Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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Had a fk grill and smoked lights sent out to me, in two seperate parcels and the po managed to lose them both  they were both sent on the 5th, so its gonna be two weeks 2moro they have had them and they havent turned up, they havent been helpful at all just say claim the money back but i wanted the goods as i had them for a good proce and i prob wont find as good a deal again 
anything i can do to find this stuff? foned them up (head office, and local sorting office) and the guy who sent them has been to his post office, no sign anywhere, just say claim the compo
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sassyminx
Member
Registered: 10th Jan 04
Location: Hartlepool Drives: Cossie
User status: Offline
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id still kick up a fuss threaten em with local papers theyl soon get there arses in gear
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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Did you see Dispatches the other week? They've probably been nicked by some pikey still claiming benefits working part-time for Royal Mail without a security check......just like the other 200,000 per WEEK that get stolen from Royal Mail offices (proof here)...
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Nath
Member
Registered: 3rd Apr 02
Location: MK
User status: Offline
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I am the guy that sent them btw, and this is annoying me greatly! The PO are useless!
[Edited on 18-05-2004 by Nath]
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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my guess is they have been nicked too, or just lost coz they r just so useless
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Pikeys! I've had things lost before now but mainly they get damaged
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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two seperate parcels
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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takes the piss
the post round here is usually 90% good
just the odd letter thats late but it usually turns up
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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royal mail looses 400k letters a day 
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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quote:
Originally posted by RussSxi
royal mail looses 400k letters a day
and your smilling because?
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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Are you 100% certain that the parcels were sent in the first place?
If they were definately sent, then i'd assume that they were sent via insured delivery considering the value of the items. If they are insured, you can claim back the value of the products lost. You don't have to tell the post office that you were getting a bargain, claim back the full retail value of them, or better still, claim back the full value of the insurance. 
If the products werent sent via insured delivery, you only have yourself/seller/retailer to blame.
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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quote:
Originally posted by Adam-D
quote:
Originally posted by RussSxi
royal mail looses 400k letters a day
and your smilling because?
Bcause it's an interesting and mildly amusing fact?  
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Adam-D
Member
Registered: 11th May 02
Location: Cheshire
User status: Offline
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oh ok. i read that thing in the paper where they smoke weed on the rounds and steal credit cards and stuff
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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quote:
Originally posted by Dan Fearnley
You're all talking bollocks.
Elaborate..
quote:
Originally posted by Dan Fearnley
Rebrabuk - Do you not think that people try this all the time?
Try what?
quote:
]Originally posted by Dan Fearnley
Most cases with valuable items you will have to at least prove the replacement value.
When you send an item via Special Delivery, you do not have to prove the value of it. If it is lost and you aim the insurance money, then maybe you do have to prove it. If i send a digital camera with retail value of £30 via Special Delivery insured for £250, and it gets lost, whats to stop me telling Royal Mail it was worth £250? Afterall, there's plenty of digital cameras out there with retail value of £250.
quote:
]Originally posted by Dan Fearnley
If you have insurance for up to £100 say, Royal Mail won't give you £100 without checking first.
Checking what?
Checking the 'lost' item? a) It's lost so they can't b) If it's not lost, there's no need for the claim - problem solved.
Check the retail value of a product? If my lost parcel contained 'X' worth £30, but i told them it was 'Y' worth £250, they would only know about 'Y', so checking retail value would be fine with me.
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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Link
There you go, proof that my parcel's retail value is £250. Simple.
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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Nope, but you can't prove that i didn't.
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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Well you've changed your story now.
First you said i had to prove retail value, now you say i don't have to prove retail value, but prove my purchase.
I feel you may be the one talking bollocks afterall.
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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I'm assuming you work for Royal Mail. So could you please aquire the documents which prove that what your saying is correct and scan/upload them as i can't be bothered to go to my post office just to confirm this when it doesn't particularly concern me at present.
If you can't, then i guess we'll just have to agree to disagree, because i still think i will get my money. Where there's a will, there's a way..
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bree
Member
Registered: 16th Jan 04
User status: Offline
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i just gotta say ive had the mail lose everything i try to send to there over the last year and some1 tried to send me somethin from the uk and i never got it  i just dont get it neways hello
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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quote:
Originally posted by Dan Fearnley
http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=3100011
that basically explains the compensation policy. However, it states market value, but i'm pretty sure that the 'all you need to know' booklets state more about proving the value. Its basically to cover our own backs. We don't mind paying out £250 if the customer is covered to that amount and they've actually lost £250, but as i've said we'll make every effort to find out how much it was purchased for.
If you think you can swindle Royal Mail, go for it. Just be prepared in case we find out.....
Doesn't say anything about proof of purchase/ownership..
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Jodi_the_g
Member
Registered: 7th Aug 01
Location: Washington D.C
User status: Offline
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quote:
Originally posted by Rebrabuk
quote:
Originally posted by Dan Fearnley
http://www.royalmail.com/portal/rm/content1?catId=400144&mediaId=3100011
that basically explains the compensation policy. However, it states market value, but i'm pretty sure that the 'all you need to know' booklets state more about proving the value. Its basically to cover our own backs. We don't mind paying out £250 if the customer is covered to that amount and they've actually lost £250, but as i've said we'll make every effort to find out how much it was purchased for.
If you think you can swindle Royal Mail, go for it. Just be prepared in case we find out.....
Doesn't say anything about proof of purchase/ownership..
Are you just plain stupid, Every insurance company has a limit before they question paying out, in the royal mails case it seems to be £28.00.
You will need an invoice, thats like me saying my house got robbed and the crown jewels where there, I got a cut out in a magainze to show you how much they cost but I have not got a recipt or any proof of buying them.
YOU NEED PROOF FOR ANY INSURANCE CLAIM
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Rebrabuk
Member
Registered: 28th Mar 04
Location: North East
User status: Offline
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quote:
Originally posted by Jodi_the_g
Are you just plain stupid, Every insurance company has a limit before they question paying out, in the royal mails case it seems to be £28.00.
You will need an invoice, thats like me saying my house got robbed and the crown jewels where there, I got a cut out in a magainze to show you how much they cost but I have not got a recipt or any proof of buying them.
YOU NEED PROOF FOR ANY INSURANCE CLAIM
Since you obviously know all about Royal Mail's compensation schemes, perhaps you could provide the legal documentation that i requested earlier in the thread...
quote:
Originally posted by Rebrabuk
Could you please aquire the documents which prove that what your saying is correct and scan/upload them as i can't be bothered to go to my post office just to confirm this when it doesn't particularly concern me at present.
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stubbsy05
Member
Registered: 23rd Oct 02
User status: Offline
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I bet the post office have had them to mod one of their Corsa Combi Vans
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Tom
Member
Registered: 3rd Apr 02
Location: Wirral, Merseyside
User status: Offline
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barry_kellett99
Member
Registered: 19th May 03
User status: Offline
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quote:
Originally posted by Rebrabuk
quote:
Originally posted by Jodi_the_g
Are you just plain stupid, Every insurance company has a limit before they question paying out, in the royal mails case it seems to be £28.00.
You will need an invoice, thats like me saying my house got robbed and the crown jewels where there, I got a cut out in a magainze to show you how much they cost but I have not got a recipt or any proof of buying them.
YOU NEED PROOF FOR ANY INSURANCE CLAIM
Since you obviously know all about Royal Mail's compensation schemes, perhaps you could provide the legal documentation that i requested earlier in the thread...
quote:
Originally posted by Rebrabuk
Could you please aquire the documents which prove that what your saying is correct and scan/upload them as i can't be bothered to go to my post office just to confirm this when it doesn't particularly concern me at present.
Stop argueing you knob
He works for them
I am sure he knows his stuff
I used to be a delivery person, didnt get involved with the customer services/compensation side of things etc but we never lost mail that reached our office. (Non mainland UK)
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