Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Dammit 
Used it twice  It was accidental damage, so Samsung can't do anything about it.
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Deadude
Member
Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
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You dont t ell them it was accidental ! home insurance???
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John
Member
Registered: 30th Jun 03
User status: Offline
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99% of the time it's extremely easy to tell accident damage instead of a hardware failure.
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Deadude
Member
Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
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this may be true but i know at work we have haid 3 or 4 times where a dell tech has came to replace stuff that has been obviously accidentally damaged even though were not dcovered for that and just replaced it anyway...
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John
Member
Registered: 30th Jun 03
User status: Offline
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I've had a moisture damaged screen and keyboard replace by dell before, as well as lots of stuff.
That means you have to lie and relies on the guys on the phone not asking you to send pictures in, the engineer that comes out doesn't care why he's replacing it.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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quote:
Originally posted by John
99% of the time it's extremely easy to tell accident damage instead of a hardware failure.
the 1% is when you actually break the screen.
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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When I broke the screen on my iBook, I just got another of eBay and replaced it.
With some research, it turned out that they used the same screen in several PC laptops, so the parts didn't cost Apple parts money either.
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ssj_kakarot
Member
Registered: 29th Apr 03
Location: hartlepool
User status: Offline
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quote:
Originally posted by Whittie
quote:
Originally posted by John
99% of the time it's extremely easy to tell accident damage instead of a hardware failure.
the 1% is when you actually break the screen.
yeah did the same to my netbook, ebay for another lcd screen cost about £80, very easy to fix if your handy in the slightest.
or claim on house insurance say you dropped it down the stairs, that worked for my hardware failed acer laptop  the only problem with it was unresponsive keys, i just said i dropped it down the stairs, after numerous phone conversations they gave me £350
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harrisp
Member
Registered: 15th Dec 07
Location: Derbyshire
User status: Offline
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quote:
Originally posted by ssj_kakarot
quote:
Originally posted by Whittie
quote:
Originally posted by John
99% of the time it's extremely easy to tell accident damage instead of a hardware failure.
the 1% is when you actually break the screen.
yeah did the same to my netbook, ebay for another lcd screen cost about £80, very easy to fix if your handy in the slightest.
or claim on house insurance say you dropped it down the stairs, that worked for my hardware failed acer laptop the only problem with it was unresponsive keys, i just said i dropped it down the stairs, after numerous phone conversations they gave me £350
You usually have to pay a £100 excess though, I dropped my laptop about three inches and cracked the screen and they just sent me a brand new laptop that was much better specced.
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