Huwsi
Member
Registered: 27th Apr 07
Location: Bangor, Gwynedd
User status: Offline
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I had to send my mobile away for the 7th time last week and I got it back today. the girl behind the desk said that the wern't prepared to fix it because there was liquid damge, when it was quite clearly a software fault. It was the same problem as the last 6 times; switch on/off by it's self and crashing all the time.
Could they have said this this so that they don't have to keep fixing it? 
It's the second time it's happened to me because I had the same problem with a mokia that i had. I took that back 3 or 4 times and then they decided there was liquid damage 
Anyone had this? should I give in and just pay for a replacement?
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Mo
Member
Registered: 29th Jan 03
Location: Bolton, Drives Q3 S-line +
User status: Offline
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after 3 fixes u should be entitled to a replacement
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Jay
Member
Registered: 26th Sep 04
Location: Liverpool
User status: Offline
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quote:
Originally posted by Mo
after 3 fixes u should be entitled to a replacement
I wasnt entitled to one on my 4th C905 from o2, his reply was "Not all the C905s are falling apart yano, you've just been unlucky" "what... four times?" "Yeh, I'll get another sent out to you for a doorstop swap, anythin else I can help you with or is that all you was ringin up for?"
[Edited on 15-12-2008 by JayM]
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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Ask for physical evidence, IE a photo
There are liquid damage detectors in phones which change colour when they get wet/damp
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Mo
Member
Registered: 29th Jan 03
Location: Bolton, Drives Q3 S-line +
User status: Offline
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quote:
Originally posted by JayM
quote:
Originally posted by Mo
after 3 fixes u should be entitled to a replacement
I wasnt entitled to one on my 4th C905 from o2, his reply was "Not all the C905s are falling apart yano, you've just been unlucky" "what... four times?" "Yeh, I'll get another sent out to you for a doorstop swap, anythin else I can help you with or is that all you was ringin up for?"
[Edited on 15-12-2008 by JayM]
I was told my vodafone when i first took my phone in for repair that if it was fixed 3times or more they would supply me with a new one.
Plus i'm sure theres summat in the sales of goods act where they can fix it so many times (which i think is 3) after that its not classed fit for purpose
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Huwsi
Member
Registered: 27th Apr 07
Location: Bangor, Gwynedd
User status: Offline
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whatt they said to me is that it had to be fixed 3 times within 6 weeks for me to be entitled to a replacement. and then- I had to pay for the pleasure 
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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That is a piss take. I'd call them up again and ask to speak to someone higher up. Shit service
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