Ojc
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Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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quote:
Originally posted by Marc
I'm on the help desk all week at work, get irate financial advisers ringing up giving you policy numbers etc. Hate receiving calls!
We must do a very similar job. All IFA's are cunts.
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Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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I'm fine with speaking to people on the phone, think it's just a confidence thing and being used to it (I also used to deal with complaints over the phone). My girlfriends mum/brother get me to phone up to get fast food delivered because they don't like talking on the phone 
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sc0ott
Member
Registered: 16th Feb 09
User status: Offline
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i sold a phone about 3 months ago to an ex. i had/have insurance on that phone and i pay something like £9 a month. i still havent cancelled the insurance because i cant be bothered phoning. i would rather text them saying i want to cancel.
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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yep i'm the same. there is something about the first thirty seconds of a call that scares the crap out of me. i hate intorducing myself and announcing the reason i am calling them. i get my words all mixed up and sound like a fucking retard. it does my head in because I am great at letter writing and talking face to face. i'm glad there are so many people that are the same as i've always thought it was just me.
do you think it has anything to do with our generation? older people always seem relaxed on the phone and i think it's because they have always had to use it to sort stuff out. we have had emails available for ages so we don't have to use the phone if we can help it.
[Edited on 19-08-2009 by C2RL R]
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LukeD
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Registered: 23rd Jan 07
Location: Shropshire
User status: Offline
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Telephone Job interviews. Nervous allready because its an interview; but on the phone aswell- no chance... its a misson even saying the simpliest of things.
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jezza
Member
Registered: 19th May 07
User status: Offline
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Haha, I didn't know so many people got like this, I do too. Always get really fidgety before I actually make the call, but then it's fine anyway. Always like to know what I've got to say beforehand.
My ex used to have to go out of the room to make calls, and got angry if I came near her
Current girlfriend makes me order any takeaways over the phone etc, though I am working on breaking this habit!
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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i'm ok phoning takeaways and taxi's etc, its just every other phone call that i hate.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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MAN UP!
A mate of mine I work with has this problem.. He says standing up helps.
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kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
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quote:
Originally posted by sc0ott
i sold a phone about 3 months ago to an ex. i had/have insurance on that phone and i pay something like £9 a month. i still havent cancelled the insurance because i cant be bothered phoning. i would rather text them saying i want to cancel.
lol sometimes it's do with being lazy. About two years ago I phoned up and put insurance on my phone, I now think it's a waste and wanna cancel it but this time around I just cba phoning 
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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just cancel the direct debit. job done.
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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quote:
Originally posted by Ojc
quote:
Originally posted by Marc
I'm on the help desk all week at work, get irate financial advisers ringing up giving you policy numbers etc. Hate receiving calls!
We must do a very similar job. All IFA's are cunts.
I work for Aviva, setting up bank accounts etc. But have to cover the help desk every 2 weeks.
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Ojc
Member
Registered: 14th Nov 00
Location: Reading: Drives : Clio 197
User status: Offline
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quote:
Originally posted by DaveyLC
MAN UP!
A mate of mine I work with has this problem.. He says standing up helps.
That deffo helps, but when everyone else is sat down you look like a plank.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Person on the phone cant see that though 
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Danny P
Member
Registered: 20th Nov 02
Location: Cleckheaton, West Yorkshire
User status: Offline
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I pace up & down like a mad man when i'm on't phone
When I know what i'm talking about, like someone rings me at work i'm fine. Its when I have to ring out and request something that I dont really know what the hell I want I have a problem. Ringing IT at work is a nightmare as I often have no clue as to what I actually want and expect them to fix my PC with me uttering the words "its not working properly"
Dont like ringing call centres either. I kept my old mobile for about 2 months longer than I could have because I was too scared to ring up and ask for an upgrade 
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Lawrah
Premium Member
Registered: 25th Dec 04
User status: Offline
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I used to have a huge issue with this! But I faced my fear and got a call centre job when I was 16 and that seemed to cure it! I stilll dont really like answering numbers I dont know
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Daimo B
Member
Registered: 20th Mar 00
User status: Offline
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Im ok now, but a few years back i'd get nervous, maybe thats where i kept changing jobs
Now, i don't care. Had a huge row with a director this morning, i don't care If im sure im in the right, i'll argue tooth and nail until proving my point, unless someone can prove that im wrong, in which case im happy to apologise and look at another angle.
Hence proving im the same in real life as i am on here.
Do not piss me off  You will feel my wrath.
Honestly though, I went on an "assertiveness course" and it really helped my life. Helped control anger and frustration, fear, intimidation etc. It showed you how to take a sh1tty person on the phone, and turn it around so they are answering to you, not telling you what they want to say. What questions to ask etc..
It really worked for me, as i'd get angry, then go mental down the phone, hence annoying my bosses. By the time i left, i was taking on the most miserable nasty b1tchy secretaries who always caused hassle, and telling them in so many words "im here to help, if you get so abusive or nasty down the phone, im within my right not to help you, why bite the hand thats feeding you, why would I want to help you if you've jsut called me to have a massive go about a system i didn't write? I just support it. I understand your angry because xyz aint working, but at the end of the day, you taking your anger out on me and using me as a verbal punchbag really isn't going to make me want to help you in any way is it etc..." The attitude of aggression quickly turned to defence as someone stood up and not took their cr4p... Before long, those problem users were no longer a problem for me. Just everyone else still
Have a look into it, really could help.
[Edited on 19-08-2009 by VXR]
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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Same with me, I hate phoning, I usually go and see the person face to face if I can.
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Ian W
Member
Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline
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Don't have a problem with it, all my jobs have involved some sort of phone answering though so maybe im used to it.
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RCS
Member
Registered: 26th Jan 05
Location: Lichfield/Dundee
User status: Offline
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I go through stages of hating talking on the phone. Sometimes I'm ok and just get on with it, but other times when I think about it before hand I get all nervous.
Face to face I'm fine - got to give a tour of facilities tonight to 30 people and I'm not phased about it. But I'm doing a phone interview for Radio 5 on Saturday and I'm bricking it!
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