gets all angry becasue its a "joke" that the cheepest we do is £1100 wtf.
Cant stand customers sometimes!
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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Fuck you Jacko my Carrera is ace and I've not had to take it back once.
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Simon
Member
Registered: 24th Apr 03
Location: Oxfordshire
User status: Offline
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I haven't really read all this but isn't your shop a second hand place?
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jacko198
Member
Registered: 1st Mar 07
Location: Buckinghamshire
User status: Offline
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Haha! Sorry Allan 
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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CUSTOMER: "anything up to about £100"
ME: "there is no machine on the market for under £100"
There is if you "go down the market and speak to dave"
This threads ace!
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GF-91
Banned
Registered: 8th Jul 09
Location: Burnley!
User status: Offline
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quote:
Originally posted by Twiggy
CUSTOMER: "anything up to about £100"
ME: "there is no machine on the market for under £100"
There is if you "go down the market and speak to dave"
This threads ace!
sounds like a drugs deal
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Kurt
Member
Registered: 23rd Oct 05
Location: Hi
User status: Offline
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Wow, some of you guys need to do a customer handling course
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GF-91
Banned
Registered: 8th Jul 09
Location: Burnley!
User status: Offline
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If these guys worked at ASDA, they wouldn't have a job anymore.
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ste_p23
Member
Registered: 29th Dec 08
Location: Hindley,Wigan
User status: Offline
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quote:
Originally posted by GF-91
If these guys worked at ASDA, they wouldn't have a job anymore.
Perks of ur own business
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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quote:
Originally posted by Dr Pepper
Jesus - are you dumb
quote:
Originally posted by Dr Pepper
dont people read the whole thread before they post these days?
Welcome to my world...
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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quote:
Originally posted by ed
Sounds like you made it up.
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Why didn't England win the WC Dr.Pepper?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Nath
Why didn't England win the WC Dr.Pepper?
We used the wrong washing powder for our shirts.
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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Fuck sake Chances of that.
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Budgie
Member
Registered: 2nd Dec 09
Location: Basingstoke
User status: Offline
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quote:
Originally posted by John
quote:
Originally posted by Budgie
werent listening to me a sales advisor.
I've not read the next 3 pages so this may have been said.
99% of the time sales advisors. don't have a clue.
im that 1% who did.
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SetH
Member
Registered: 15th Jul 01
User status: Offline
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I feel sorry for people in customer facing roles, I used to work in a shop when I was doing A Levels and then later in an call centre for a major insurer before i moved into IT so I know all about providing high levels of customer service and care.
I think all the abuse and general shit you get from customers gradually builds up and you either end up venting or taking it out on friends and family or at worst it gets to such a level that you end up with mental health issues.
Your reward for all this? Providing a high level of customer service and exceeding customer expectations for probably not a lot of money.
Crock of shit.
Well done for standing up to an Arsehole customer and telling them to do one IMHO. Granted its poor customer service but there are impossible people out there and quite a few that seem to enjoy belittling sales advisors etc because its the only bit of power they (the customer) have in their piss ant lives. These people need to be put in their place, do you really care that much about the company you work for? what about your pride, your self worth etc etc?
Sometimes you just have to stick it to the cunts.
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