Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Posted in here so it gets seen rather than house day.
Woke up this morning to find my boiler pissing out water, all down the walls etc etc.
Called british gas, only to be told "sorry sir, your cover expired in may". To which i replied, its auto renew unless i disagree to the price increase, so why hasnt it just renewed?
In the end after alot of arguing and getting managers involved, i was told it was there mistake and that the type of cover i had has expired (by sounds of it any package without a service). They should have sent letters out but they didnt, telling people they needed to change packages completely.
They finally agreed to put me back on the cover and come and look.
So if you have cover, check direct debits are still coming out etc, as this could have cost me a fortune this morning had i not argued the case for as long as i did.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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How much do you pay for the cover? My boiler bust and it was a set fee of abotu £126 from British Gas no matter what was wrong with it. Think the board had gone which was over £200+ worth so that was a winner. Can't see the point in paying for cover if it's a set fee like that, plus the work is warrantied too. Come to think of it, I never paid that bill either 
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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It was £13 a month.
Its now £17 a month.
Works ok if you only have 1 boiler breakdown per year, but ive now had 3 this year, all being very expensive parts. Which even at £126 three times would mean a lot more than i pay now. Plus i now get a service ( which isnt worth a wank).
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mattk
Member
Registered: 27th Feb 06
Location: St. Helens
User status: Offline
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what boiler do you have? Im willing to bet its an Ideal.
I like that they have introduced that you only get cover if you have it serviced every year, Im advertising on the back of it
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Mine was, an Istor, piece of shit.
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Simon L
Member
Registered: 24th Mar 02
Location: Glasgow
User status: Offline
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Similar thing happened to me. I just figured after a year it would auto-renew and they would continue to take the direct debits.
Boiler broke down, called them and they said it had expired. Similarly after some debate they reapplied it, and came out, but i had to pay the monthly bills from when it had stopped, but that's just to be expected.
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Mattk, its a powermax
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