boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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I'm sure no one on here will know the definitive answer, but I wanted opinions before I go ape at a company.
Basically my wife ordered a £120 item online 5 weeks ago and subsequently returned it via recorded delivery 4 weeks ago for a refund.
3 weeks ago there was no sign of our refund, so we tracked the delivery of the item online (Royal Mail) - no one was in at the return address, so a card was put through their letter box - they claim to have not received it, so my wife messaged them with the tracking number so that they could either collect in person or arrange redelivery, neither of which was done.
Now, I'm stuck, as Royal Mail have our parcel and cannot attempt redelivery as the company left it too long (more than 18 days), so presumably the parcel will come back to us for us to resend it at our expense.
I just wondered:
1.) who is now responsible for the pursuing the parcel, us or the company?
2.) should the company refund us for repeated delivery charges incurred because they weren't in for the initial delivery and couldn't be arsed to arrange a redelivery?
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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How did you pay?
I had similar recently as opened case through paypal. Sent item back to seller same as you, but seller refused to sign for the broken item I was returning.
Sent tracking receipts to paypal, they refunded me and eventually courier gave me back broken item.
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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First things first - you have the right to a refund under Distance Selling Regs 2000 assuming the goods were unused and are re-saleable.
The return postage technically falls to the seller although most T&C which you have contractually entered in to will ask you to cover it.
Given that you have tried, I'd probably pursue the refund and ask the company to make their own arrangements to collect.
Either way, they must refund as is their legal obligation. Stinky law for sellers but its designed to give you the same legal rights as if you have inspected in person.
There are exemptions which you should ensure you are not foul of, ie. the item was personalised or otherwise specially prepared for you or that you yourself are using for business purposes.
Most shops will take it back and cover postage but that's not the law so don't confuse the two. But you are able to return and have done so in accordance with your responsibilities (within 14 days is the big one there).
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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And if its clothes and she just doesn't like them then she's a nob 
I get it a lot with car parts, pain in the tits when people buy things they don't really want or need but the law is the law.
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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Thanks Generation and Ian, I think I'll contact PayPal as a matter of course to tick all the boxes.
...and no Ian, it wasn't clothes or personalised items (or a sex toy before anyone comments, haha). It's the type of item that the company will be used to having returned. It was unused and undamaged too.
[Edited on 09-04-2015 by boylers11]
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Generation
Member
Registered: 7th Jul 09
Location: Essex
User status: Offline
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Easy if it's paypal and you'll probably end up with both cash and items, if they want to be shits about it.
Usually find paypal kicks people into gear though
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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Cool, thanks a lot I'll get on to PayPal tomorrow!
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ShEp
Member
Registered: 9th Aug 05
Location: Dingwall, Highland
User status: Offline
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quote:
Originally posted by Ian
And if its clothes and she just doesn't like them then she's a nob
This.
Fucking sick of BooHoo and NewLook bags turning up and getting sent back every 5 minutes, gonna cut off the internet (or her fingers) if it doesn't stop!!
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Offline
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quote:
Originally posted by boylers11
It's the type of item that the company will be used to having returned.
Now I'm curious.
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nibnob21
Premium Member
Registered: 16th May 10
Location: South Derbyshire
User status: Offline
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A boomerang?
MX5 Project Thread
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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Durex?
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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quote:
Originally posted by Ian
quote:
Originally posted by boylers11
It's the type of item that the company will be used to having returned.
Now I'm curious.
Lol, it's really not as interesting as you might think, but seeing everyone guess is funny!
One clue.....it's for her hobby (which I have absolutely nothing to do with)
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spencer88
Member
Registered: 6th Oct 08
Location: cornwall
User status: Offline
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Dogging outfit?
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taylorboosh
Member
Registered: 3rd Apr 07
User status: Offline
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Anal lube
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Stop being so bloody cryptic, just tell us what it is and maybe people can help!
quote:
Originally posted by ShEp
quote:
Originally posted by Ian
And if its clothes and she just doesn't like them then she's a nob
This.
Fucking sick of BooHoo and NewLook bags turning up and getting sent back every 5 minutes, gonna cut off the internet (or her fingers) if it doesn't stop!!
And I thought it was just my missus that did this!
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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quote:
Originally posted by DaveyLC
Stop being so bloody cryptic, just tell us what it is and maybe people can help!
Alright, keep your hair on! It doesn't matter what the item is!
The issue now appears to be almost solved. Royal Mail will be returning the item to us, then the company are apparently going to pay for a courier to collect it from us.
I've got my Paypal dispute drafted though, just in case.
Thanks for the help Ian and Generation 
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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quote:
Originally posted by boylers11
Alright, keep your hair on! It doesn't matter what the item is!
It does, because we all are eager to take the piss! 
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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That's the reason I haven't said! I've been on here long enough to know that! Haha!
It's really not that interesting...a bridle for her horse I think! Told you noone'd guess!
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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Defo bondage gear!
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Dan
Premium Member
Registered: 22nd Apr 02
Location: Gorleston on Sea, Norfolk
User status: Offline
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Get the paypal case started anyway so u do not run the risk of not reporting by the latest date
Adult GiftsClick here to vist us
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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quote:
Originally posted by ShEp
quote:
Originally posted by Ian
And if its clothes and she just doesn't like them then she's a nob
This.
Fucking sick of BooHoo and NewLook bags turning up and getting sent back every 5 minutes, gonna cut off the internet (or her fingers) if it doesn't stop!!
I thought it was just me. Every weekend there are a "couple of returns" to do from her weeks online
shopping
Corsa 2.0 16v Vegas - Sold
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boylers11
Member
Registered: 27th Jul 06
Location: Shropshire
User status: Offline
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quote:
Originally posted by DaveyLC
Defo bondage gear!
Haha, I wish! Just for proof, here's the beast in question:
In other news, I've started the case with PayPal just incase.
Thanks Dom
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