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Author Phones bust - mam put it in washing machine.....
Jamescorsa97
Member
Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
3rd Nov 09 at 20:34   View User's Profile U2U Member Reply With Quote
I have insurance with Orange, will they issue me a new phone if I tell them the truth?

Or Is there a specific story to get past all the "you were not taking care pf the phone" stuff?

Cheers
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
3rd Nov 09 at 20:38   View User's Profile U2U Member Reply With Quote
Nope, they'll know it was water damaged as soon as it's sent back. If you don't have insurance they might offer you a refurbished phone but you'll probably have to pay for it.
Jamescorsa97
Member
Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
3rd Nov 09 at 20:38   View User's Profile U2U Member Reply With Quote
So do i just tell the truth and see if i can get a replacement?
Matt L
Member
Registered: 17th Apr 06
User status: Offline
3rd Nov 09 at 20:40   View User's Profile U2U Member Reply With Quote
firstly (aslong as you havent tried to switch it on) stick it in the airing cupboard for a day or 2 so its totally dried out may work again.

But i doubt the insurance will cover water damage.
Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
3rd Nov 09 at 20:41   View User's Profile U2U Member Reply With Quote
Go into the police station, say you think it's been stolen. Get a crime reference number.

It takes less than 5 minutes.
Shell
Premium Member

Registered: 14th Oct 08
User status: Offline
3rd Nov 09 at 20:43   View Garage View User's Profile U2U Member Reply With Quote
I had insurance on my phone years ago, I dropped three in water and each was replaced.

[Edited on 03-11-2009 by Shelley]
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
3rd Nov 09 at 20:44   View User's Profile U2U Member Reply With Quote
Depends on the what insurance you had. I once had 3 months cover for free that covered accidental damage, including moisture. However the premium afterwards was shocking.

Or you can commit fraud/deception like Alex is suggesting
Jamescorsa97
Member
Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
3rd Nov 09 at 20:51   View User's Profile U2U Member Reply With Quote
well i have Orange Care

http://www2.orange.co.uk/servlet/Satellite?cid=1096023565198&pagename=OUKPersonal/Service
Jamescorsa97
Member
Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
3rd Nov 09 at 20:52   View User's Profile U2U Member Reply With Quote
http://www1.orange.co.uk/mobileterms/careterms.html

it does not say anything in the exlusions part about water damage?

Think i would be ok?
Jamescorsa97
Member
Registered: 19th Aug 04
Location: Middlesbrough Drives: Cliosport 182
User status: Offline
3rd Nov 09 at 21:29   View User's Profile U2U Member Reply With Quote
Just told Orange it fell out my pocket at work and landed ina puddle. They bought it but i gte charged £15 admin fee!

Suppose its better than anything else, gets delivered tomorrow between 6 & 10.
Mike
Organiser: North West and North Wales
Premium Member

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Registered: 20th May 06
Location: nr. Skipton, North Yorkshire
User status: Offline
3rd Nov 09 at 21:45   View Garage View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Shelley
I had insurance on my phone years ago, I dropped three in water and each was replaced.

[Edited on 03-11-2009 by Shelley]


Clumsy much?
Mertin
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Registered: 12th Oct 05
Location: Scotland
User status: Offline
4th Nov 09 at 12:44   View User's Profile U2U Member Reply With Quote
You take out insurance so that your covered if your phone gets lost / stolen or damaged.

So im sure they would replace it for water damage
noshua
Member
Registered: 19th Nov 08
User status: Offline
4th Nov 09 at 16:24   View User's Profile U2U Member Reply With Quote
Orange Care covers water damage, lady confirmed it on the phone to me 2 days ago.

Couple of people I know have claimed for water damage who are on Orange, replacement next day

 
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