stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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Basically I've got a samsung u700 and the screen has gone. Looks like a hardware issue. I'm paying £40 a month on contract with Vodafone.
Previously I'd phone up, and they'd send a new one out and I'd swap it with the existing handset. NOw they want me to go to my nearest store and hand it in so that they can send it away for repair! I'd have to wait for them to repair/replace!
I'm not happy. Do all over networks do this? Its really swaying me to change to 02 and get the iphone when renewal is up!
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Alex.S
Basically I've got a samsung u700 and the screen has gone. Looks like a hardware issue. I'm paying £40 a month on contract with Vodafone.
Previously I'd phone up, and they'd send a new one out and I'd swap it with the existing handset. NOw they want me to go to my nearest store and hand it in so that they can send it away for repair! I'd have to wait for them to repair/replace!
I'm not happy. Do all over networks do this? Its really swaying me to change to 02 and get the iphone when renewal is up!
because we have none in stock as they are no longer made.
we cant provide something we dont have-hence why go to store and get a loan phone whileyours is repaired.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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all networks do this. If u want replacements if its faulty or damaged whatever the reason. U have to pay insurance.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Jambo
all networks do this. If u want replacements if its faulty or damaged whatever the reason. U have to pay insurance.
actaully, if we have the handset in stock, we do send a courier to exchange the handset the next day.
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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quote:
Originally posted by bubblevaux
quote:
Originally posted by Jambo
all networks do this. If u want replacements if its faulty or damaged whatever the reason. U have to pay insurance.
actaully, if we have the handset in stock, we do send a courier to exchange the handset the next day.
Fairplay if they're not in stock as no longer made.
The woman on the [hone said that they stopped exchanging ANY phone now via mail due to the amount that went missing? Is this Bullsh1te? Hope so
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by Alex.S
quote:
Originally posted by bubblevaux
quote:
Originally posted by Jambo
all networks do this. If u want replacements if its faulty or damaged whatever the reason. U have to pay insurance.
actaully, if we have the handset in stock, we do send a courier to exchange the handset the next day.
Fairplay if they're not in stock as no longer made.
The woman on the [hone said that they stopped exchanging ANY phone now via mail due to the amount that went missing? Is this Bullsh1te? Hope so
that is bullshit.
pm me ur number tomorrow ill check things for u
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