Dan Lewis
Member
Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
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I ordered a rear hub+ bearing for my car from a place in london called suzukishop "special order", I placed the order the 2nd day in March and they said they are on back order till at least the 15-16th March. About the 9th i rang up to cancel the order and somebody said they would pass the message on. Now today 1month on the part has arrived on my doorstep.
What are my rights on the part that i ordered then cancelled? As i dont need it anymore as a garaged sourced one alot cheaper so i got that instead. Now i'm wondering how are my rights affected because the part was special ordered?
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VegasPhil
Premium Member
Registered: 16th Jan 05
Location: Fareham, Hants Drives: Octavia VRS
User status: Offline
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Did you get a name for who you cancelled with?
Technically Customer should be right, but it depends on this as it's a special order part. You could call up and ask for the credit note I guess.
Corsa 2.0 16v Vegas - Sold
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Dan Lewis
Member
Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
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i cant even find anything on trading standards on "special order parts" only this: Exceptions to the right to cancel
Services which are to be provided within seven working days. If you have agreed that the service will start before the end of the cooling off period, you will not be entitled to cancel once the service has started. Remember, the trader must tell you this in writing, otherwise you will be able to cancel.
I had no invoice nothing until the package arrived today.
And no i cant remember the name as it was near enough two weeks ago
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Dan Lewis
Member
Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
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and this:
The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, you should put this in writing, either by letter (a proof of postage certificate or even recorded delivery would be wise), or you can fax or email. A telephone call is not sufficient, unless both you and the trader agree otherwise. The time limits are as follows:
Goods: Seven working days after the day on which the goods are received;
so surly i can get a full refund
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Ben G
Member
Registered: 12th Jan 07
Location: Essex
User status: Offline
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a telephone call is not sufficient...
so no.
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Mike GSi
Member
Registered: 3rd Jan 07
Location: Ipswich, Suffolk Drives:Astra VXR
User status: Offline
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i work in a volvo dealership in the parts dep and it is the responsability of the staff mate 
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Dan Lewis
Member
Registered: 31st Jan 05
Location: Leicestershire
User status: Offline
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its sorted now anyway they said dont worry about it and i have 30days to send it back
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