Adrian flux- NOT HAPPY. - Corsa Sport - for Vauxhall and Opel Corsa B, Corsa C and Corsa D

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Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

25th Jan 06 at 11:47

After singing flux's praises, i am now really fumming with them, and shall be writing a letter of complaint!

When i renewed the corsa, i did so for 3 days, when they said they could switch it to the calibra. I said, ok how much for?
Their quote wasnt as good as elephant.co.uks so i simply said no thank you ive got a quote cheaper somewhere else.
She asked with who and how much, i said elephant £730. She said please hold.
Came back and said ok well do it for £720. So natuarally pleased with my previous service with them, i said ok.

Got my credit card bill adrian flux had taken £980 of my money

1st phone call, girl was apologetic and said yes well re-process the refund, finie i thought.

Checked on-line today they gfave me a refund of £189.

Rang up suitibly pissed off, asked what had happned, she said sorry adrian flux took their commision and she would re-apply it with a full refund. A further £46 odd.

I did the maths i basically am ending up paying £747 (adrian flux conviniently "forgot" to tell me about a std £25 charge and also my £13 for accident cover)

So in short, if i had gone to elephant i would be better off, not by much but its the fact they LIED to me, or tricked me into signing up for another year.

Im angey

mwg

Member

Registered: 19th Feb 04
Location: South Lakes
User status: Offline

25th Jan 06 at 11:50

HIC also charge a £25 admin fee. They tell me about it but it still pisses me off

And they charge that £25 admin fee everytime theres a change to the policy whether it be a new car or just some mods need adding

BYRON

Member

Registered: 1st Jun 04
User status: Offline

25th Jan 06 at 11:51

Robbing Fuckers.

Edd

Member

Registered: 8th Nov 04
Location: Glasgow
User status: Offline

25th Jan 06 at 11:51

cancel the policy i think you have 14 days

_Allan_

Member

Registered: 24th Mar 04
User status: Offline

25th Jan 06 at 11:51

Do you not have 14 days to cancel?, I'd cancel and go with Elephant then

Corsa E-Tec

Member

Registered: 4th Feb 04
Location: Stevenage Drives: Leon Cupra
User status: Offline

25th Jan 06 at 11:54

i'm thinking of signing up

Rileysport

Member

Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline

25th Jan 06 at 11:55

quote:
Originally posted by Corsa E-Tec
i'm thinking of signing up

i just have

schoey

Member

Registered: 29th Jun 05
Location: Billinghay, Lincolnshire
User status: Offline

25th Jan 06 at 11:56

yeah, you have 14 days to cancel

Edd

Member

Registered: 8th Nov 04
Location: Glasgow
User status: Offline

25th Jan 06 at 12:11

jambo cancel and go with elephant i am insured with them and their service is top notch

Rileysport

Member

Registered: 18th Jun 04
Location: West Yorkshire
User status: Offline

25th Jan 06 at 12:16

quote:
Originally posted by Edd
jambo cancel and go with elephant i am insured with them and their service is top notch

not in my experience.... utter crap service

Edd

Member

Registered: 8th Nov 04
Location: Glasgow
User status: Offline

25th Jan 06 at 12:19

have been nothing short of excellent with me mate must have turned a corner then

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

25th Jan 06 at 12:52

its outside 14 days, as they told me i hgad to wait 5days for the refund to clear.

Basically, i know its only £20 or whatever, but its the fact they lied.

Im ok to stay with them as they looked after me, but ive made 4 phone calls, which are premium rate numbers i.e not free on my phone ,so essentially it has been alot of hassle that is just unnessecary.

Just pissed me off. that is all.

rest of their service is top notch

Icy

Member

Registered: 31st Jan 01
Location: Edinburgh Drives: Mk3 Golf Gti
User status: Offline

25th Jan 06 at 12:57

am up for renewal in a month

bradfincham

Member

Registered: 20th Sep 02
Location: East Of England Drives: Clio 172
User status: Offline

25th Jan 06 at 13:03

Gary Moulson at Keith Michaels - 02086 427868

You will never ever have a problem again

Wrighty

Member

Registered: 28th Feb 04
Location: Howden
User status: Offline

25th Jan 06 at 13:21

theyve been ok with me,just pisses me off having to pay everytime you change a car,changed car 3 times in last year ffs

Member

Registered: 10th Sep 03
User status: Offline

25th Jan 06 at 13:25

I hate Adrian FLux. They employ cocky rude teenagers in their call center. I have phoned them a few times and they try and tell me what modifications I have on my car. The difining monent was when they didn't belive me that I didn't have an induction kit on my car

Ian

Site Administrator

Registered: 28th Aug 99
Location: Liverpool
User status: Online

25th Jan 06 at 17:09

Flux won't quote on my postcode.

Jambo

Member

Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline

25th Jan 06 at 17:18

quote:
Originally posted by Ian
Flux won't quote on my postcode.

I found them very helpfull, i guess its just their policy to not "mention" the £25 fee untill uve allready handed over, the rest is just human error, which is fine shit happens, i aint gunna be in a mood about it.

Just dont like the feeling i have now, after being sort of "duped" into thinking they were better value. TBH i probably wouldnt havbe changed to elephant as i liked flux, wil be considering it next time tho...

Ben

Banned

Registered: 12th Jan 03
Location: West Yorkshire
User status: Offline

25th Jan 06 at 17:22

HIC are fucking shite when you want to change over to another car

Twiggy

Member

Registered: 15th Oct 04
User status: Offline

25th Jan 06 at 17:50

ring em back and say "FSA" and they will shite there pants!

We do

ainsley_brader

Member

Registered: 24th Mar 02
Location: Tattershall, Lincolnshire
User status: Offline

25th Jan 06 at 23:20

Adrian flux are thiefs in suits!

Pop

Member

Registered: 8th May 03
Location: Reading
User status: Offline

25th Jan 06 at 23:31

i've never had any problems with flux ... when i last changed my policy to add some new mods like my rollcage and buckets my premium didn't change and they even waived the administration fee

Jake

Member

Registered: 24th Jan 05
User status: Offline

25th Jan 06 at 23:33

quote:
Originally posted by Twiggy
ring em back and say "FSA" and they will shite there pants!

We do

whats FSA?

mentalasanything

Member

Registered: 27th Jan 04
Location: Hengoed Drives:Corsa Sport
User status: Offline

25th Jan 06 at 23:53

quote:
Originally posted by jake

quote:
Originally posted by Twiggy
ring em back and say "FSA" and they will shite there pants!

We do

whats FSA?

Financial Services Authority.

mav

Member

Registered: 19th Jun 01
Location: Scotland
User status: Offline

25th Jan 06 at 23:54

i have had no problems with them but never made a claim..Will be laeving them on 8th of feb i think for another insurer...

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