JayCarr
Member
Registered: 19th Dec 02
Location: Cambs Drives:M3 & X3
User status: Offline
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and it was serviced just before you bought it by the garage that was selling it, what would you expect to be done? When we picked it up, the sales guy said, 'its just been serviced, you dont need to worry about it until 20,000 down the road'. Now having looked through the service book in detail, at the last service it should have had the following:
pollen filter replace
air filter replacement
replace ribbed v belt
change oil and filter
replace fuel filter
And other smaller things
And none of this has been done according the book. So where do i stand? Because if i drive it for 20,000 and it blows up because of this not being done i'll be left with a big bill.
Any help would be great.
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mov3d
Member
Registered: 15th May 06
User status: Offline
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Get it serviced yourself, just for peace of mind.
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Eck
Premium Member
Registered: 17th Apr 06
Location: Lundin Links, Fife
User status: Offline
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Take it back and kick up a fuss. Fuck that!
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Adam_B
Member
Registered: 13th Dec 00
Location: Lancashire
User status: Offline
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They just havent serviced it. Take it back and get them told.
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B3KAN
Member
Registered: 15th Feb 07
Location: Inverness, Highland
User status: Offline
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All they would have done is changed the oil
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John
Member
Registered: 30th Jun 03
User status: Offline
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There's a good chance they changed the oil at most and when you question it they'll say they just didn't fill the service book in properly.
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a_j_mair
Member
Registered: 23rd Jan 04
Location: Scotland
User status: Offline
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i had this problem with arnold clark
was supposed to be serviced nothing in the book at all
after alot of hassle the signed the book, no stamp or record of what was done
the manager was an arsehole!!! was ready to knock him out
service manager eventually managed to sort it all out for me, including fixing a seat and paying for the 2 bald tyres 
best bit was the inside was gilthy with rubbish under the seat
Alot of phone calls and wasted time and got it sorted.
would have been easier to wash my hands with it tbh but wanted the cash for tyres and the seat fixed
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Fonz
Premium Member
Registered: 12th May 06
Location: Newbury, Berks
User status: Offline
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quote:
Originally posted by B3KAN
All they would have done is changed the oil
thats what happened for my car, i didnt ask for the service it wasnt part of the deal but it was insisted that it was a good deal as it is thrown in, lookin at the book later it was an oil and filter change!
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JayCarr
Member
Registered: 19th Dec 02
Location: Cambs Drives:M3 & X3
User status: Offline
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Bu thow can they just change the oil then tell me it wont need a service for 20k? This is a main service, not an interim one so stuff actually needs replacing. If they try and blag that they just didnt tick the right boxes i'll show them the pic of the air filter. I very much doubt they would have changed the belt if they couldn't even be bothered to change the air filter.
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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My car which was bought privately wasn't due a service, but I got it done anyway.
Any car I'll get in the future, whether it has been serviced or not by the garage, will be going where I always go for a full service and check over, regardless.
Car dealers are car dealers at the end of the day - they'll say & do anything to get the car sold and still keep a profit margin.
[Edited on 19-06-2009 by deano87]
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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quote:
Originally posted by JayCarr
and it was serviced just before you bought it by the garage that was selling it, what would you expect to be done? When we picked it up, the sales guy said, 'its just been serviced, you dont need to worry about it until 20,000 down the road'. Now having looked through the service book in detail, at the last service it should have had the following:
pollen filter replace
air filter replacement
replace ribbed v belt
change oil and filter
replace fuel filter
And other smaller things
And none of this has been done according the book. So where do i stand? Because if i drive it for 20,000 and it blows up because of this not being done i'll be left with a big bill.
Any help would be great.
Alot of garage will just bullshit you.. What does the oil look like? If thats still black then go straight back and complain.
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JayCarr
Member
Registered: 19th Dec 02
Location: Cambs Drives:M3 & X3
User status: Offline
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I'll have a look at the oil when the gf gets home. But i doubt its been changed just on the basis that the air filter looked like this 
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deano87
Member
Registered: 21st Oct 06
Location: Bedfordshire Drives: Ford Fiesta
User status: Offline
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Jay - if you want I can recommend a really good mechanic that will look after you. Just a standard back street guy but he is as honest as the day is long. Not sure if you want to keep the service book all stamped up with main dealers though?! u2u me if you want his number.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Oil goes black after no time anyway, its no way to tell really.
At the end of the day have a go, but they are there to make money. Got to save as much as poss.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Whenever I buy a car I always get a new cam belt kit and full service done on it, regardless of who claims it's had work done to it etc. - better to pay and know it's been done rather than worry about your car blowing up down the road IMO.
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CorsaSport14
Member
Registered: 11th Nov 07
User status: Offline
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Go back and tell them mate, say you dont believe the correct service has been done as theres no proof in the service book, they should have it logged on there system, a WIP (job) number, what was carried out, parts booked out to that vehicle etc etc. Thats how we do it at Toyota so id imagine its like that at every main dealer. 
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davcohen
Member
Registered: 1st Nov 03
Location: North London
User status: Offline
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just fight for enough money back to buy the parts and get it serviced yourself that way you know its been done
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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quote:
Originally posted by Joe
Oil goes black after no time anyway, its no way to tell really.
At the end of the day have a go, but they are there to make money. Got to save as much as poss.
If the oil goes black over the few miles driving home then the engine is a dog!
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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The most I'd have expected of a pre sale service is a filter and oil change, and a liquids top up if they felt generous. However, based on the filter photo, I'd be suspicious as to whether anything was done.
Another thing to check (I'm sure it can be done) is the service interval left according to the car - see if they reset that etc.
Would definitely be taking it back and kicking up a fuss though to get the proper service done - even if you have to pay a bit now as otherwise that isn't full service history really!
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JayCarr
Member
Registered: 19th Dec 02
Location: Cambs Drives:M3 & X3
User status: Offline
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Well i went over there and asked what had been done in the last service, expecting them to say it had everything done that it should. And they said it was only given an interim service when it should have been a main service. Luckily i was speaking to the service manager and he said that when it goes in for the new rad he'll make sure everything that should have been done is done. 
Do you think its worth making little marks on bits to check if they actually get replaced?
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jr
Member
Registered: 20th May 02
Location: Kent
User status: Offline
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quote:
Originally posted by DaveyLC
quote:
Originally posted by Joe
Oil goes black after no time anyway, its no way to tell really.
At the end of the day have a go, but they are there to make money. Got to save as much as poss.
If the oil goes black over the few miles driving home then the engine is a dog!
every pd audi/vw we've ever serviced must me then, because once they are filled with oil, it doesnt keep its colour for long if at all
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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quote:
Originally posted by jr
quote:
Originally posted by DaveyLC
quote:
Originally posted by Joe
Oil goes black after no time anyway, its no way to tell really.
At the end of the day have a go, but they are there to make money. Got to save as much as poss.
If the oil goes black over the few miles driving home then the engine is a dog!
every pd audi/vw we've ever serviced must me then, because once they are filled with oil, it doesnt keep its colour for long if at all
So if you changed the oil and drove the car say 15 miles and the oil was black as bruised bollock you'ed be happy with that? 
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John
Member
Registered: 30th Jun 03
User status: Offline
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People expect far too much from car dealers.
If they change the oil and oil filter that's a service.
Unless specifically offered there's no chance they're doing everything in the service book.
Oil in diesels gets black very very quickly.
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DaveyLC
Member
Registered: 8th Oct 08
Location: Berkshire
User status: Offline
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If its a main dealer I would expect a FULL service otherwise I'd be happy if they even checked the oil and gave the enginebay a squirt with "bullshit spray".
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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quote:
Originally posted by DaveyLC
quote:
Originally posted by jr
quote:
Originally posted by DaveyLC
quote:
Originally posted by Joe
Oil goes black after no time anyway, its no way to tell really.
At the end of the day have a go, but they are there to make money. Got to save as much as poss.
If the oil goes black over the few miles driving home then the engine is a dog!
every pd audi/vw we've ever serviced must me then, because once they are filled with oil, it doesnt keep its colour for long if at all
So if you changed the oil and drove the car say 15 miles and the oil was black as bruised bollock you'ed be happy with that?
Yes if the oil is good quality it picks up the dirt very quickly. It doesn't matter if its black, the its still 15mile old oil.
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