Martin W
Organiser: South East Premium Member
Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
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Hi
i bought some refurbished mint cav slabs and arranged from them to be picked up from lancs to me in london. DHL delivered it when it got it here was a big chip in the wheel and the centre cap had snapped. phoned DHL who accept the claim and will pay providing i get the company i ordered it from to make a claim. however wheelcourier.com have no contact number and havent replyed to any of my emails.
therefore i cannot claim anything at all.
does anyone know where i stand with this matter, asked for WC.com number via directory enquires and DHL but they all say they dont have it, all i have is a email which they dont reply.
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chrisritch
Member
Registered: 2nd Sep 08
Location: Northants Drives: V40
User status: Offline
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id contact trading standards, companys house, citizens advice etc. may sound over the top but fuck it its your hard earned moneys
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leon.
Member
Registered: 24th Jun 08
User status: Offline
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i'm having problems with wheel courier at the moment too!!!
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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Registrant:
Wheel Courier
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB
Domain name: WHEELCOURIER.COM
Administrative Contact:
Courier, Wheel
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB
+44.7970889533
Technical Contact:
Courier, Wheel
Wheel Courier
Haywood House North Dumfries Place
Cardiff, Cardiff CF10 3GA
GB
+44.7970889533
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SRI-LEE
Member
Registered: 16th Feb 08
Location: kendal
User status: Offline
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they are useless!! my brother used them,bought 4 alloys only 3 arrived! tehy then payed him £40 for a wheel and tyre worth £200! luckily i managed to get a wheel for no cost from work so £40 whent towards a tyre,but there useless with communication and are not polite at all,my brother postyed everywhere about them so no one use them,sorry to here bout this mate
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Martin W
Organiser: South East Premium Member
Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
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quote: Originally posted by leon.
i'm having problems with wheel courier at the moment too!!!
whats happening with you?
cheers jamied, the number doesnt connect, cant see getting anything back from them now.
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sand-eel
Member
Registered: 15th Mar 07
Location: carluke/braidwood--IRNBRULAND
User status: Offline
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It appears its run from a guys flat.
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gavin18787
Premium Member
Registered: 22nd Feb 05
Location: Basildon, Essex
User status: Offline
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Send the welsh lot round to his
So what is the company? They just arrange things and then pay DHL like parcel2go etc
Drives supercharged Tec with torque
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AlunJ
Member
Registered: 3rd Apr 07
Location: Newport
User status: Offline
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the address is an office block in cardiff, easy enough to get to, I was in cardiff yesterday and would have gone for a nose
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Martin W
Organiser: South East Premium Member
Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
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quote: Originally posted by gavin18787
Send the welsh lot round to his
So what is the company? They just arrange things and then pay DHL like parcel2go etc
yes mate i guess so ,
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Martin W
Organiser: South East Premium Member
Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
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quote: Originally posted by AlunJ
the address is an office block in cardiff, easy enough to get to, I was in cardiff yesterday and would have gone for a nose
im from london mate, its kinda a bit too far away i did have a number for the office block , but they said there is no one under that name there.
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IvIarkgraham
Premium Member
Registered: 27th Mar 04
Location: Ellesmere Port, Cheshire
User status: Offline
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parcels to go were like this when they lost one of my parcels
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Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
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I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!
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mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
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Dumfries place is in Cathays isnt it?
rough as fuck round there if so
[Edited on 16-10-2010 by mattk]
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Martin W
Organiser: South East Premium Member
Registered: 10th Aug 09
Location: Welling, Greater London
User status: Offline
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quote: Originally posted by Jonny Ingham
I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!
oh right, yeah they had a big chunk out of them and the centre cap was snapped
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Ingham
Banned
Registered: 9th May 08
Location: Burnley, Lancashire
User status: Offline
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quote: Originally posted by deadliner
quote: Originally posted by Jonny Ingham
I know the lad you bought them off, he was telling me about this the other night! Can't trust couriers any more!
oh right, yeah they had a big chunk out of them and the centre cap was snapped
I loved them Slabs as well, immaculate!
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Tomnova16
Premium Member
Registered: 21st Jan 06
Location: Gerrards Cross Drives: Porsche 911
User status: Offline
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i used them a few months back for some ferrari wheels,
not a problem but maybe thay have gone downhill
http://www.lemass.co.uk/ for all your automotive/bodyshop needs
Located in Chalfont st Peter
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andyc1234
Member
Registered: 7th Nov 06
Location: Lancashire
User status: Offline
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i used them plenty of times no problems at all
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Jake
Member
Registered: 24th Jan 05
User status: Offline
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thats all well and good but all it takes in one transaction that goes wrong to see how shite their customer service is
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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If a website sells a product or service online, it's illegal to not have full contact details (INCLUDING phone number) as per the Distance Selling Regulations.
I would contact Trading Standards if I were you, secondly I would contact DHL and explain the situation with them - if this has happened before they may well close wheelcourier.com's account with them.
Also, businesses can have "virtual offices" - that is, a proper business address for paperwork but they don't physically exist there (this is used by people running home based businesses for example - which I suspect is the case with this outfit because of the mobile number on the domain WHOIS info).
I would advise anyone on here NOT to use this website in future.
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Sam
Moderator Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Also, their T&Cs on their website is a joke - you're supposed to tell people who you are to make it legally binding FFS
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