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Author Computer customer service
fiestakidda
Member
Registered: 23rd Oct 02
Location: Darlington (Come On Boro)
User status: Offline
16th Apr 04 at 20:34   View User's Profile U2U Member Reply With Quote
Just bought a new pc the other day and picked it up today. Went to turn it on and it told me that basically it was buggered. So got on the phone to customer service they try to fix and say it summit to do with the hard drive.

Now i have to buy a stupid disc for like £7 to fix the problem, if that even work. NOT HAPPY

What do people suggest best plan of action??
Tim
Site Administrator

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Registered: 21st Apr 00
User status: Offline
16th Apr 04 at 20:38   View Garage View User's Profile U2U Member Reply With Quote
Um where did you buy it from? Surely if it's brand new it should work first time...
Dave
Member
Registered: 26th Feb 01
Location: Lancs
User status: Offline
16th Apr 04 at 20:40   View User's Profile U2U Member Reply With Quote
Time?
fiestakidda
Member
Registered: 23rd Oct 02
Location: Darlington (Come On Boro)
User status: Offline
16th Apr 04 at 21:14   View User's Profile U2U Member Reply With Quote
No bought it from currys, cost me 1k to buy and i'm not happy one bit cos it just doesn't work at all. The guy on the end of the phone said do a system restore and even that didn't work.

Now i'm having to spent £7 that i shouldn't have to spend at all cos it should have worked to start with
groom
Member
Registered: 19th Apr 03
Location: In front of my pc
User status: Offline
16th Apr 04 at 21:15   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by CorsaDave
Time?


22.15 m8
Cavey
Member
Registered: 11th Nov 02
Location: Derby
User status: Offline
16th Apr 04 at 21:28   View User's Profile U2U Member Reply With Quote
I work at Curry's

Go in to Customer Services, kick up a fuss, say you want a new one and you aint paying any extra, they'll probably have to order you one in from the Warehouse, (2-4 days) but you should be entitiled to a new one anyway :S
Trucido
Member
Registered: 14th Jun 03
Location: Bristol
User status: Offline
16th Apr 04 at 22:30   View User's Profile U2U Member Reply With Quote
yeah trading standards crap etc...within the 28 days they must give you a replacement or a full refund if faulty and after that its usually repair or replace unless its damage caused by wear + tear or urself
fiestakidda
Member
Registered: 23rd Oct 02
Location: Darlington (Come On Boro)
User status: Offline
17th Apr 04 at 09:57   View User's Profile U2U Member Reply With Quote
Got in touch with them this morning and kicked up a stink on the phone, said in no way was i gonna be paying £7 for summit that i haven't even done. So they said ok went off rang me back and told me a new one will be there to collect on tuesday.

So happy days but i'm still down a pc that should have been here working as we speak.
Second time lucky i hope lol

 
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