Huwsi
Member
Registered: 27th Apr 07
Location: Bangor, Gwynedd
User status: Offline
|
This week I have just Had Broadband activated in my house. my ISP is Sky and they could only offer me a 10Mb Connection.
Fair enough I thought as I'm A regular user of the Internet. To say I'm angry with the speed is an understatment 
It takes 20 mins to load onto most pages and Youtube is out the question because it took an hour just to start playing the video This is the only site which works porfectly every time at a very pleasant speed 
Surely this shouldn't be
It's not my computer because I've just bought a brand spanking Lappy and Is what I a use to brows. What I do know is that sky are useing BT's servers at my local exchange.
What can I do to solve my problem? because quite frankly it's doing my nut in trying to read E-mails ect. 
|
Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
|
google sam knows, test what speed you can get there. depends on distance from exchange and how many people in your area have adsl broadband you see..
|
willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
|
Tell Sky support and see what they say.
As a test... try pinging 212.159.13.49
|
dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
|
Have you done your online speed test yet?
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
Try phoning customer support. Why do people always ask on here
|
dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
|
Because usually you get fobbed off with the same old excuses that are either lies or they think you are stupid, which, admittedly, the majority of customers are.
|
ed
Member
Registered: 10th Sep 03
User status: Offline
|
Ok, but you might not, so you will be a damn sight closer to getting the problem sorted.
|
Huwsi
Member
Registered: 27th Apr 07
Location: Bangor, Gwynedd
User status: Offline
|
Well i can't exactly phone them at1.20 AM and Hairdryer them 
Online speed tests won't actually load within half an hour and then the actually don't seem to pick anything up
|
dannymccann
Member
Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline
|
Dont suppose you have another router you can try it with? Or with Sky dont they give you your account details?
Have you got it on a wired or wireless connection? If on wireless try going wired and see if it makes a difference
|
Huwsi
Member
Registered: 27th Apr 07
Location: Bangor, Gwynedd
User status: Offline
|
Not on me, it seems faster with the cable and I shall be getting a new wireless modem off a friend tonight to see whether that makes a difference 
|
Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
|
Normally the first 10 days your DSL has to establish a high stable speed.
I can't remember where I read this, but apparently you should restart (or turn off/on) your router once a day for the first 7 days, then leave it on constantly for the next 3 days.
|
