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Author 3 being ar*eholes
Matt L
Member
Registered: 17th Apr 06
User status: Offline
11th Feb 09 at 11:24   View User's Profile U2U Member Reply With Quote
they are refusing to cancel my contract because i apparently sent 1 text yesterday off my phone which i have no knowledge of at all, cause all i did was turn the phone and and use the menus and it sat on my desk the rest of the night

where do i stand?

by the way i receieved the phone yesterday and rang just to send it back but they wont accept it.

I have been given the customer complaints address i have to write to (no number)

but where do i stand? cause im not paying for something im never going to use again.
Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
11th Feb 09 at 11:26   View User's Profile U2U Member Reply With Quote
I paid for an 18 month contract with o2 without using the phone once.

Shit happens, you should read contracts I guess.
Matt L
Member
Registered: 17th Apr 06
User status: Offline
11th Feb 09 at 11:28   View User's Profile U2U Member Reply With Quote
but for 1 apparent text its a bit rediculous
jezza
Member
Registered: 19th May 07
User status: Offline
11th Feb 09 at 11:31   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Matt L
they are refusing to cancel my contract because i apparently sent 1 text yesterday off my phone which i have no knowledge of at all, cause all i did was turn the phone and and use the menus and it sat on my desk the rest of the night

where do i stand?

by the way i receieved the phone yesterday and rang just to send it back but they wont accept it.

I have been given the customer complaints address i have to write to (no number)

but where do i stand? cause im not paying for something im never going to use again.


Is there a message in your sms sent box?
Half Pint
Member
Registered: 25th Mar 02
User status: Offline
11th Feb 09 at 11:33   View User's Profile U2U Member Reply With Quote
tell them you will pay for the text if its that much of a problem, i thought you had a 14 day cooling off period.

and the text should be in sent items if the phone actually sent one, also they can tell you who the text was apparently sent.... ask them for full details
Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
11th Feb 09 at 11:41   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Half Pint
i thought you had a 14 day cooling off period.

thats what i thought or 7 days for some companys
Matt L
Member
Registered: 17th Apr 06
User status: Offline
11th Feb 09 at 11:47   View User's Profile U2U Member Reply With Quote
jezza: god knows the phone has been off since last night and packed back up in the box

I apparently sent a message to 00491771787772 what ever the hell that number is.

Got to write to the Complaints section now. FFS

and yeh iv got a 14 days period. but appaerntly this 1 text means i cant send it back.

[Edited on 11-02-2009 by Matt L]
Tommy L
Member
Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
11th Feb 09 at 11:48   View User's Profile U2U Member Reply With Quote
You have to pay an unlock fee and the cancelation fee apparently according to their T&C's. Nothing about a cooling off period
strick206
Member
Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline
11th Feb 09 at 12:30   View User's Profile U2U Member Reply With Quote
I don't understand why you took it out if you didn't want the contract?
Matt L
Member
Registered: 17th Apr 06
User status: Offline
11th Feb 09 at 12:41   View User's Profile U2U Member Reply With Quote
I did at the time, but i hate the phone so theres no point in havin the contract and no phone to use it with.

unless... you can unlock an htc touch (not hd) on orange to accept 3 sim card
liamC
Member
Registered: 28th Feb 04
User status: Offline
11th Feb 09 at 12:43   View User's Profile U2U Member Reply With Quote
Is it a Nokia phone?

Googled that phone number and came up with this:

http://www.n95users.com/forum/my-carrier/13522-00491771787772.html
pow
Premium Member

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Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
11th Feb 09 at 12:44   View Garage View User's Profile U2U Member Reply With Quote
Nokia phones recieve updates dont they?


Orrr club nokia - I told them to fuck off when I got my new phone

[Edited on 11-02-2009 by pow]
strick206
Member
Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline
11th Feb 09 at 12:47   View User's Profile U2U Member Reply With Quote
What phone is it?

You could sell it on ebay and buy another one with the money to continue using the contract
Matt L
Member
Registered: 17th Apr 06
User status: Offline
11th Feb 09 at 12:50   View User's Profile U2U Member Reply With Quote
yeh its a nokia 6500 slide i googled the number aswell.
strick206
Member
Registered: 12th Apr 07
Location: Wigan Drives:Integra DC5
User status: Offline
11th Feb 09 at 12:52   View User's Profile U2U Member Reply With Quote
Ring them back and speak to a manager about the number being a club nokia number which you were sent a text by without you agreeing to it.

Kick up a fuss, although it serves you right for going with such a shit company anyway imo

 
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