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Author EE Network - No internet
Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
4th Oct 13 at 07:05   View User's Profile U2U Member Reply With Quote
Anyone else having issues?

Have full 4g/3g signal but no data working. Reset network settings, sim in/out turned cellular data on and off but still no joy.

Been two days so far.


Anyone else?
Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
4th Oct 13 at 07:11   View User's Profile U2U Member Reply With Quote
Fine in MK.
Nic Barnes
Member
Registered: 5th Apr 04
Location: nowhere near ginger people
User status: Offline
4th Oct 13 at 07:18   View User's Profile U2U Member Reply With Quote
Fine in carlisle
A2H GO
Member
Registered: 14th Sep 04
Location: Stoke
User status: Offline
4th Oct 13 at 08:09   View User's Profile U2U Member Reply With Quote
Definately leave, not acceptable.
James
Member
Registered: 1st Jun 02
Location: Surrey
User status: Offline
4th Oct 13 at 08:58   View User's Profile U2U Member Reply With Quote
Yep you should leave. I'm leaving O2 after 14 hours yesterday of no phone/internet. Although TBH I was thinking about leaving anyway, it has just convinced me.
fred7
Member
Registered: 17th May 04
Location: Rugeley, Staffordshire
User status: Offline
4th Oct 13 at 09:00   View User's Profile U2U Member Reply With Quote
What phone do you have?
Tom J
Organiser: South Wales
Premium Member

Registered: 8th Sep 03
Location: Bridgend
User status: Offline
4th Oct 13 at 16:41   View User's Profile U2U Member Reply With Quote
i had no internet yesterday on o2
Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
4th Oct 13 at 16:42   View User's Profile U2U Member Reply With Quote
Update, not a signal issue. I had hit my useage limit so they cut the internet off. Slightly annoying but I didn't get charged, then when I was on the phone they upped my data limit to 2GB for £0 so I cant say fairer than that.
Nic Barnes
Member
Registered: 5th Apr 04
Location: nowhere near ginger people
User status: Offline
4th Oct 13 at 17:02   View User's Profile U2U Member Reply With Quote
ee ftw
Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
4th Oct 13 at 17:33   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Nic Barnes
ee ftw


I wholeheartedly agree Mr Barnes.
kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
12th Oct 13 at 11:36   View User's Profile U2U Member Reply With Quote
Had this for 4 days now... contacted EE and they said to turn my wifi off yeah, that's going to help my 4G. Really hope they get this sorted, pissing me off now.
Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
12th Oct 13 at 12:43   View User's Profile U2U Member Reply With Quote
Tbh turning wifi off could help
Some people... Could automatically be connecting to a hot spot, and because you haven't logged into the hotspot internet won't work.
I'm not saying this is the case with you, but if you don't think it would make a difference, why didn't you tell the person that or try whilst still on the phone)
Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
12th Oct 13 at 13:26   View User's Profile U2U Member Reply With Quote
Have you rung them Kz? Sorted me out in less than 15mins. They have a set of elimination questions to get through to assist them diagnosing things. Like Generation said sometimes you can get hooked onto a hotspot that you have no access to so will stop your internet.
Remember they get 5000 calls a day from people who don't know which end to speak in, let alone fix a connectivity problem.



[Edited on 12-10-2013 by Jambo]
kz
Member
Registered: 9th Aug 02
Location: Southend, Essex Drives: Mini Cooper S
User status: Offline
14th Oct 13 at 21:51   View User's Profile U2U Member Reply With Quote
Well it's started working again today, totally random, nothing to do with wifi etc.

Reckon there was a mast problem round here for a few days as I had a mate on EE who was having problems too.

 
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