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Author play.com - returns!
kz
Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
2nd May 09 at 11:17   View User's Profile U2U Member Reply With Quote

Just got a tee shirt through the post, it's a bit big...

Was looking into sending it back for a small size, but it looks as if you can't send something back unless it was actually their fault, i.e. they sent the wrong size etc.

Has anyone done this before? I know I'll have to pay postage but doesn't bother me as it wasn't that expensive anyway!
Ben G
Member

Registered: 12th Jan 07
Location: Essex
User status: Offline
2nd May 09 at 11:35   View User's Profile U2U Member Reply With Quote

did you sign for it when it got delivered?

if not, damage it then send it back.
Cavey
Member

Registered: 11th Nov 02
Location: Derby
User status: Offline
2nd May 09 at 11:41   View User's Profile U2U Member Reply With Quote

If it wasn't that expensive is it worth the hassle? Order the smaller size and ebay the bigger one?

Dunno about their returns policy tbh tho
fazza
Member

Registered: 7th Feb 08
Location: Plymouth
User status: Offline
2nd May 09 at 11:45   View User's Profile U2U Member Reply With Quote

pics of said tshirt?
Jambo
Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
2nd May 09 at 11:56   View User's Profile U2U Member Reply With Quote

i ordered the wrong memeory card once, my mistake and they acepted it fine.

Just ask them to return it, theycan only say no
Joe
Member

Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
2nd May 09 at 12:13   View User's Profile U2U Member Reply With Quote

I think anything bought online is returnable. Its completely shoddy customer service if you can't return an item.

Where does it say you can not return it?
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
2nd May 09 at 13:53   View User's Profile U2U Member Reply With Quote

distance selling rules, you can return it, i think only if its un-opened or something though. have a read it defo says on there website somewere.
Robbo
Member

Registered: 6th Aug 02
Location: London
User status: Offline
2nd May 09 at 14:03   View User's Profile U2U Member Reply With Quote

distance selling regs say you can return anyhign within 14 dys for a full refund
Deadude
Member

Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
2nd May 09 at 15:58   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Robbo
distance selling regs say you can return anyhign within 14 dys for a full refund


minus any restocking fee the company can apply... normally 30% or less
Jamescorsa97
Member

Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
2nd May 09 at 16:44   View User's Profile U2U Member Reply With Quote

http://www.play.com/HOME/HOME/6-/Help.html?page=elecgadg
Jamescorsa97
Member

Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
2nd May 09 at 16:45   View User's Profile U2U Member Reply With Quote

http://www.play.com/HOME/HOME/6-/Help.html?page=ret#jump-02
kz
Member

Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
3rd May 09 at 10:40   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by fazza
pics of said tshirt?




It's Junk Food.

Cheers guys well I might just buy the smaller size and try and rid of the other one at some other point I guess!? Seems effort to get it sent back lol.

[Edited on 03-05-2009 by kz]

 
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