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Rob_Quads

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Registered: 29th Mar 01
Location: southampton
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16th Jul 10 at 18:16

Since launch there has been a 30 day free return on offer so thats not actually a change as a result of these issues.

A2H GO

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Registered: 14th Sep 04
Location: Stoke
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16th Jul 10 at 18:18

quote:
Originally posted by Rob_Quads
Since launch there has been a 30 day free return on offer so thats not actually a change as a result of these issues.

Apart from restocking fee's and contract costs.

AndyKent

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Registered: 3rd Sep 05
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16th Jul 10 at 18:20

It's not even 0.55% of all those that bought the phone, it's 0.55% of those who called AppleCare about the phone. Absolutely tiny number!

Not saying people aren't experiencing it, but not many have made actual complaints!

A2H GO

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Registered: 14th Sep 04
Location: Stoke
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16th Jul 10 at 18:23

quote:
Originally posted by AndyKent
It's not even 0.55% of all those that bought the phone, it's 0.55% of those who called AppleCare about the phone. Absolutely tiny number!

Not saying people aren't experiencing it, but not many have made actual complaints!

Of couse, they can't get data on those that don't report it. If they didn't report it, they couldn't have considered it that much of an issue.

John

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Registered: 30th Jun 03
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16th Jul 10 at 18:33

quote:
Originally posted by CorsAsh-Sport

quote:
Originally posted by John

quote:
Originally posted by SXI - Matt
Granted but would you buy a electricle product and honestly believe nothing will ever go wrong or be wrong with it? I'm not trying to start an argument by the way

I wouldn't, I expect them to go wrong.

Just because i know you bum the Desire so much:

http://www.youtube.com/watch?v=nfmrwB5UHLo

I tried cocooning mine and I couldn't get it to do it

I'll be careful of that the next time I try to make a phonecall

A2H GO

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Registered: 14th Sep 04
Location: Stoke
User status: Offline

16th Jul 10 at 18:36

quote:
Originally posted by John

quote:
Originally posted by CorsAsh-Sport

quote:
Originally posted by John

quote:
Originally posted by SXI - Matt
Granted but would you buy a electricle product and honestly believe nothing will ever go wrong or be wrong with it? I'm not trying to start an argument by the way

I wouldn't, I expect them to go wrong.

Just because i know you bum the Desire so much:

http://www.youtube.com/watch?v=nfmrwB5UHLo

I tried cocooning mine and I couldn't get it to do it

I'll be careful of that the next time I try to make a phonecall

Try it in a low signal area

My mates drops to no bars at my house though normal grip when starting on 2 bars.

But that's OK because its not made by Apple.

[Edited on 16-07-2010 by CorsAsh-Sport]

Dom

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Registered: 13th Sep 03
User status: Offline

16th Jul 10 at 18:40

quote:
Originally posted by CorsAsh-Sport

quote:
Originally posted by John

quote:
Originally posted by SXI - Matt
Granted but would you buy a electricle product and honestly believe nothing will ever go wrong or be wrong with it? I'm not trying to start an argument by the way

I wouldn't, I expect them to go wrong.

Just because i know you bum the Desire so much:

http://www.youtube.com/watch?v=nfmrwB5UHLo

Looks like it's the Wifi or 3G (not longer have an android phone so can't remember the icon layout) signal that drops not the 2G signal. Plus that is no 'normal' grip for making a call

Edit - Also it's 0.55% (16500) reported cases to Applecare, which doesn't take into account people returning the phone because of the issue or complaining to their operator. I imagine the actual figure to be a bit higher.

[Edited on 16-07-2010 by Dom]

John

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Registered: 30th Jun 03
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16th Jul 10 at 18:46

Even though a small percentage, 16k complaints to applecare alone is a lot.

I'm not saying other phones don't have faults, other manufacturers don't get away with saying, 'we know it's broken really, have a free case though and we'll all forget it ever happened'.

corsa.v6

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Registered: 10th May 06
Location: in my caravan all over
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16th Jul 10 at 18:54

its not bad is it really lets be honest
i dont think it is anyway
depends how fussy you are.

i hold mine a little further up when browsing the web and its fine.
right handed so it doesnt matter with calls.
also the bumper case will sort it

AndyKent

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Registered: 3rd Sep 05
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16th Jul 10 at 18:56

I know 16k is a lot, but out of 3 million sold? That percentage doesn't even fit on my calculator

I wonder if it had been any other company whether all the websites would have jumped on the issue. If thats right, then even less people would have even heard about the issue to report it in the first place.

This is why i asked a couple of pages back whether people on here had actually had dropped calls when their previous phone didn't drop calls in the same place.

SXI - Matt

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Registered: 8th Jul 07
Location: Leicestershire Drives: Corsa C SRI
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16th Jul 10 at 19:00

I'll be honest and say my friends phone the day they were realsed kept dropping call's all the time he took it back after 48 hours but most people are only experiencing the problem due to replecating what others are posting and saying happens they prob would'nt of found out if they didnt read about it as andy says

[Edited on 16-07-2010 by SXI - Matt]

corsa.v6

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Registered: 10th May 06
Location: in my caravan all over
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16th Jul 10 at 19:05

apple said in the press conference that they will give out a free case
when and were i ask lol

i feel sorry for those who bought them on flebay for £40

Dom

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Registered: 13th Sep 03
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16th Jul 10 at 19:10

to be honest, it's not the fact the phone has the fault, as John just said and a few of us before, it's how Apple have basically bullshitted their customers by blaming it on everything but the antenna and developed a software fixe for a hardware issue which is about as useful as a fish with boobs. It's a complete shambles of a situation

Edit - Oh and handing out free 'bumpers' is like giving a mine victim a plaster - it's not a real solution is it

[Edited on 16-07-2010 by Dom]

corsa.v6

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Registered: 10th May 06
Location: in my caravan all over
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16th Jul 10 at 19:13

haha init just
the update i do agree is a shambles

A2H GO

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Registered: 14th Sep 04
Location: Stoke
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16th Jul 10 at 19:14

quote:

Looks like it's the Wifi or 3G (not longer have an android phone so can't remember the icon layout) signal that drops not the 2G signal. Plus that is no 'normal' grip for making a call

Edit - Also it's 0.55% (16500) reported cases to Applecare, which doesn't take into account people returning the phone because of the issue or complaining to their operator. I imagine the actual figure to be a bit higher.

[Edited on 16-07-2010 by Dom]

As already mentioned, you have to look at the percentage, 16,500 sounds a lot but that only because they have sold so many units and in reality it is actually a very small %. Granted it does not include those who complained using other methods but its using the same data as previous 3GS complaints and is still lower.

The link i posted earlier was just the first one i came to and was only posted to highlight the point that all phones are affeted, however the iPhone 4 seemed more dramatic due to the reception algorithm which has now been amended.

A2H GO

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Registered: 14th Sep 04
Location: Stoke
User status: Offline

16th Jul 10 at 19:16

quote:
Originally posted by Dom
to be honest, it's not the fact the phone has the fault, as John just said and a few of us before, it's how Apple have basically bullshitted their customers by blaming it on everything but the antenna and developed a software fixe for a hardware issue which is about as useful as a fish with boobs. It's a complete shambles of a situation

Edit - Oh and handing out free 'bumpers' is like giving a mine victim a plaster - it's not a real solution is it

[Edited on 16-07-2010 by Dom]

Apple have never denied the problem?

AndyKent

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Registered: 3rd Sep 05
User status: Offline

16th Jul 10 at 19:23

quote:
Originally posted by Dom
to be honest, it's not the fact the phone has the fault, as John just said and a few of us before, it's how Apple have basically bullshitted their customers by blaming it on everything but the antenna and developed a software fixe for a hardware issue which is about as useful as a fish with boobs. It's a complete shambles of a situation

Edit - Oh and handing out free 'bumpers' is like giving a mine victim a plaster - it's not a real solution is it

[Edited on 16-07-2010 by Dom]

Have they bullshitted customers though? Until now they've not really commented on it which is understandable until they'd formulated a worthwhile response. They've come out with an explanation and offered a free case.

Doesn't seem like a shambles to me. If people were getting dropped calls in massive numbers then they would need to do more, but if the figures they've put out are correct, it's not better or worse than the 3GS.

I agree that the software fix is a bit pointless though.

Rob_Quads

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Registered: 29th Mar 01
Location: southampton
User status: Offline

16th Jul 10 at 19:33

I can 'cause' the signal drop. Have I ever dropped a call or had any problems. No. Thats why IMO its not such a bid deal. In real world use it barely affects anyone.

SXI - Matt

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Registered: 8th Jul 07
Location: Leicestershire Drives: Corsa C SRI
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16th Jul 10 at 19:46

What happening about the yellow stain iv read about?

sam_homepc

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Registered: 27th Dec 08
Location: Hampshire Drives: Merc CL600, Fiesta, Corsa
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16th Jul 10 at 19:46

Have we established how/when you get this free bumper case thing they're offering? Might have missed it in one of the previous posts...

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Bart

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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline

16th Jul 10 at 19:50

Apple Antenna Page:
http://www.apple.com/antenna/

SXI - Matt

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Registered: 8th Jul 07
Location: Leicestershire Drives: Corsa C SRI
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16th Jul 10 at 20:08

I'll ne fine then im right handed

going by were the black stripe is

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Registered: 10th Sep 03
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17th Jul 10 at 00:25

Wonder what cases will be available, also assuming that you'd need to have bought the case from Apple to get a refund. I'd quite like a bumper but the only place to get it from is EBay at an inflated price